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USPS

  1. Cleveland Heights
  2. Cleveland Heights Post Office
  3. Mayfield Heights Post Office

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USPS
"Visit your local Post Office™ at 3 Severance Cir! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 3020 Mayfield Rd, Cleveland Heights 44118
Phone: (800) 275-8777
State: OH
City: Cleveland Heights
Street Number: 3020 Mayfield Rd
Zip Code: 44118-1702
categories: post office


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Reviews
*went back a month later and they have NO CUSTOMS FORMS. Yes, this branch of the United States Postal Service CANNOT send international packages. What kind of clowns forget to order more forms? Read the reviews USPS. People are miserable at this store and have been for a long time. Not just one lone wacko, but a bunch of people annoyed enough to write these knowing they would never receive a response but feeling so affronted they had to do it anyway. Black customers, white customers, Asian customers - men and women - we all have bad experiences here. Conflicting information, two key others at least try employees who clearly hate their jobs and look for a way that they can avoid mailing your package. Yet despite all of this, year after year, USPS does nothing about this poorly run and maligned store. Why? The answer is not to close it down, but to change the culture in the workplace from the top down.
The post office is the worst! SNAIL MAIL & a bunch of incompetent rude workers. If I could give 0 stars I would. Certified mail after 19 days still not delivered. But swears it's not lost - just delayed! They are a joke!!!!
Quite possibly one of the WORST post offices I have ever dealt with!!! UNCARING, UNPROFESSIONAL, and ALL EMPLOYEES NEED TO BE TRAINED IN CUSTOMER SERVICE!! STOP SCAMMING PEOPLE OUT OF THEIR HARD-EARNED $$$ Key word is SERVICE!!!!!
The guy who assisted me is Rude i tried to return a package from progressive he told me i grab the the different box for the item that i want to return, so i end up grabbing a usps box he saw me i grab it and when i went to the line he told me i grab a wrong box he is so annoying so i end up walking out.. to the usps i will never come back there anymore.
It's so hard to describe the coldness of the customer service at this place.. Do not come here unless you have to. Just sad.
My last mail was dropped on the floor of my porch outside and on the front walk, where an important document was completely saturated. The phone number listed gave no appropriate choices for my complaint and suggested that *I* fill out a form and expect to wait 3days for any reply. This is unacceptable. Yes, the postmaster general is causing havoc, but THIS behavior is intolerable,
Please update your BUSINESS hours to reflect when someone would be expected to be able to talk to a human being to deliver a package. If a person isn't there, you're closed, even if you accept drop-offs. Wasted a drive here for no one to be there
UPDATE: They never answered the phone. Got info about my package when it was finally scanned in Akron a day later. Topnotch customer service by not scanning packages in/out at all and by not answering the phone. I decided to drop my package at the office after noone showed up in 3 occassions for my scheduled pick up. Once there, the line was ridiculous, but a clerk instructed me to left package on the counter. 4 hours later, the package wasn't been scanned. I've called multiple times to get an update, but they don't answer the phone. So, I'll have to wait a day until it arrives to the distribution center.
I send packages abroad, but I must know the cost of shipping before I can inform the customer, to see if they want the package. Twice I've had problems with the customer service employees behind the counter. They tell me that they can't give me a price unless I have the address. I don't get the address unless I sell it. The customers want to know the cost of shipping beforehand. They are supposed to give me the price when I take in a package no matter if I have the address or not. And they are very, very rude when I point this out to them. Then I have to call the customer service number and report them. When I go back into the post office, they know I reported them and treat me even worse. On another note, I haven't been receiving some of my monthly bills and have lost my health care coverage because I didn't realize I didn't get my statement until after the payment due date. For other bills I haven't received, I have been getting hefty late fees and when I call into the companies they don't believe I didn't receive my bills because this has happened several times. It seems they can't read the number of my post office box. I got a post office box so I would receive all of my mail. I was having trouble receiving it at my home and I thought that would solve the problem, but obviously it hasn't.
This is the worst post office I've ever lived in a community of. I don't get it; the staff are like a rouge group. They have nasty, intimidating attitudes , and will tamper/delay your mail if you complain. I've been going to this post office for over 15 years. They've always had arrogant attitudes, but the past 5-7 years or so, it's been terrible; long before the Covid-19 pandemic. I try to avoid going into the location as much as I can. The staff will stand there having long unimportant conversations w/ customers, while other customers are waiting in line; it's insulting, as if to antagonize customers because they can. Talking to them on the phone is even worse. I've been so intimidated asking about my mail; that's all I'm calling about but they take on an attitude of me bothering them. I've had missing mail on many occasions, and a few checks that "got lost" for a while also. I had to file a tracking complaint and did finally receive the checks after about a week. They constantly place my neighbor's mail in my box, and vice versa, and I've had mail missing for 1-2 weeks before it arrives. I always see a lot of carriers w/ their ear buds in and can't hear anything; including cars/dogs that may be coming at them, or a homeowner trying to get their attention. I understand the strain they're under since Covid-19, but everyone is, and this is no reason to be so nasty and uncaring w/ your customers. You're suppose to be a professional organization. The attitudes are a major contributing factor to problems this local post office is having. Try being a critical care nurse for over 30 years; or a Walmart/Target/Aldi worker on the front line. We all have a perspective, and NEED to care for each other. We've all been stressed and had to make major changes; so many people died-young and old. And to those who say they don't understand the negative reviews, we wouldn't take time to place them on here if our experiences weren't valid. I've even asked for investigations of this post office, all to no avail. I should have been here to place a review a long time ago, because this local post office has been a problem for a long time, and still is a problem.
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