USPS

Pancho helped assist me in my passport renewal application and mailing. He is such a sweet man and cares deeply about satisfying his customer’s needs. He is very accommodating and took the best passport picture I’ve had to date! Thank you Pancho for your amazing service!

I want to thank the staff for the wonderful work they did today, they were so patient and helpful with all of us last minute Christmas shippers. Erin came out and helped people with the kiosks. The staff was fantastic.

The people who work here cannot answer simple questions or don't want to. I was asking for clarification on po box rates and was told that these people have no control or input on this issue. Suggested i talk with postmaster general for answers, like this person would actually answer the phone and provide the answers

TL;DR: Tina at the front desk sucks at customer service. Rude, impatient, and upfront unprofessional. Big yikes for the customer service provided by Tina in the front desk. She is SO RUDE! Gave her a prepaid package and politely requested a receipt at a slow Tuesday afternoon. She gave me and my partner an attitude and just flung the package back to me and told me to use the self service machine. She said to press the second mutton for prepaid package at the machine, but it is the third option actually from left to right. The whole time I was a bit confused and offended, I felt very rushed. This lady wouldn’t stop telling me to just READ the instruction while at the same time providing me confusing instruction that was different from the ones on the screen. There were other customers too. I scanned the barcode but it seems to be invalid. I told Tina that the machine didn’t read my package. Tina scuffed and said because I didn’t followed the instruction and that’s why it didn’t read. I was like ???? I did followed the instruction? She came and saw there were multiple barcodes on the prepaid label. Then she said “you need to cover the other barcodes like this!” She covered other barcodes with her thumbs and it went through. But ma’am, that part was not on the instruction. When the screen finally shows to tell me to drop the package off the bin. There was no drop off bin nearby? A lady who was also a customer was nice enough to attempt in helping me find the drop of bin. Tina came to us, again, rude, told us that it’s right in front of the front door direction. And if I had read the instruction, I would have known. I’m sorry ma’am I don’t see it when I was reading it. It made me felt so bad about the whole experience feeling that I have caused troubles only to realize that she also treated other customers poorly. Who knows what happen to this lady Tina today. Is she having a bad day or sth? Please don’t carry that to your work. It’s very unprofessional. Worst customer service I got from usps.

I never leave reviews but felt it was an important and necessary to leave one for the amazing customer service we received today by Pancho when we visited the Glendora Post office with my husband and 4 kids to renew our passports. Pancho assisted us and he was super professional, friendly, efficient, detailed, clear with his instructions, kind, super helpful, and got us all finished in less than an hour! Thank you so much for the great customer service and it was a pleasure meeting Pancho. Next time we have to renew our passports, we are definitely going back to see Pancho. Thanks again and we truly appreciate you!

Shame on the P.O. for always hanging up when there is a problem. Scanning the P/U slips to show they did their job when they did NOT. I called them and as soon as the lady heard about my issue she hung up on me and now will not answer the phone. A constant problem with their lack of service.

This location has a great team of staff members!! Came here and the line moved very quickly thanks to Gina who assisted in the line,very nice. Pancho is awesome he knows what he is doing when it comes to submitting for passport renewal. I am confident my application was submitted correctly, he is very thorough: thank you to the great team at this location. You guys rock!!

I’ve Been working at the Glendora Post office for a while now and I really love my job. My clerks are all knowledgeable and extremely polite. A lot of our customers know our names and love coming here. I am happy to have the best office staff I could ask for. Sonia is the best Postmaster I’ve worked for after Mr. Fisher retired. Love my job.

I went in today to submit my application for a passport. Julie and Pancho were so kind and did a amazing job when helping me. They absolutely went above and beyond while helping me. They definitely enjoy their jobs and it shows in how they treat their customers and how good they are at helping their customers with any services or questions they may have. Before even being officially open Julie was answering questions and helping people navigate the self service machine. Pancho was a pleasure while handling my passport application. He helped me correct some information on my application and provided top notch customer service. I highly recommend this location. Thank you Julie and Pancho!!!

This is a really great post office. It doesn’t look like much, but the employees really seem to care and want the line to move quickly. They are helpful. I definitely recommend this post office.