USPS - West Melbourne

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"Visit your local Post Office™ at 2305 Minton Rd! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."

Address: 3090 W New Haven Ave, West Melbourne, Florida 32904

Phone: (800) 275-8777

Website

State: FL

City: West Melbourne

Street Number: 3090 W New Haven Ave

Zip Code: 32904-3658

categories: post office

Reviews

People today want instant gratification, and are too quick to complain.Everyone was working hard behind the counter. I went during a busy time, so I expected to wait in a line, and I did wait. But each customer before me was serviced in under 2 minutes.Tom helped me, and he was very courteous.If you don't want to complain about the lines, then plan your trip during an off-time, and give the postal workers some credit for the work they do. I'm sure it's not easy beginning a new transition every1 to 2 minutes during their work day. Thank you, West Melbourne USPS.

If I could give zero stars I would from the service I received today from worker Michael with the rose neck tattoo and gages at the West Melbourne location off of Minton Rd. He was extremely rude, condescending, unwilling to respectful resolve my issue, called me a liar, asked me to step aside so that he can help the next person in line when I hadn’t even been helped yet! When I asked if he could just finish the transaction with me so that I can leave he told me no, then he walked away saying “I’m not dealing with this!” I asked for his manager who helped me then asked him to come out to complete my transaction. Michael avoided eye contact with me the entire time and just shook his head making me feel extremely uncomfortable and upset.

Was busy shortly after opening, an employee came out to help with the line by assisting with quick, non monetary,  questions,  forms, etc.

Went to this location to ship out product to a customer for my business new guy was working and ended up shipping it back to my home. Got in the car saw he shipped it to my address went back in another guy was behind the counter. The guy proceeded to me rude to me when I asked if he could check the package for me just saying it will go where you wrote the address to and began to argue with me. They go get the package see it was going to the wrong address which was my address. Then he makes me write over the label they printed out for the address I wanted to send it to and refused to redo the label. You shouldn’t have people working at the front that have anger problems and refuse to do their job. I’ll never go back to this location. My customer is now wondering why I shipped 500 dollar product to a different location. Do your job it literally relies on people like me.

I was standing in line 15 minutes before they were closing at 12. My package was headed to a military member overseas and I realized I needed a customs form. As the lady called me I was filling it out and she says to me this is going to take too long and it is already 12. I told her I was in line well before 12 and that with 2 clerks taking care of customers, the line is not going that fast  there were 6 people ahead of me at the time. I said to her I was about done filling it out because I am familiar with the form since I am prior military myself and I used to send packages to my spouse while deployed.  She flat out said, you can come back on Monday. She was more concerned with closing the window than actually looking at the form and seeing that I was only sending 3 items. I have sent packages APO before and it does not take a long time to process how she made it seem.  I can see why this post office has a 2.3 very poor rating. Although I live closer to this office, I will no longer use this location again.

Usually a line, but they go pretty quickly if nobody has anything weird going on. The clerks will suggest the cheapest way to send your letters/packages and also give you "upsell" options, so you can save money but they make sure you're aware of your choices. The automated machine is a little finicky at times, but works fine for a majority of items.

Maybe others are rating their deliveries--BUT--- I am rating this Post Office as great!!! I drive from Palm Bay for the excellent service here & the friendly, caring workers behind the desks. Steven is exceptional as is another woman I can't remember her name though. These employees do their jobs by informing you of your best choice for what you are mailing & giving you choices!!!  For anyone who thinks this place is bad--- try going to the one on Malabar & Jupiter--- and be unlucky enough to get Pam.... You will soon see what an unhappy, unfriendly, sarcastic person who does not like her job --or-- you asking a question is like!! LOL ----- But, it's upto you!!!

After reading the terrible reviews on this post office location, I felt that I should share my very positive, first-time experience there this morning.  My wait was minimal, the clerk greeted me professionally & with a big smile, answered all my questions & even reminded me I needed stamps I love the  "coffee" stamps she recommended!  I'll be sure to visit again when I have a postal need.

The local delivery drivers have changed some many times that I've been charged late fees on my credit cards this year. Not sure why so many changes but it has been the worst service ever. The best is the mote blocked mailbox. Usually on a Saturday when everyone is home. Not a happy person.

The mail carrier responsible for my neighborhood doesn't seem to understand how the process is supposed to work.  Just this week I have had two neighbors bring me mail that was placed in their boxes in error and my 5th package has gone missing.  Worst mail service EVER!!!  If 0 stars was an option, it's what I would have chosen.

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