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USPS

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  2. Normal Post Office

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USPS
"Visit your local Post Office™ at 200 W North St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 300 Greenbriar Dr, Normal 61761
Phone: (800) 275-8777
State: IL
City: Normal
Street Number: 300 Greenbriar Dr
Zip Code: 61761-2278
categories: post office


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Reviews
Worst day I've had in a long time. People sick at home, my car suddenly had electrical issues. My lady tells me a package needs dropped off. Finally got off work and limped my car there and walked in right at 5:00 and they told me no because they close at 5. They where still at the counter. Like I get it but people can't always get there before that with normal jobs being 9-5, but I feel like if you're still at the counter and your doors are not locked yet you can take 1 more. I had it already pre packaged and the bar code ready to scan on my phone. Would've been 20 seconds. Now I have to take my messed up car across town to bring to the 24 hour one, because we promised our client we would ship today. Your job is not that hard. Scan my code and let me be on my way. Completely unacceptable.
Horrible service. Can’t get a live person in the phone no matter what I try. The USPS is such a horrible “service” and could care less to improve at all. Absolutely hate the post office and Normal postal employees are poor to serve the public. Maybe try smiling once or twice to a customer and say thank you for your business. Or maybe…get a different job?
Staff is incredibly helpful. They even helped me with packing when the day is ending, could have easily told me to come back again tomorrow for missing package material.
Their phone system is completely broken. The only option in the phone tree to speak to someone at the Bloomington Post office rings out and then has a full voicemail box. Have tried calling over 15 times in the last week & a half and nobody seems to be able to pick up the phone.
It's been three days with my flag up on my mailbox and the letter is still there. Which means they must be stealing my mail, because I haven't got any mail in over a week and they aren't coming around to collect or deliver. Horrible service!!
I got a kick out of reading the 1-star reviews! They are hilarious! Lauren Nichole Clark's review is SPOT ON as this has also happened to me, where Tammy the woman postal worker was talking with a customer about a wedding and completely ignored me standing in line waiting. Since she was the only employee at the front desk, I stood there without being helped. When I got around to being helped, I let her know her attitude was off. Jordan Jones' review is also ACCURATE. He's describing the same postal worker who I just mentioned.
I had some trouble mailing letters to friends for Valentines Day. I was very flustered and unsure of how to fix my dilemma. Fortunately, Tami helped me with such grace and kindness. She saw I was struggling and offered me a lot of help. She was very patient and genuine throughout the entirety of my visit. I really could not have asked for a more gracious employee! I truly truly appreciate it from the bottom of my heart. I would recommend everyone comes to this location in the future, just for Tami. She was the absolute best! Thank you Tami!!
Went to pick up a certified letter at closing time. Employee named Randi was yelling at me before I even got all the way inside that "were closed Sir". She repeated that 3 times until I was standing in front of her. After realizing I was not going away, she got the letter from me and told me "you need to be here before 5:00 next time". Terrible customer service. Think they may stay open late on tax day to better serve their customers? Not a chance they would be in inconvienenced with that. I should have known better then to waste my time with them. Trust me, it's worth the drive to just go to the Bloomington location like I had to last night.
This Post Office is the worst office I have ever had to go to. It doesn't matter who is working at the counter, they are rude. If you ask them a question, they basically make you feel dumb and let you figure it out on your own. I have been in there and heard them degrading callers on the other end of the line to coworkers. Just terrible.
If I could give this post office zero stars I would. They are not very friendly and tacked on extra fees to a flat rate box without even asking me or explaining the fees. I didn't realize this until I had already paid and feel ripped off. Avoid at all costs.
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