VCA Olympic Animal Hospital

If I could give zero stars, I would. This place is definitely for the status conscious pet "haute couturists". Something which we are not - we like to adopt our dogs from kennels and go straight for the mixed breeds that nobody wants. Our current dog came to us at two years old and very abused. He is mostly a lover now but occasionally gets apprehensive. Trying to make a repeat appointment for shots, I was just told that they could not give us such because they could not board him- which I did not ask for?? They accused our dog of being aggressive, which is a rather ridiculous statement of incompetence because he has seen quite a few different vets in Germany and the US who all actually knew how to handle a scared dog . All of these vets managed to establish rapport and take off the muzzle after a short sniff. Plus, sitting next door during his prior treatment here, I would have heard any major growl, bark, or acting up from our dog etc. I know my dog after all. All this came rather surprisingly because they did charge +$ 750 for one visit due to diarrhea. While we do not mind spending money on our pet, we do expect complimentary standard of veterinary service, to include knowledge of how to approach a muzzled mutt and maybe some judgement-free friendliness towards their owners. Therefore, if you seek a fancy office with an upper crust flair and price tag, this is the place for you. If you are looking for knowledgeable and caring dog treatment stay away.

I am beyond pleased. I was very nervous about my dog and his behaviors at times. They were so understanding,quick and compassionate.

Today I took HiLo, dog, into VCA in Poulsbo for the pre neuter appointment. Horrible experience on 2 fronts. VCA showed no compassion or interest for the calm, patient dog who walked in without an appointment. The man says his dog is bleeding will VCA look at him? The man was told to go to an emergency vet clinic. VCA only saw scheduled appointments. VCA refused to even look at the dog or ask why it was bleeding. When I called and made the initial appointment, VCA assured me I could go into the exam room with my dogs and not wait out in the car or stay behind in the waiting room. This was the only reason I was switching vets. I wanted to be in the room during my dogs' exams to talk directly to the vet. VCA lied. Upon arrival I was allowed to go with my dog into the weighing room. But not allowed into the examination room. Bold face lying. VCA apparently expected to keep my deposit and charge an additional $750 once they tricked me to coming into their office. Wrong. Give me back my deposit, dust off my shoes when I walked out the door. This place is not to be trusted. They care about easy money not the welfare of hurt animals. Do not trust what they tell you over the phone.

I called this morning and explained that I'd been there multiple times before and that my dog was exhibiting a problem that might indicate internal bleeding from my brief internet search. I was simply told their next available appointment was next week. When I asked if the situation could wait a week I was told that if I thought it was urgent I should take him to an urgent care hospital. I would have preferred at least a hint of empathy or 'let me ask someone if this should be considered a serious matter'. Or even 'I'm sorry we don't have anything sooner.' Without attempting to sound sarcastic, it felt like I was speaking to someone at an auto repair shop.

We love the staff at Olympic Animal Hospital. They have taken amazing care of our dogs for years. Or youngest Rosie, just had a procedure and they treated her like a princess.

We though we found our “vet” after living in Europe for 14 years with recommendations from our family and friends but apparently we didn’t! We called to set up a boarding for our dog and when we asked, the person taking our phone call first said “yes” and then asked for our last name and put us on hold. She came back on and said “no” we don’t offer boarding which is a complete and utter lie as we asked in person and it’s on their website. When we asked “why” she just ignored the question and directed us to 5 other boarders! Ok then! Not only have we told our family, we just told our friends who agreed to find another vet/boarder! I’ll make it a mission to tell everyone of your poor customer service! If you allow your folks to lie or you find it reasonable to reject folks bc they have a European accent, then this tells us of your integrity! DO NOT WASTE YOUR MONEY HERE!!!!!

the best ever of any i have been to. they usually have an opening sooner than anyone else to see your pet. they really care and go to the max without overcharging for unneeded tests. banfield wanted to put my cat down years ago because i could not afford all the unneeded tests they wanted to do. i was later told they are known as " money inc" vca is not like that at all. they discuss everything with you and let you know the best choice and help with the decision. the staff and everyone is just a really animal loving, caring group of people. you can't go wrong here.

Nothing but love and respect for the employees here. Never had any issues of any type over the last 10 years. Can not say enough good things about the staff/vets/etc. thank you so much for being reliable, honest, attentive and involved in every aspect of our companions life spans.

Trusted vet for our dog for 5 years now. She LOVES visiting! Probably because she can guilt the entire staff into giving her treats.