20 plus year member. I called service about changing the oil in my outboards, after 3 weeks of no returned calls. I decided to change the oil myself. I wanted service to pull my 20 foot boat and put it in a rack for two hours so I can change the oil. The service manager told me it would be 400 dollars to pull my boat with the fork lift. It would be cheaper for the marina to change the oil, but they can’t accommodate. This is not a full service marina. If you don’t have the staff to run a full service marina then don’t advertise as such. Rack storage customers boats are covered in gravel dust, you have to wash your boat before using it every time. Jeff the manager has improved the pool, club house, etc. The bathrooms are clean. Location of the marina can be affected by cedar point traffic. Post has been edited from a 1 star to a 5 star for listening to your customers. Great job Hoty Marine.
Staff was very accommodating even on a busy day they were professional and knowledgeable got everything situated thank you for all your help I would definitely recommend this Marina.!
Wonderful pool, nice clean restrooms. Love the new and improved pool / BBQ areas
Great Marina, pool is nice controlled temp at 85 degrees
Nice people, very clean, good atmosphere.
I call it home ! The mechanics are amazing found a problem with my boat that has been wrong for years. The staff treats us like family and what a great group of Dockmate's. Won't be leaving anytime soon. Love Venetian Marina
We use this marina to rack store our boat. We receive excellent service. The gas attendants are pleasant and the lift operators clean our boat before putting it back on the rack. From Day 1 of this season, we have not waited more than 2 minutes to get someone to move our boat in or out of the water. Mike is our favorite friendly operator but they are all wonderful. Both catered events we attended here were very nice and inviting.
We have belonged to the marina since July 2013. Wonderful hard working staff who are customer focused. There are 5 docks that are about 65 - 70% occupied. Some docks more livelier than others. New staff at fuel/pump out service. Pump out machine updated at end of season. No restaurant/bar. Club house has a big screen TV and some vending machines. Showers & restrooms always clean. Members are very proud group and help keep it clean. Very secure facility. Service Dept. is very timely and experienced.
Great staff, clean pool and shower rooms. Very friendly staff and the marina staff are very helpful. The docks are kept clean and the water is deep enough for large boats. Carts for loading and unloading are very useful. I highly recommend docking your boat here!
Had the opportunity to th work there for a few months doing boat pulling and winter prep this year. They are awsome to work for and they are very professional I was impressed with how well Tim bot the service manager handles the boats each one and each coustmer matters. The owners are friendly and care about their staff you could not put your boat at a better place.
