US Bank

The least the tellers can do when you're waiting in line and there's no one there is acknowledge you and say hello

This light in the pants half man starts giving me an attitude because I belong to fifth third Bank. The whole time being rude and condescending with an attitude. I found better attitudes and employees at jiffy lube and those are the ones change the oil in the pit

I had a great experience today at the Addison location. The bank manager was more than helpful! It was great to see his enthusiasm even behind the mask. My transactions were handled in a timely manner. You can guarantee that i will definitely be going out of my way to head to this location again.

I’m excited to be a US bank customer. The epitome of professionalism and customer service is second to none at the Addison location. The branch manager Rafael and his staff are always friendly, knowledgeable, and eager to assist. From the moment you become a customer they make you feel special and appreciated by getting to know you on a first name basis. I have recommended my family and colleagues to US bank over the years and I have especially recommended the Addison location for the superb banking experience.

I switched to US Bank from a regional bank. The regional bank was really nice but unable to offer the ease of banking that US Bank can. My go to location is the Addison branch and the customer service I always receive is superb! They are always accommodating and very professional, from the tellers to the branch manager, Rafael. Would highly recommend this branch to friends and family!

It's easy to complain then compliment so i found time to leave this review. If I was to leave a review 1 year ago 1 star would of been left. Currently the team they have now is excellent. Fast, Courteous and helpful. Great Job!

This is the best branch. Managers Vanessa and Cynthia are always very accommodating and a pleasure to deal with. They handle all my banking needs at the best rates. AWESOME CUSTOMER SERVICE.

My experience with Charter One drive up are not too good. So when I saw 3 cars I expected like at least 10 minutes of wait time. All takes like maybe 5. With really nice voice from teller.

This branch has gone down hill.. use to friendly people but they all left and the turn around there is horrble in the last year the ATM doesn't work and the next closest branch in 20 minutes away and a couple of times i had to go to 3 different branches just to make an ATM deposit.

The manager was very helpful and kind. He is a good person. I really enjoy USBank in Addison