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United States Postal Service

  1. Franklin Park
  2. Franklin Post Office

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United States Postal Service
"Visit your local Post Office™ at 9760 Franklin Ave! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 9760 Franklin Ave, Franklin Park (Illinois) 60131
Phone: (800) 275-8777
State: IL
City: Franklin Park
Street Number: 9760 Franklin Ave
Zip Code: 60131-1786
categories: post office



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Reviews
Rude, I’m so tired of rude and nasty customer service. I waited in line on 8/9/22 at1:30, just to get a stamped envelope. The lady postal worker was helping someone and the man postal working was continuing to talk to a woman flirting. Talking about her hair being nice etc I though the woman after finishing her last customer would call me up . NOPE she asked the lady who just walked in . I put my items up and when the gentleman finished his flirt then he asked could help me. Not even an apology for the wait. This may fall on death ears but hopefully not. I work in serving others I would not dared given anyone customer service like that. The two stars is because it a clean facility.
The African American lady the was in front at 1:42 pm on April 20 is extremely rude! Was eating her lunch and on the phone while there were customers! She the second time I deal with her and she just rude as a poor and bad attitude about everything! The guy that usually in front in the mornings he is so helpful and awesome but the lady’s terrible! Need new friendly people or put her in back where she doesn’t interact with people!
Zero stars !! Extremely rude African American lady. She needs to quit if she hates her job that much. She gave me back my package because it wouldn’t scan; when I was about to leave she decided to enter it manually, which I had no idea that was possible or I would’ve asked her to do that since the beginning. I was going to leave and reprint the label so she can scan it because she was tooo LAZY to enter it herself. No one was in there besides me and she still commented how long her day was going to be. What a joke, places must really be short staff to be hiring people like that.
If I could give 0 stars, I would. The lady who works up front during the weekdays around noon is quite possibly the worst worker I have ever seen. She has a tremendously poor attitude - literally rolls her eyes, talks back to you, and talks badly about you to her co-workers while you are present! She is also incredibly lazy in her processes. I have no idea how she has a job still, but this place would do a lot better without her.
I don't know what's going on with my packages & this has happened two days in a row where I get an email that my packages were left in the mailbox. One package would have been able to fit in mailbox but not the other. I checked as soon as I received my email and my packages were not there. So someone is lying! If the postman/lady is not putting mail in wrong mail slots my mail is open. I've been a resident of Franklin park for the last 25yrs and never all this mess. Investigation needs to be investigated on what's going on, this has been going on for the last year already! I will have to speak with the manager once again.
Very bad customer service , not helpfull , this location need to change employees .
William and Shemmy were FANTASTIC! I brought in 19 packages from our company for Operation Santa and, even though it was their first time with the program, they were quick, efficient, patient, and very kind. They also took care of other customers that came in so they didn't have to wait. I cannot thank them enough for making the process easy. Thank you!!!
They always lose my mail. Both when I send it or I am waiting to receive mail. I have received updates that my packages were delivered but are not there. I have complained about it before but it seems nothing has been fixed. They need to look into this.
Today Mar 18th 2021 I had a priority envelope coming to Schiller Park serviced by Franklin Park post office. The tracking says delivered to post office box in Franklin Park when I don't even have a PO Box there!!! They stole my envelope and documents. I reported it to USPS MAIL THEFT HOTLINE and whoever you are I hope you get caught and go to prison. In the morning I am calling FP police as well!! It is a federal crime felony to steal mail!!!! Edit:. Young postal carrier mailman delivering in Schiller park, I know who you are...better cough up that stolen mail or I am going to the police. You work with the old man over here. Edit: Today Apr 2 I have elevated the status of my complaint. You will be caught I know who you are.
I dropped off 2 envelopes and a package to the lady in the front. The package and 1 of the envelopes made it. They are terrible and lazy workers here be careful handing them mail as they lose it.
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