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USPS

  1. Matthews
  2. Matthews Post Office
  3. Mint Hill Post Office

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USPS
"Visit your local Post Office™ at 301 E John St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 3431 Matthews Mint Hill Rd, Matthews 28105
Phone: (800) 275-8777
State: NC
City: Matthews
Street Number: 3431 Matthews Mint Hill Rd
Zip Code: 28105-4030
categories: post office


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Reviews
If I could rate this place no stars I would. Nothing is going to be done about this, but they have horrible customer service. No one is willing to help you and when I asked if I could ask a question an employee told me no. I’ve never had a package held before and I just wanted information. It was a simple question as to what the protocol was where the package is held. I didn’t even request my package to be sent to the post office in the first place. I always have problems here, but that was the worst.
Absolute dumpster fire of an organization. I have had four checks stolen or “lost” from my incoming mail by this post office. I’ve filed 3 claims over the past year only for each one to be closed without resolution, without follow up or communication. I’ve tried calling their local management with no support as well. This post office has caused me nothing but head aches and money over the last year. At the moment of writing this my wife has a package that was supposedly delivered and I have another check that have disappeared despite confirmation of scanned mail showing it is in their possession.
Shannon is so amazing but I haven't seen him in a while. I wish he was still there because he was honestly the only efficient part of this service. Now, all that is left are rude employees that care more about making a buck anyway they can. Just for some tape, they said I had to buy a whole roll. I wait there for so long just for simple things, and feel so unwelcome there. Everyone moves around like snails and like they wish they could be anywhere but at their job.
This post office posted a note on our community mailbox stating that packages not collected will be returned, however, we regularly have issues with the package delivery. We are left packages for other people, we have been left keys for parcel lockers in different communities, packages are placed in parcel lockers but not locked. I tried to call and was hung up on. Truly terrible service at this location.
Rushed to the post office right after work...arriving at 455pm, and the lane and supplies were already closed off. Called out to the workers and they all completely ignored me as if I didn't exist! How rude!!! I know everyone wants to get off on time but MOST of us who work everyday til 430pm can't get to the post office unless you actually stay open until the hours "you say you close". There were a few of us that were turned away at 455pm .
I remember a time when the mail carrier walked the neighborhood delivering the mail as they said hello to your family and maybe even had a treat for the dog. This era is apparently over, ushering in a new era of chain smoking mail carriers driving vehicles spouting soot as they scream and rant conspiracy theories at kids in the yard.
With less than a minute wait, Shannon was AWESOME and took great care of us! He needs a promotion, raise, paid vacation AND stocks options.
Shannon is awesome! I appreciate him SO much! I was in need of a new passport and unfortunately all the locations in Charlotte are booked for months and months on end!!! I didn't know what to do! Shannan helped me and my friend book an appointment for a post office in Jefferson, SC. He patiently waited while I sorted things out! Thank you so much! Give that man a raise! He deserves it as he was so kind and we need more of that in this world!!
Each time same issue Dropping my packages with printed labels asking to scan and they sending me from on person to another one. On friday i was staying long line than one of the manager send me back to another table with explaining if you need just scan it here because we want to track all . Today i went to pointed me on Friday table wait line than they send me back to third line where not possible to print receipt. Earlier i took from them 4 flat rate boxes and they told me since you have own account you cant use our supply all only for our walking clients. They had 1000 and plus boxes on the floor. I placed all supply online got my boxes without any problem but what wrong with this people why they really hating someone who handling shipping labels by them self? All the time they bot sure which line i need to stay. Or out of scanner or dont have paper for receipts. I prefer to use next door ups and pay extra for service than being hated with no reason
Ladies in this post office are totally amazing and super helpful and explain everything even if you have silly questions. And they’re quite responsible I would say as my packages are never late or missing. And I really love the painting on the wall at the hallway
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