Utmb Regional Maternal and Child Health Program

All of my friends and family have told me and my husband how exciting the anatomy scan would be, so we were so looking forward to it! I understand that the appointment is for checking on baby, but we were still excited to see him! The ultrasound tech rushed through my anatomy scan and did not really explain much. She left us with more questions than anything. I understand techs cannot tell you specifics but our doctor told us that she could at least have told us the baby’s size and weight, but she didn’t seem to have time for any of our questions. Her bedside manner was not there as she seemed more annoyed by our visit than anything. The other tech helping us was very kind and much more personable, she even asked us questions when the first tech left the room for a moment. I have never had a bad experience at UTMB before this. As a first time mom I left that appointment crying and stressed. My husband and I were very disappointed.

Went to see the doctor on a Friday wasn’t too busy I was called to the back within 10 minutes and saw the doctors within 5 whole appointment was great everyone was friendly and acknowledgeable the only thing I will say is it takes the doctor a long time to get back to you which they were probably busy when I called so other than that will be going back

Great clinic. One of the best if not the best one I've been to. I was seen right away. Didn't take too long too wait. The Nurses were all very polite and the Dr was great

I had my 3 week postpartum check up today and was not seen because I had my newborn with me. My baby is exclusively breast fed and it’s impossible for me to leave him with anyone. Unfortunately I don’t have any family here in Texas and my husband works full time! I was told it was a COVID precaution for the baby… yet my baby has been seen at the clinic for his vaccines and check ups. How is that any different? The baby was fully covered in his car seat and wasn’t going to have any contact with anyone. If I were to hire a babysitter complete stranger I feel like the baby would be at more risk to get the virus that way! He was soundly sleeping. I suffer depression and I wanted to talk to the doctor because it’s getting worse. Aside from that i had a very traumatic c-section and needed to have my wound looked at. I can’t believe that I wasn’t seen today. I understand that older kids who aren’t solely dependent on their mother would not be allowed but a newborn?! Ridiculous. I will never be going back to UTMB anywhere and will no longer recommend them to anyone. Horrible experience.

I got there 15 minutes late for my appointment due to traffic from all the way from Dickinson and they couldn’t see me. The appointment was made almost a month ago, try to get hours from my boss and then now I have to look for another schedule. I just need to look for better Pediatrician. I will not recommend.

I went here for my son. Other than being forgot about a couple times in the waiting room because they were so busy, things were great. I was super comfortable with my care giver. The nurses were sweet as can be, and if I ever had an issue, they always took care of it. When it was time to have my baby everyone was congratulating me and they were really excited when I brought him in. Like I said, there were 2 times that i went in and signed in for my appointment and waiting for over an hour. I asked about it and they seriously forgot about me and didn't send my paperwork in that I was there. But still, I got good care. More than likely I will be going back if we get blessed with another member to our family.

quick, fast service! No wait lines, got me in & got me out in a timely manner! Staff is very nice & professional! Love it there.

Dr. Jennifer Karner is an amazing doctor! She really cares about her patients. Sometimes you may wait to be seen for 45 min but it’s because she takes her time with her patients. She doesn’t rush you in and out . The ladies in the front and nurses are also very nice! I really like this place.

SCHEDULING NIGHTMARE, EXTREMELY LONG WAIT TIME. I'll first say that our provider was Juanita Ramirez, and she was a very nice and attentive NP, and the staff was very nice. But overall this place is just awful. 1. We had an appointment for 9:45 that was made a over two months in advance. When we signed in, our wait time was about 30min, with two other patients in the waiting room with us. The waiting room is small, VERY dim lighted, one small tv in the upper corner that was hard to hear, and absolutely NO type of entertainment books, toys, etc for the kids. After we were taken back to a patient room, we undressed my daughter and her weight was taken fairly quickly. After this, we were told to wait in the patient room for the doctor to come see us, but we were NOT allowed to put my daughter's clothes back on. WE WAITED ONE HOUR for Ms. Ramirez to finally come in and evaluate my daughter for her well being. The patient room was FREEZING and it was impossible to keep my daughter entertained and not cranky during the wait. And the reason for the wait? Ramirez said, "Oh sorry for the wait, we ACTUALLY had our patients show up today!".....Um, are you serious?? what does that even mean?? When I schedule an appointment, I expect the facility to schedule patients in a time-slot-appropriate manner, in which a parent with a not-so-patient 1.5yr old can be seen and treated and not forced to wait over an hour to be seen because "patients kept their appointments". 2. On our way out, I went ahead and scheduled her 24mo well being four months later for a 10am slot, hoping this next experience would be better. TWO DAYs before her appointment I was sent a text reminder from UTMB and I realized they had the wrong time AND it was for 9 days later than the ORIGINAL appointment. So I made a call to correct it, and the lady over the phone who was nice said that my appointment slot was changed to a different date and time. The last minute reason: doctor is "unavailable". I then asked why in the world I wasn't contacted or given a phone call about this and why a date and time was chosen without my input/consent, and the lady stated that they had sent a letter in the mail THE DAY PRIOR and that was supposed to be sufficient correspondence. I work, and cannot have an appointment in the middle of the day-especially if it is going to take 3 hours long. So I tried having the time changed and was told the next available appointment time they had before 11am was a month and a half later and that there was only one option at 7am. Anything else was after 11am would be three months later. -_- AWFUL SERVICE. I then immediately got off and am now searching for a new provider that will keep their appointments and actually care about customer service.

I never got a straight answer from them. They’re favorite answer is “I don’t know” and just leave me in the dark like if it’s ok. This my first pregnancy and all three appointments that I’ve been to they can’t tell me exactly how far along I am. I’m so fed up with all these I don’t knows. I DONT RECOMMEND ANYONE HERE!