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USPS

  1. Miami Lakes
  2. Miami Gardens Post Office

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USPS
"Visit your local Post Office™ at 5375 NW 159th St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 5375 NW 159th St, Miami Lakes 33014
Phone: (800) 275-8777
State: FL
City: Miami Lakes
Street Number: 5375 NW 159th St
Zip Code: 33014-9998
categories: post office


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00
Saturday: 08:30 - 12:00
Sunday: 08:30 - 12:00

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Reviews
African American lady working there at 4 PM today completely ignoring customers. She eventually serviced a few of us while on a personal phone call with her son, teaching him "how to use the air frier." Felt rushed, ignored, and unappreciated. Absolutely rude staff.
Extremely difficult to get an appointment and when you get there just one person in the front desk so I need to wait one hour and a half for my turn. Unbelievable federal office short of employment
I waited a month to finally get a passport appointment on a Saturday morning. And they cancelled via just email with just 90 minutes notice. They said I could just walk in -- with a baby and a toddler -- and wait for availability at 9am the following business day, but there's no way I can get leave from work that quickly. Unacceptable. I highly suggest you make an appointment elsewhere.
I was at this post office for the first time and was surprised by how fast and efficient they work. Usually, most post office employees aren't trained enough to be courteous and respectful. The man who helped me was very patient and polite. I have observed the next window employee who was tolerating the rudest customers one after another. I thanked them for their service. It's not an easy job dealing with various cultures and characters. I don't understand the two-star people
Very friendly staff, very nice people. They took care of my family passport needs right away. Very helpful and their manager also. As a company owner I respect and love this staff. Thank you always.
This is not my local post office but I was there yesterday to renew my children's passports. I had such a pleasant experience. Everyone seems very helpful, especially Helen and Agnes who helped me. I appreciate their positive attitude and kindness. The process was easy and very fast. They do go by appointments which they should and I appreciate it. I misplaced a document so I had to come back and they were able to fit me in between the appointments which was really like a 7 minute wait.
Horrible Experience. I understand now why this place is almost empty while other post offices in the area are always busy. The front desk lady Helen has attitude all the time, not willing to help at all. She refuse to review the documents when I ask her and the manager is the same as her. She do not hear the customers or provide options. It is like they want the customer to disappear in front of them. I went in a raining day with my little son trying to renew his passport after I set the appointment and I loose my time. They did not provided me any options that could help me. The manager just told me to set another appointment and give me her back. “What a great customer service”.I am in shock.
Just close the place and fire everyone. I got there at 3:30pm and it was close without any sign. Fvk them.
Worst service ever. I made an appointment for my son passport and the clerk Helen didn’t want to help me because I was there 5 minutes to 3:00pm 10 minutes late and the post office will close in 30 minutes 3:30pm. I was so frustrated because I took my son out of school early and I couldn’t even do what I needed to do. I tried to talk to the manager Gelcys Peraza but she was in the same page as her coworker. Thanks to services like this awful is why people choose the private sector Fedex, UPS. They go the extra mile for people.
I have experienced the worse treatment by Helen clerk and Gelcys Peraza manager at this location. They are not customer service oriented at all and not helpful. It’s embarrassing to have government employees with such awful manner towards the community. Apparently they don’t appreciate the job they have.
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