Universal Beauty Institue

First time going. Aside from the mix up about not knowing I needed to bring my own hair and not purchase here, resulting in losing my place in the line. The service was great, love my hair. Will be back

THEY LOST A CUSTOMER. Im only giving 2 stars because the lady that cut my first sons hair was nice and a few of the students but…… The Hispanic lady that was managing was rude and refused to give me a refund after I told her that I couldn’t wait longer for my sons hair to get cut. She kept giving me excuses about this being a beauty college instead of telling me up front that I would be waiting over an hour for my other son to get his hair cut. I understand that it’s a school and they have customers but every time I take my sons to get their hair cut, the barber lets me know about how long it will take until it’s their turn, it’s the same when I get my hair done. They charge the same prices as professionals, so don’t go thinking you’re going to pay less and you’ll get unprofessional customer service. The students need someone to practice on and we don’t have to come here if we can’t help each other out. They don’t even get paid for their work. Why are the prices so high? I try to support black owned businesses but not giving refunds when I change my mind about receiving service because I was not warned about the extended wait time is unprofessional and rude. I didn’t need excuses, I wanted MY money back so I can leave and take care of the rest of my business for the day. This really messed up my schedule. When the stylist was done doing a bad job on my sons hair, the Hispanic lady told me I needed to be patient. She could care less about what I had to do for the rest of the day. I can’t sit in there all day like her. She also told me that next time I should get my sons hair washed next time. When she saw that his hair wasn’t clean enough, she could have asked me to pay for the service but instead she chose to complain about it. I would have gladly paid for him to get his hair washed before the cut but no one suggested it, they just cut it that way. I had no idea that he didn’t wash his hair good enough or I would have asked for the service up front. He’s 12 years old, no need to attempt to shame me for not washing his hair thoroughly, he’s old enough to wash his own hair. I’ll NEVER visit this place again. She just put a bad taste in my mouth about it. I like receiving good customer service but not everyone can provide that and I’ll go to other shops that do.

I’m going to give them a five star because I was there yesterday my wet set was bad did not use setting spray ‍ , but I did see other great styles and work. I will try again I left out without 1 curl

Very unprofessional front desk Hispanic lady is very rude and walks around asking students how much styles are charged at regular shops before giving you the price on a hairstyle they also be slick and try to charge for washing hair call the board on them don’t let them slide ! They took the prices down so they can charge what they want and they also tell guys a lower price .

Universal beauty college is a very good beauty college, Dominique is a very good hair styles got a shampoo blow dry and press!

Went here twice second encounter the director didn't know what hairstyle I requested and charged me the price of another style which was double the cost. There's potential here but ladies get your knowledge and move own. This owner or director doesn't share the passion real hairstylist share.

I love coming here. I always get professional service, good recommendations, and great hair care. I am a client of more than 15 years. My hair has never been more healthy.

Kudos!!! This School has Amazing Students and The Staff is very supportive of their students. They make you feel right at home. I love their services that I drive in from Palm Springs and it’s worth the drive because I’m satisfied Keep making us, your customers happy & looking good! God’s Blessings on ever student striving to be professional cosmetologists, esthetician’s, barbers and manicurist including any professionals I left out is my for you! Thanks to You, all Instructors for bringing out The Best in Your Students and of course The Head CEO in charge! God Bless You!

Great fast service. Very kid friendly. Nice teachers and lovable students that gives professional service. I will be back to get all my hair care needs. I recommend this blessed facility to anyone that needs grooming service from head to toe they do it all. May God bless and keep them all.

This was my second visit and my girls and I were very happy with LaLa's service. She is an excellent hair stylist and we love her beautiful personality. She's very nice and works very well with children. Thank you LaLa!