Upstate Physical Therapy is without a doubt the worst PT facility I've ever been to. First, all calls to make a appointment for any of their locations goes to a call center where you are placed on hold and may never get a person to answer. They must be poorly staffed or poorly managed or both because it took me 3 call attempts to talk with someone to make a first appointment. During the first 2 attempts I was on hold for 15 minutes or more before I couldn't take it any longer and hung up. The third time I was on hold for 10 minutes and about to hang up when someone finally answered. FOR ANYONE NEEDING PT, DO YOURSELF A FAVOR AND GO SOMEPLACE ELSE.
Took over two weeks to get an appt. Had to verify appt with insurance questions stayed on hold for over 25 minutes 3 different times and no one ever answered. Their hours state 8-4:30. Poor representation and customer service. Makes me question how good the physical therapy would be.
They are always booked it's impossible to get an appointment if you are a new patient
