Upper Paw Spa and Lodge

Great staff and friendly environment. After reading the reviews…places can go through transitions with staffing, it happens. We started going here in February for dog day care. Our Mindi loves it. Every time I drive to the location she’s ready to leap from my arms and run in. The staff know her by name and it’s helpful to know your dog is in good hands. Kudos to the team!

Kim did the most amazing job grooming my Buddy. I am just in awe of how great he looks. I am so glad I took him to Upper Paw!

Dishonest is all I can say. My dog unexpectedly passed and I have been trying for months to get credit on her Day Care passes I had bought almost $500 balance left. After the third call Ann said "he said no way but I'll check". Now, after I think we'll be able to get you store credit was going to donate to a rescue group they have no record of my dog and her package, after going there for 4 years and spending thousands. I hear it is new ownership, but based on their "customer service" dragging this on for 6 months I would expect they won't be around for long. After dozens of calls and some unreturned messages they don't even have the courtesy of calling me

I brought my golden doodle in last week for her groom and had the absolute pleasure to meet the new groomer Kim. Not only is she the nicest of people, but she is also extremely professional and did an AMAZING job on my sweet Ruby! I read some of the latest reviews and was shocked to see the negativity as I had nothing but a tremendous experience from drop off to pick up. Either someone has a grudge or they mistakened this shop for another, but if you're looking for the best place in town then look no further...Thanks again to Kim and the staff...see you again soon!!!

I brought my dog in to be groomed late last week and I'm very happy! I have a brittany and there is a specific cut for this breed. Kim nailed it!!! I am so happy and so was my dog! Don't believe the negative reviews. I will definitely be back! Love this place!!

Kim was awesome. She did an amazing job grooming our chihuahua. He has never looked so good. Thanks again. 5 stars. Would highly recommend.

Before recently moving to the SouthTowns, I asked my long-time pet groomer for a recommendation in the area. They suggested The Upper Paw Spa & Lodge. Took my 12-year old Yorkie for his first grooming with Kim at Upper Paw. Kim took time to get to know him and groomed him beautifully. My dog had a wonderful visit with all the staff and was very comfortable there.

I was there last week only to find out that my groomer had left. After talking to the groomer there I decided to have her groom my Springer, Bella and also took my long hair Chihuahua named Ted for a trim. They did a fantastic job! Thanks!

Our Australian shepherd Leo can’t stop smiling from his fresh haircut from Kim. She did an amazing job and we look forward to the next grooming!!

Heather and the other groomers are amazing. Our dog is there every 3 weeks for grooming. They are so kind and professional and treat our girl like royalty. She loves going there to be groomed as much as we love getting her home fresh and clean!