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Reviews, get directions and information for Verizon

Verizon

Description

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.



"Visit our store at Ashtabula for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options."
Address: 3315 N Ridge Rd E, Located In The Ashtabula Mall, Ashtabula 44004
Phone: (440) 998-3111
State: OH
City: Ashtabula
Street Number: 3315 N Ridge Rd E, Located In The Ashtabula Mall
Zip Code: 44004
categories: electronics store, mobile phone shop


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00
Sunday: 12:00 - 17:00

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Reviews
I love how they're supposed to close at 6 but the doors are locked at 5:50. Then the employees come walking out dressed borderline inappropriately at 6:02.
This store gave me the best customer service I've ever had. After struggling with internet for our mobile food business, the team worked together to figure out an easy solution for us. I had a lot of fun in the process too. The energy there is great, the staff is friendly and funny, and its a great place to handle what's usually "boring things." I couldn't say enough great things and I'm excited to visit again in the future.
I was overcharged after canceling my service. I went into the store to ask why and they told me to contact their online customer service. I did that, and after being transferred to 6 different people over the span of 2 hours not one single person has been able to help me. I was told to go back to the store for help even after I told them the store wouldn't help me. Very interesting that nobody can find my account but they're still able to charge $115 to it. Dealing with Verizon has been a massive waste of my time and I wish I never chose them to begin with. They are plenty of other phone and internet providers that have better service for far less money and trouble.
Went in to buy a new phone. The offer at the time meant getting the phone for free if I switched to a new version of the plan I had. I was told it was unlimited like my then current plan. This was false. And it took paying for the"free" phone, months of phone calls, time and frustration to get it worked out. Hoped a simple phone call to the manager at the store that made that change in the first place could have resolved it. But, I still have not found the way to reach a human at the location. Felt deceived.
Tried calling this store multiple times on a Saturday morning to check to see if they have the model of phone we are looking for. All we ever get is a recording and then disconnected, no sales person ever picks up the phone and you never speak to anyone just push the buttons and follow the prompts, don’t want to waste a trip if they don’t have what I’m looking for but you can’t get a live answer. Super super poor disgusting impersonal lack of customer service inquiries, can’t even pick up the phone yet we have been a customer for over 20 years with more than 10 lines how’s that for service? I’ve spent enough with these folks over the years could have my own tower but this is the service I received not even worth one star. I advise if you want personalize service over the phone with their local number don’t use this store.Money money money that’s all they’re worried about but they should keep in mind that that money stops with fewer customers looks like we might be one of those, just saying
Came in to replace a charging block and get assistance from overbilling and get things corrected. Basically was offered no help from the guy as "There is nothing they can do" but yet they are corporate and I've gotten nowhere with calling the 1800 multiple times and always get put in a loop. Stay away from these guys, they just want your money and won't help you with anything..Also signed me up for 5g premium service then today they tell me they don't have 5 in Ashtabula.. If you want nothing but headaches and unprofessional service from in store employees who don't care, Go here.
Store was extremely busy. Had to wait 15 minutes with the staff was very friendly and helpful. Had to replace covering over my cell phone because it cracked. Highway robbery on the price 50 bucks for a plastic covering.
Everyone in the store rocks!! They were very awesome! Getting me in and taking care of everything without any worries! Definitely a 10/10
Helpful sales people, convenient location with plenty of parking.
I havnt been there in awhile but in the past, they have always been very helpful and whatever they said my bill was going to be was excatly spot on. .
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