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USPS
"Visit your local Post Office™ at 5609 Yolanda Ave! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 5530 Reseda Blvd, Tarzana 91356
Phone: (800) 275-8777
State: CA
City: Tarzana
Street Number: 5530 Reseda Blvd
Zip Code: 91356-2608
categories: post office


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Reviews
Just want to give some kudos to the Tarzana Post Office in California. They went out of their way to assist me with the delivery of a package. This seems to be unusual these days as the sender would not help nor would DHL, the original carrier. I want to thank them as this package contained some needed items for a friend’s wedding and I would not have received it in time if they had not shown compassion and great customer service. I know the USPS gets some bad press sometimes but I think they deserve some credit. They might take a little longer than the private delivery services but the packages always arrive consistently within a reasonable time. Thank you Tarzana Post Office for going above and beyond.
Today 07/02/2022, at Tarzana Post Office 91356 I was treated horribly by the sales associate named Laura. I have never been treated like this before in my life. I arrived about 5 minutes before closing bringing 4 packages. I proceed to go to Laura's counter and asked her to give me a custom declaration form. She told me that the post office was closing soon and I ensured her I would fill out the form fast as I had only one international package. She started to help me with the package. For several times, she asked me to correct my form with sour attitude, but then there was another customer passing by and she was being so friendly to him. I said okay, maybe she was being sour to me as I came at the last minute. At this point, the supervisor had closed the main entrance of the office and there was only me. I felt so really bad as I had another 3 other domestic packages and I would cause her to finish work late. While she was filling out the information at the computer on my international package, I saw the other associate lady was free and proceeded to bring my other packages to her. I asked her if she could help me scan them as they had pre-paid label already. She was gladly to help me when suddenly Laura was so rudely yelling at me, " SO NOW YOU WANT HER TO HELP YOU, GO AHEAD! HERE YOUR PACKAGE!" she was yelling and handing out the package toward the other cashier lady and I was so shocked to hear what she did. I told her, " I am trying to save your time so that you do not have to help me with the rest of my packages, so you can leave work as soon as possible!" she was still being hostile, and yelled" DID I ASK YOU TO MOVE TO HER REGISTER?" I replied to her, " No you did not, but I just felt bad that you would help me with the rest of my packages as the office is closed already, so I was trying to save your time by asking the other associate to help me." at this point, she was accusing me that I moved to another cashier because she was taking so long in helping me with my international package. I told her, " i did not mean anything like that, i was just trying to save your time." She was being so rude and hostile toward me. I have always highly treated people with respect in my life and I had never had any bad intention. I live in this neighborhood for 3 years and I visit your post office in a weekly basis, but Laura has treated me horribly today. I do hope that it will never happen again to me or other customers. Thank you
This lady Laura is very bad person , she treated me like trash , was horrible !!! Is very sad to see her face every time I go this office , I prefer to wait fir the next asistente person . Or I prefer drive to the rarest office .
Pure nepotism as its best. I had a package being delivered when i was on vacation and I had to pay USPS to hold it at our local post office which is 1.5 miles away from my home. I processed the request online, it showed me the address and location of where the package would be delivered, there was even a fee that I gladly paid since I was worried about porch pirates. When I showed up to pick it up, the rude woman working the counter told me that I did not live in Tarzan and thus should not be there. My license says Tarzana, my car registration, my utility bills everything says Tarzan! She told me that I should try Reseda since it seemed that this would probably be where I belong. My package would absolutely not be in Tarzana as it is impossible for my stuff to go there. I told her that I selected the Tarzana post office since the USPS website showed that was the closes to my home and even took payment. I tried to show her the receipt, email confirmation from USPS saying it had been delivered there and she refused to even look up the tracking information. She pointed out that both the DMV and California where wrong about where I lived as she seemed to know where I should belong. Flat out refused to look at anything outside my ID, even though its shows Tarzana right on it. I drove to the Reseda post office that is over 7 miles away from my home. The agent there told me that the package had been returned by the Tarzana post office to the sender. Not only did I have to pay, but the way I was treated by the woman at the Tarzana location was unwarranted. All she had to do was check the tracking number and see the information, instead she saw me and didnt believe that I would live in this neighborhood. Is it too hard to just do your job and look things up, dont judge people by what they look like. If someone has multiple sources showing the information how hard is it to check.
Horrible customer service . I paid for expedite shipping and they didn’t deliver on the scheduled date The package was deliver late. I went to this location and was treated with hostility for no good reason .I explained to them what happened and they were asking for a receipt . I mention I had the tracking number along with a picture of the Receipt I took so they could verify all the info and still refused to give the refund . The supervisor in this location awfully rude . Lesson learned on my end . keep your receipts people .
Thank you for your service and for always helping me when I have questions.
Mean old lady,of course Gov. Job I asked if i can put the boxes on an empty counter,she told me is a drop box,with no handle ,just use your hand,,what is so hard,very uncomfortable box to drop
The lady working there named Laura does not behave well to the customers, it causes problems whenever I bring my packages, whereas they do not cause any problems with the same packages at other post offices! Maybe she don't like my name? I will never go to this post office again, while Miss Laura is working there!
I know I got there close to 5 pm, and they were about to close, but lady that were helping me was so rude. If you guys are not happy with your job why are you getting mad at customers, I had to ask my job to leave early in order to get there before 5. So privilege to have job and benefit, still not thank full for doing minimum job.
Amazing employees - thank you so much. I usually do a self drop off by the end of the day and everyone if sees me is very helpful and friendly. Thank you for letting the process of dropping off so seamless!
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