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Urban Pooch Canine Life Center

  1. Chicago
  2. Ravenswood Pet Store

Reviews, get directions and information for Urban Pooch Canine Life Center

Urban Pooch Canine Life Center

About

We're proud to bring a State-of-the-Art facility to Chicago that is designed to support canine health & wellness, while increasing the bond between you and your pooch. Urban Pooch has an extensive line of Food, Toys & Treats! Expert Grooming, too.

Description

We’re proud to bring a 7,100 sq. ft. State-of-the-Art facility to Chicago that is specifically designed to support canine health & wellness, while increasing the bond between you and your pooch.

We feel that our pooches are our children and we would only trust them to the best in care. You have a choice and we encourage you to stop in for a tour – and guarantee you’ll immediately Experience the Difference! There is no place in Chicago like Urban Pooch Canine Life Center. We even offer a reward program for our loyal customers.

Located in the heart of Chicago’s vibrant Ravenswood neighborhood, Urban Pooch Canine Life Center offers a higher standard of care for your urban pooch.



"Urban Pooch Canine Life Center has the largest selection of raw diets in Chicago, IL with a strong emphasis on holistic natural care. Homoeopathic and herbal remedies. Strong expertise in both dogs and cats. Special emphasis on nutritional support.You will only find the best in customer service and pet care at Urban Pooch Canine Life Center. All of our pet experts are here to help you and your pets in every way we can.Types of Pets Urban Pooch Canine Life Center Carries Food and Supplies for:Dog - CatPet Services We Offer:Day Care -Local Delivery -Nutritional Counseling -Pet Adoptions -Self-Service Dog Wash -Dog Bakery -Dog Boarding -Dog Training -GroomingService Areas:Chicago, IL"
Address: 4501 N Ravenswood Ave, Chicago 60640
Phone: (773) 942-6445
Email: moc.hcoopnabru@ofni
Parking: Street
State: IL
City: Chicago
Street Number: 4501 N Ravenswood Ave
Zip Code: 60640
categories: dog day care center, pet supplies


Opening Hours

Monday: 06:30 - 19:00
Tuesday: 06:30 - 19:00
Wednesday: 06:30 - 19:00
Thursday: 06:30 - 19:00
Friday: 06:30 - 19:00
Saturday: 07:00 - 18:00
Sunday: 09:00 - 17:00


related searches: 4501 n ravenswood ave, chicago, il 60640, Urban Pooch Training and Fitness Center, Urban Pooch boarding, Urban Pooch Damen, Urban Pooch login, Urban Pooch Ravenswood, Urban Pooch daycare, 5400 n damen ave
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Reviews
Stopped here for some shampoo/conditioner, shop was closed cause they had a company outing to the Cubs game. Manager pulled up while I was trying to figure out which one to walk to next. Instead, invited me in, gave his recommendation on the house. Will certainly be a repeat customer!!! Thank you. Thank you very much.
Urban Pooch is the only place I take my dog, Navy. The care and quality they provide is unmatched. They are the best in town, from grooming to daycare to overnight stays! Urban Pooch has been family since day one.
Went there to get my dog's nails trimmed. She's a bit of a diva monster, if you will when it comes to getting her nails cut, but Andy did an amazing job. The shop is really nice too and they had plenty of unique treats for us to try. We'll definitely be coming back
I come to this location a couple times a month for treats, food, and grooming. I love Urban Pooch in general and I even go to the one up north for training multiple times a week! Usually the environment and staff are quite friendly, but the past three times I visited this location there was a particular staff member that has been extremely off putting. I don’t normally write bad reviews, but hoping someone sees this and implements additional customer service training to improve the customer experience. I love supporting local stores and not shopping on Amazon, but the past few visits has been shifting my preference. I don’t expect white glove service, but being a neighborhood pet store you’d expect a certain type of enthusiasm and energy from the staff for their products and repeat customers. This feedback is specifically for one female cashier that seems to always be sitting at the computer next to the wall not by the aisle where dogs come and go behind the counter to go to the back for grooming! Those ladies are my favorite and I adore them! Examples from my last few visits: - I walk up to the desk and she makes no immediate eye contact. Usually have to stand there quite a few seconds before being acknowledged for checkout. Cold demeanor. I understand if this happens a couple times, but this is consistent behavior the last few times I’ve walked in to purchase something. - I asked about the point system urban pooch just started and a problem I had with a recent purchase not adding the points as I expected. I had the receipt. She shrugged her shoulders and said “I don’t know”. No further actions to help. Did not ask her coworkers if they knew any more information. - I asked her if my dog’s bath had the additional service that I called to schedule and if it was charged in the total. She said “I don’t know” and shrugged. Luckily our groomer walked out just at that moment and we were able to ask him for clarity. Overall complaint: Cold mannerisms. Inattentive or unaware of queue. Lacking motivation to take addition actions to resolve a customers questions or concerns. Seems uninterested or unenthusiastic to work in a pet store. Answers questions as if it was a bother to her day. I am putting a 2 star because I appreciate most of the other staff members, but I am tempted to solely shop at the northern location because the experience is much more consistently friendly.
We have used the day care here every other week and the dogs love it. While I have had some ups and downs with the staff, it was worth it to see how much the dogs enjoyed going there. The issues started when the per hour package was given an expiration date which seemed unfriendly to customers that need flexibility and aren't using the day care every day. Then, when picking up my guys from day care last week, I was told that the prices had skyrocketed and that there was no multiple dog discount. Now there are half day and full day charges with strict drop-off and pick up time cutoffs. So for our dogs to go for more than 4 hours, it will cost $112. I was told that the prices are consistent with comps, but on checking with coworkers, they aren't. I am all for the structure to give employees lunch breaks and heaven knows they could make more money, but this breaks it for me. I feel unseen and as if I am just a source of revenue. Very sad, but we won't be going back.
Both my pup and I love Urban Pooch! He looks forward to daycare every week and he’s in love with all the employees. The staff truly cares about every dog that walks through the door. I also love that I can support a small biz when buying all his toys, food, and treats!
My dog Cashew loves coming here for grooming and to shop. The staff is incredible, very kind and knowledgeable. The storefront offers a nice array of high quality toys, apparel, food, and more. Would highly recommend to anyone looking for excellent service.
The people who work here are awesome. They are professional and caring. They know my dog so well and they are competitively priced.
Gertie loves Urban Pooch, it is her "happy place". The staff is wonderful and she is happy to be with her friends both human and canine when she is there!
I really am sad to write this review, but unfortunately my experience at this location has been less than I had imagined. We have been taking our dog to the Damen location for 2 years for grooming & daycare and have loved every second there. We recently moved and decided to try the now closer, Ravenswood location in hopes of boarding him at the end of this month. We took our dog to daycare about 4-5 times to get him accustomed to the facility prior to being boarded, and after dropping him off at daycare one day I decided to go in the back viewing room and watch how he was doing for a quick second. Unfortunately I watched one of the counselors grab my dog by the neck and pull him across the room and into another room where the smaller dogs where. I was ABSOLUTELY blown away that instead of putting my dog on a leash, calling his name, or simply looking at him - that this random person grabbed him by the neck to drag him to the other room. My dog went straight to the ground and was terrified. After pulling one of the managers over very privately & away from customers as to not make a scene, I was pretty much told that my dog loved it here and they were sad to see us go with nothing being said about holding that employee accountable. It has been about two weeks and I have not received any follow up calls/contact with management about this situation. We have been loyal customers to Urban Pooch for 2 years and I am disappointed with the way this situation was handled and have unfortunately lost trust in this establishment and the counselors handling the dogs. I can only hope that other dogs are not handled in this way and that this does not happen again.
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