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USPS

  1. Laguna Hills
  2. Laguna Hills Post Office

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USPS
"Visit your local Post Office™ at 24001 Calle De La Magdalena! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This location offers passport services by appointment only."
Address: 25632 Alicia Pkwy, Laguna Hills 92653
Phone: (800) 275-8777
State: CA
City: Laguna Hills
Street Number: 25632 Alicia Pkwy
Zip Code: 92653-5309
categories: post office


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Reviews
All of a sudden not receiving mail after 21+ years. Reported the issue to clerk at Laguna Hills office who appeared to be uninterested. Didn't ask me to fil out a service request, made a photocopy of the returned envelop I managed to track down from the sender and said he would "give it to Richard". When I asked to speak to a manger, was told there wasn't one. BTW, the return label on the mail from the sender, the label reads "Return to sender, no mail receptacle, unable to forward". What on earth is going on. Maybe the USPD should spend less on advertising how badly they want our business back and more on hiring and training competent staff.
I had a wonderful experience with the customer service at this location, namely with Denise, who helped me recover some packages that were sent to the wrong address. She was super sweet on the phone and even helped me put my stuff on hold when I needed some time. Thank you! : update: had yet another great experience with their customer service! everyone at this location is extremely considerate of your time and willing to help!
I love this place there’s a guy that I see there all the time there , he’s so friendly and nice and smells really good
0/10 Experience, time they close on google is WRONG. They close at 2PM for the main lobby on Saturdays, and I believe 3 on Mon-Fri Sunday they are closed as per usual.
Today Saturday 10/01/2022 I looked on Google and showed post office closes at 2:30pm. I’m here now 2:15pm and doors are locked. Talk about false advertisement and they should update their hours on Google!!
What is considered full by one carrier is not by another. Let me explain, I and other residents have been living at the same apartment complex for over 6 years. We've never had a mail issue...ever. In steps Richard the new carrier for our route. He states he issued notices that your mail box is "too" full to put more mail in. He also states that he waits 10 days and then pulls the mail to be held and if not picked up, it gets returned to sender. When asked for proof of service he made no offers of where the notices were. However, after going to speak with the supervisor about this issue, suddenly, He is able to know that the notices are in a cubby hole back at the property. Yet, no offer was made to have him retrieve the documentation. This pulling of mail has happened to over 5 people and none have gotten notices according to the leasing office. Since its a government job, all I can do is write this post and perhaps others will do the same and this carrier and do the right thing. And Richard, while on our property, you are required to were a mask. I know wearing a mask it possible for you, as you were wearing one, once you ran back to the postal branch.
I call this the magic post office because stuff gets from here to its destination quickly. This post office has been great for all the years I've been coming here, 30+. Just worked with Ken at the front desk and he was patient, pleasant, and informative. They do have fewer people in the front but this morning there weren't many people coming in. They've got machines you can use for mailing. The main room is fully stocked with boxes, some decorative mailing materials, anything you need to mail. Do yourself a favor and send your mail from here.
Please fix your hours of operation for Saturday and I will change to 5 stars. You close at 2pm, not 230pm. Me and many others have fallen victim to this deception.
There are some issues here and there, yes, but in general, this is one of the near post offices around. Nothing is perfect but I was able to solve issues everytime I had one. Some employees are not the nicest and others are extremely helpful Ken for example is a sweetheart. I ship several packages daily and seldomly have any trouble. For those complaining that mail doesn't get scanned after being dropped off, you can scan your packages before dropping them in the slot btw. Just use the self-service machine i have learned it from Ken . There is room for improvement in some areas but I would say that they still do a good job here.
Basically, I ordered an item and it was deemed 'In/At the Mailbox' - technically 'Delivered'. Obviously I never received my package so I went to the post office in person and asked where my package was. I spoke to a man named Carl. He claimed that my package was not at the facility and the next move was to get in touch with the mailman who went through my route. He gave me their phone number and also said that they would give me an update as soon as possible. So I was patient and finally received an update. The mailman apparently said he didn't recall delivering any packages to my address and that's where we left it. I didn't see a point in arguing over this issue because it was too obvious what the outcome would have been if we kept exchanging words. A few questions: 1. How bad is your memory? 2. Who labeled my package 'Delivered' if it wasn't delivered? 3. Was my package stolen by the Post Office? I don't trust this place one bit when it comes to deliveries - seems to handle things with no care and lacks the necessary customer service handle any situation. Just order on Amazon, can't trust USPS - they're just robots.
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