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USPS

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  2. Folsom Post Office

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USPS
"Visit your local Post Office™ at 1015 Riley St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 200 Blue Ravine Rd, Folsom 95630
Phone: (800) 275-8777
State: CA
City: Folsom
Street Number: 200 Blue Ravine Rd
Zip Code: 95630-4748
categories: post office


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Reviews
They are a typical USPS office. Their CS is way better than Folsom DMV. Lines can be long but they usually move quickly. Agents are polite and helpful. Parking always available. Took one star off because of the sometimes very long lines.
Lobby open .. processed my own packages ..9:22 AM . Both recepticals full ..have to now come back .....why have self Service?
This is absolutely the worse postal office in California. This is a typical day just to pick upan item from their "customer service" window. On three occasions, I've completed a vacation hold request for my PO Box only to find 2-weeks amount of mail stuffed inside the box. Somebody needs to have a come to Jesus meeting with the management here.
Last few times I have come here with packages, the employees are friendly, professional, and helpful. Not too busy when I have come either.
When you can't get a live agent on the phone to answer a simple question that's pretty bad service. It doesn't matter what company industry or service that you provide you have to be available for your customers. A 25 minute wait on the phone for a live agent is not acceptable. All I'm trying to do is pay for my post office box while out of town. How difficult can that be? Apparently very difficult for the Folsom Postal Service. I have known some of the counter people and delivery people for decades and I have heard all of the horror stories about how things have changed since Louis DeJoy became the Postmaster General. I understand that it is the holiday season and everyone is busier than normal but this is ridiculous! I stopped in to the post office twice this morning once at 5 minutes before opening and there was a line with at least 30 people in it. I came back about 2 hours later and there was an even longer line. The US Postal Service used to be one of our proudest American entities. Now it is one of our worst, and there is no excuse for it!
I am just reposting the exact comments that Someone else posted ... Because the EXACT SAME THING happened to me. The Leadership in this post office is a joke…to allow this to continue. Maybe writing a congressional complaint will help. This is the most Pathetic Post office for their services I even came across. 1 I had a big envelope delivery on Saturday which required a signature. The delivery person only knocked on the door not even rang the door bell. When we opened the door, there was only some flyer related item left at the door - nobody else visible around. 2 After 15-20 minutes when we came out from our front door we realized that the USPS delivery person left stuck on the door a "Missed Delivery" note mentioning to collect the item from the post office - which will be available on Monday at the earliest. 3 The note had a post office address mentioning 9AM - 5PM time however on Monday Today when I visited this location, it said it opens at 10AM..!!!!!!! 4 Also another biggest concern is that I have signed up for the "USPS Informed Delivery". This item mentioned above for delivery - NEVER popped as delivering on Saturday. Also I do have some mails forwarded from my old address Which actually arrive in the mail box but never notified in "Informed Delivery". I know that Informed delivery is an optional service and good to have, and not a right, but when I was in southern California Los Angeles, this issue was never there. So seems this location and their services. I hope the Management at this location would look into this review and would work to improve the services they offer to our community here in Folsom.
Well we had a package that was supposed to be herr January 3 but it still hasnt showed up. We've tried many times today and yesterday during office hours and they wouldn't answer the phone, that is completely unprofessional and unacceptable in any kind of business. Whoever is in charge needs to be fired or retrained in their job cuz obviously they have terrible service. Ps. Their always busy with a line the length of a mile out the door
USPS should go out of international mail business, they said 3-5 days, to deliver it and charged a very hefty price of $70, but delivered after 6 weeks with water damage. They won't refund it because they cannot guarantee the time but they can guarantee high price. Fedex can do in 4 days.
This office is the worst office I have ever been to and that I’ve ever spoken to. They are disrespectful and they don’t care what happens to your packages, I spoke to one person who refused to say that the package was lost but then they agreed that they would send me an email stating that they no longer have the package. I then spoke to another person that then told me that they had sent the package back to the sender and that I needed to contact them because they no longer had to report on the status of my package. Absolutely terrible and the worst people, I would give it zero stars and I would report them for losing my package and lying to me if there was a place you could possibly do so.
Folsom CA post office is the definition of great customer service. We mistakenly dropped an important letter into their outside collection box. We called the post office & thanks to Ruth they got our letter back to us! This is typical of the service we have enjoyed from this location!
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