Reviews
Very unhappy with our postal service delivery at our Grand Chute home. Two days ago I got a notice that a package had been delivered to our address, but it actually wasn't. Went to Post Office with a tracking number, talked to a supervisor & found it had been delivered at another address not even near by. Got the vibe that our carrier is as he put it kind of wishy washy, but not as bad as some. Package finally delivered today after tracking it down. Now I am missing a weekly magazine. Not to mention other mix ups. This seems entirely unacceptable. We depend on good mail service!!
Cant get worse than this. I’ve called emailed and gone in person to change my address and I haven’t gotten mail in 4 months. Each person I interact with gives me different information. They have one job and they can’t do it.
I definitely recommend this post office for submitting your passport paperwork and getting your picture taken. I booked an appointment online and was able to get in the next day. The woman who helped me was very friendly and professional, and the entire process took about 10 minutes.
very un happy the dont bring my mail they steal it every time or desroy it. They need a fist in thier face!
The business module is the worst. Been a huge displeasure to work with them constantly delivering my packages to the wrong address. Always been told that supervisor will call back or fix the issue but they never do. Can't call them as they won't bother to pick up the phone and visiting them in person barely gets anything accomplished. Too much negligence and lack of accountability as it never seems to get better.
They're only great when they don't make a mistake. My mail carrier is clearly very untrained. He delivers my packages to my neighbors all the time, and I almost never get them back. I've had to chase him down several times to get him to come back and unlock the mailboxes so I can retrieve my packages. There's a very good reason USPS is dying. They're a horrible organization and they have always had a history of mismanagement. My petty little problem is just a drop in the bucket of issues I've had with USPS over the years. Contacting the postmaster in Appleton, WI is pretty much impossible. I've been filing claims with the main national office, but I doubt my local office ever hears anything about them. I even went as far as finding out who my local postmaster is and trying to message them on facebook to get my issues resolved. NOT A SINGLE PERSON WILL EVER TALK TO YOU FROM YOUR LOCAL OFFICE. I'm done. I'm never shipping USPS again, and I'm also considering a lawsuit for all the lost packages over the last few years.
My fiancé and I went to get our passports and we ran into a couple issues but nothing we couldn’t fix in a timely manner. We were helped by a splendid soul, Jim, whom made our process such a successful breeze! He was super kind and humorous. The lady Sara who helped was very nice as well! 5 stars for the customer service and friendliness they both exhibit!! 10/10 would recommend
I had two orders from Amazon scheduled to arrive via USPS last Wednesday. When I still hadn't received them today Friday, I checked the tracking info and saw that USPS had deemed my address undeliverable on one order and returned to sender, and they claimed I had moved on the other order and returned to sender. Both items were returned to sender on Wednesday according to the tracking details with not even a rudimentary attempt to deliver them. I have not moved recently, and I have received my mail and other packages just fine previous to this. When I went in person to this Post Office to ask about the packages and why they were returned, I was met with some of the worst service I have ever seen. When I said it appeared there was no attempt at delivery, I was curtly told "Because there wasn't." I explained that I had paid extra shipping costs to ensure delivery before the weekend, and the response I received was the packages were already gone so there was nothing they could do. I was told to fill out a piece of paper and then they shoved me down the line and started working with other USPS customers. I've never been treated so rudely and curtly by any organization, much less one that is completely at fault for the situation I'm in. I understand that mistakes can happen, and that the person behind the desk wasn't necessarily responsible for said mistake, but as a representative of the USPS I would expect taking ownership of the problem and giving at least a half-hearted attempt to remedy it. The USPS is lucky to be a government entity. If this was a business, I would never shop with them again. Unfortunately, we don't get a say in how our tax dollars are spent so we'll all continue to subsidize government employees with lackluster work ethic. How wonderful.
I went to get my passport here and Jim was absolutely wonderful. A joy to work with considering my documents I needed were not what I though t they should be. He helped me get my birth certificate by telling me where to go and even let me come back without an appointment to finish my paperwork. What could have been a disaster day turned into a pretty good day thanks to his wonderful attitude.
There was an issue with the address which wasn’t their fault but then after being told they would put it for redelivery they put my package on the return to sender shelf and sent it back internationally. Didn’t even bother to help me and left me on hold for well over 35 minutes. Poor service!
