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Reviews, get directions and information for United States Post Office (Troy, New York)

United States Post Office (Troy, New York)

Description

The U.S. Post Office in Troy, New York, United States, is located at 400 Broadway, on the corners of Fourth (US 4) and William Streets, the tenth location it has occupied in the city's history. It serves the ZIP Codes 12179 through 12182, which cover different sections of the city. In 1989 it was added to the National Register of Historic Places, and it is also a contributing property to the Central Troy Historic District, which covers much of the city's downtown commercial area.It was built during the Great Depression as part of a massive statewide public works initiative to stimulate the economy and provide jobs. Louis Simon, supervising architect for the Treasury Department, used a stripped-down Classical Revival style for the post office, which replaced a much-beloved older one. Painter Waldo Peirce added two murals to the building's lobby in 1938, making Troy's one of only three post offices in the U.S. with his artwork.



"Visit your local Post Office™ at 400 Broadway! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 400 Broadway, Troy (New York) 12180
Phone: (800) 275-8777
State: NY
City: Troy
Street Number: 400 Broadway
Zip Code: 12180
categories: landmark & historical place, post office


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Reviews
It’s a long story. All in all bad experience. One employee’s poor job of explaining to me what priority packaging is led the other to get an attitude with me when I realized how much extra I’d be paying and changed my mind. Not to mention that I got solicited by a homeless women who wanted money while I was getting my packages together inside the post office… If you can go to another place go there instead.
Horrible experience I was guaranteed mail delivery for 3 days after they made a “mistake” and didn’t deliver mail to half of the entire apartment complex and I’m yet to receive it
Went in yesterday for 2 letters & 2 small packages. The woman to help us, Desiree was SUPER nice! She was very personable, quick, efficient, friendly and even laughed a little with us! Very nice staff, clean office, quick. Loved this post office!
I would like to thank Desire for her help with me and my son getting our passport and passport photos today. She was very patient and kind and even was able to accommodate my religious request. She went above and beyond and our family really appreciated her. Thank you Desire to be kind !!!
There was a devastating Fire at my residence in January, so I put my mail on hold while searching for a new place to live. I was interrogated 3 different times by two different associates about why and how long my mail would be on hold. Apparently me being homeless was a major inconvenience for them. There is one associate who is incredibly warm and knowledgeable who didn’t make picking up my mail a further traumatizing experience however. I could give two stars rather than zero for her efforts alone.
Today is the third day I went to this post office for my passport and all three times the only clerk that are able to process the application was not there. The clerk that told me she left early was rude as ever, I had to request a supervisor. The supervisor was very nice and helpful. She called another post office and I was able to go there. She's the only reason they receive 2 stars.
So I'm aware that today mail was suppose to be delivered. Why did I see the mailman drive by the area and never deliver the mail to anyone. It's people waiting on things and for him not to do his job today I will be making a report because the mailman for Griswold heights hasn't been doing his job
I've gone to the post office a number of times and the clerks are always cordial. However, once I had a slip in my home mail box to go to the post office for something being held, and they could not locate it. I went down there 3 times and they found 1 out of 2 items. Apparently they have not implemented a system to retrieve items held for customers correctly, LET ME REPEAT, THE CLERKS ARE ALL EXCELLENT, DESPITE PERIODIC LONG LINES
I have been going to the post office in troy for the past 15 years receiving great customer service. Recently, I was given inconsistent information regarding a missing package that was supposedly delivered "sucessfully" on August 6, 2020 by 2p.m. This was not the case. One day I am informed it was dropped off at my old address. Then I'm told it was put in my mail box. Then I'm told it was probably stolen!! Which one is it?! Then I'm confronted today August 13, 2020 by a rude and disrespectful old lady who welcomed me by flaring her hands around telling me what do I want? And she was speaking to me sarcastically. I was livid at that point and again no help. Nobody knows where my package is. After a week run around back and forth. Only to be told to file a police report and to have a great day! I am very disgusted by the lack of communication. And I am very disgusted by the lack of customer service provided to me today. I don't even want to go there again! It's sad.
It is incredibly how a company of service can have a have costumer service. Make me wait for one hour to speak with a Supervisor, because I have a label to pick up a package at the location and they couldn't find it. Than one person came saying that she is the Supervisor and she don't care what happen in the past and in order receive my package I have to sing before I get it. I totally don't understand what happend at that store. I am paying extra in order to get it faster and they have 3 days of delay
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