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Verizon

  1. Wheaton
  2. Wheaton Electronics Store

Reviews, get directions and information for Verizon

Verizon
"Visit our store at Wheaton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options."
Address: Wheaton (Illinois) 60187
Phone: (630) 668-2199
State: IL
City: Wheaton
Zip Code: 60187
categories: electronics store, mobile phone shop



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Reviews
had a in store pick up over the weekend, when I got there I was helped right away. great in store experience .
My wife was just at this location, she told Kesha she wanted info on upgrades and fees. Nothing with Verizon but she was just not customer friendly, was rude, did not go over fees and program and was just trying to sell and not help. My wife left this location and went to Willowbrook location. yes out of the way but they answered all her questions and she got her a new Apple 14 pro. 0 stars for Kesha. 5 for Verizon
The industry and people today can be very tough on these guys and of course I can understand why. However, every time I slide by on the electric board to this location there is a certain gentleman who greets me with a great mood, positive mindset ready to help. Sure intention is great, but he delivers and makes me aware of possible promotions and such without being pushy or annoying. Have purchased a few phones, home internet, hotspot, no issues.
I went to upgrade my phone. I was told my bill would increase by $10. That made no sense because the new phone payment was within $1.00 of the old phone. When I asked for an explanation I was told, "they don't train us on billing". She suggested I go forward with the upgrade & then call Customer Service for an explanation. I'm sorry, that's not how I do things. If you can't explain it, simple, I' m not going to upgrade. The only thing that saved this review is that the store Manager, Justin, called me to explain everything. After going thru it, my bill will only go up approximately $1 not $10. Thank you to Justin for taking the time to explain.
I had a great experience here. I was having an issue charging my phone for months and the sales woman fixed it in 2 minutes. They could have given me some sales pitch that my phone was no good but they did not. I trust this store and Verizon. They kept me as a loyal customer.
On 11/17/22 I switched over to Verizon and had a wonderful experience dealing with Kris. A few weeks ago, I went to this location to ask about the different plans and other information. Since I wanted to have my name on the account with the other carrier, I had to lift the credit freezes. It turned out to be a nightmare with the other carrier and after five days of dealing with this, my account was created. I then went to this Verizon store and met with Kris. While he was trying to get the transfer code to switch me, the other carriers sites was having issues and they locked me out. Kris was very patience and we rescheduled for a week later. Today, I connected with Kris again and within 30 minutes the transfer was done. He answered all my questions regarding billing, etc. I then asked him about the Gateway and he spent another 20 minutes explaining how it worked. I am so glad that I switched over and which that I did it sooner.
Horrible Experience. Never have I ever been so disappointed in a business. Me and my husband go in yesterday 11/15/2021 because we want to switch carriers and get new phones and Verizon seemed like a good way to go. We came in and we were not greeted so we went to look at phones. A manager by the name of Joanna, came to us and asked for my info to put us into a queue. My husband had a few questions about why we were being put into a queue and why the manager could not help us. I started giving Joanna my info and another employee I believe his name was Mike got involved and started yelling at us to leave. Keep in mind I am 40 weeks pregnant and we need to get things switched over asap as baby is due this week and we wont have any other time to get this done. I was told that even though I was cooperating I had to leave because I was with him referring to my husband. Mike is here yelling at us to leave. It was super humiliating as again I am 40 weeks pregnant and I was not causing any issues! I felt I was in harm as Mike is a big guy raising his voice at me when I already feel very vulnerable. Both Joanna and Mike refused to give us any store/district manager info. Cops were called and they also refused to give THE COP and management info. The cop advised us to go to corporate and gave us his card for any reference. Even the cop said Verizon does not deserve our business!!!!. I am waiting on corporate to call me back but I have already spoken to District manager about this situation. I am hoping to press charges on this Mike guy as what he did was very unprofessional and uncalled for.
I had erased my old phone and was advised to bring it up to the store. Closed at 4:00pm and I arrived at 4:01pm. There were still customers in the store but the door was locked. When one of them left at 4:03, a female employee stated they are closed. I asked if I could just hand her my erased phone and she replied “read the sign” and closed the door.. extremely unprofessional and does the absoulte bare minimum for their customers. Would recommend driving to another location if you need anything customer service related.
Went to the Danada store to Buy 2 New IPhone 14s on 9/20/22. We were Greeted and Signed in at 12:25pm and were texted 1 Customer ahead of us and we’re Told it would be 15-20 minutes. After all 4 Employees went into the Back Room then 1 left out the Side Door to Leave the Building at 1:20pm we had Enough and Left. Went to Best Buy and we’re Taken Care of Immediately by Roger that Probably Knew more than all of them Combined. Won’t be going back to this Location.
My recent visit validated my switch from ATT fiber Internet to Verizon,'s 5G, though ironically I discovered in the store that my home was not yet connected to the 5G network. Last fall I moved from one location in Wheaton to another residence, and the cancellation of the ATT Wifi service from my former one to my current residence was a series of one aggravation, one misstep after another, with misinformation and misdirection and delays with ATT representatives in the store and on the customer phone service totally over 8 hours to simply turn one off and turn the other on. Then this Spring, ATT essentially required me to switch to their fiber network, and this was also an exercise in ignorance and mishaps and just plain laziness: ATT's 'inside' guy took four hours to simply connect my house to the fiber network after the 'outside' guy took nearly three hours to fiddle around and hang out at his truck while making the outdoors hookup, and when I was unable to connect to the new ATT modem, the 'inside' guy said 'that's not my business.' So several months ago I terminated ATT in favor of Verizon, as I had the latter as my cellular provider for years, and and have been impressed and satisfied. But for the last two months, I ran 'speed test' from time to time, and noticed the download and upload never matched the estimated for 5G. I inquired at the store, where I met Mike, who quickly determined that the 'patchwork' of expanding 5G service had not yet reached my address, apologized for the earlier miscommunication when I originally transferred over to their 5G Internet service, applied a refund to my account, advised ways I can qualify for discounted service in the future, and indicated I can expect 5G within the next couple of months, when I can experience anywhere from 300-700 Mbps download speeds. Mike was outstanding --- experienced, knowledgable, understandable, efficient, pleasant, and patient. In an era when most customer is dismal to non-existent, when store representatives are ignorant or indifferent and 800 customer service workers can barely speak English and are reading from a prepared script, Mike's help was a breath of fresh air.
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