Verizon Authorized Retailer - Gowireless

went to return a couple of boxes, went into the store, no one greets me. i goto the front to return the boxes i tell the guy what im there for and he tells me 'i need to wait' like im a 5 year old. so rude i threw the boxes on the counter and went to leave, another employee helping a customer turns and creams to me, ENJOY YOUR BILL, while hes with a customer! he felt the need to interrupt the customer he was with to yell that at me! how mature. bunch of punks that work here. this happend 1:30 pm 5/29 the African american gentlemen actually seemed to be nice but was legit busy

Caio and Wagner are nice respectful young men. For someone who is way behind on the current technology, they are wonderful. Spent time enough to make sure I was comfortable with my new purchase before I left the store. They offer much better service than the Verizon store down the street.

I had an amazing experience at Verizon. The employees are very friendly and helpful. Easy to communicate with. Easy set up with getting the new I phone7. Policy review for my phone were quick and brief.Billy was my Verizon associate that helped me, wonderfull personality really helpful.Transactions were smooth, overall great experience.

I've got to give props to a place that helps me increase my Internet speed without charging me a dime extra. I had come in to return my old router and Caio, a really helpful associate, asked me how the new one was. I said to be honest, it was marginally better so I was disappointed. He then took the time to suggest to me a different way of connecting the device WAN not Coax. I got home, tried it, and the difference was night and day! The customer service at this store is top notch. I'd go back for future help/sales.

Terrible experience. Was shouted at from the door, then immediately asked to give the rep my pin to get started. I was looking to upgrade my plan and phone. I knew exactly what I wanted to look at but he wouldn't show me anything until I gave him my pin. I explained that I was reluctant as that's a security feature. Very unfriendly and uncooperative. Didn't even say hello or tell me his name or I would have shared it here. I don't understand the positive reviews. Must have been written by friends and family members. I was really hoping to find a place that wanted to help customers. Rushed here after work in a thunderstorm. Total waste of my time. Would rate my experience zero if I could

Went there to pick up my new i Phone XS Max with Hendricks and i’ve never had such an easy smooth process of getting my new phone. Hendricks educated me on the best plan for me and basically broke down everything simple and easy to understand. I was in and out within 30 minutes with my new phone ! Highly recommend this store and the Sales rep Hendricks!

I moved and couldn't get service for FIOS at a new place. A Verizon Supervisor gave me a ton of grief on the phone and said I had to pay an early termination fee. The manager at this location walked me through what I needed to do and now I am getting my fee refunded. Sorry, I forget his name, but he was great!!!

I may edit this later if they right the ship. We ordered an upgraded fios internet and tv package. We opted to pick up the equipment. Verizon showed us that this location was the nearest. Verizon suggested calling ahead to make sure this store had the equipment we needed. I called once this morning and was on hold for 20 minutes. No one ever answered. I then tried again 2 hours later, was on hold for 10 minutes before choosing to the option to have the store call me back. I got a call back soon thereafter. Unfortunately the call was from a call center and not the store. The representative was very nice and was trying to be helpful. All he could do was try to call the store himself. He was also unsuccessful. We ended our call and his advice was to swing by the store to see if they had our equipment. I would have done this in the first place if the store wasn't 30 miles away. I guess I have no choice but to travel out and see if they have the equipment. Kind of an odd way for Verizon to do business in my opinion. Would have rated the store ZERO if I could and the representative a 4 as he did his best.

So about a year ago I went in the to buy a case for my brand new Galaxy s9+. When I was there the kid helping me upsold me on a glass screen protector for $49.99 which I know now is more than double the price you can pay for a similar product. He sold me on the fact that it had a lifetime warranty if you damage the screen by or it has any wear and tear, I can just come back in with the box and the screen protector and leave with a brand new one. I broke my screen protector about a week ago and thought at least I can go get a new one for free, well not the case. The guy I spoke with today was rude and not helpful at all he says ya we don't do that you can try to go to zagg at the Natick Mall but if you didn't register it in the first 7 days then you don't have any warranty. Yet another thing I was never informed of so now I'm out $49.99 which is the price of 3 screen protectors at the middle of the mall. I was upsold taken advantage of and lied to. I will not just let this happen I'll call corporate I'll talk to managers I'll email the attorney general if need be. To be honest if the kid I spoke to today wasn't so rude I would've just said whatever and went on with my life but now I'll be hell bent on getting what I am owed.

The customer service was great and helpful. Also I observed the staff assisting an older couple with respect and kindness. It made me feel hopeful there is still retail personnel with morals.