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Verizon

  1. Mechanicsburg
  2. Mechanicsburg Electronics Store

Reviews, get directions and information for Verizon

Verizon

Description

Verizon is one of the largest communication technology companies in the world.
Every day, we connect millions of people, companies and communities with our powerful technology. We’re using our award-winning networks to make breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers. Whatever the future looks like, whatever the digital world promises, we will deliver.



"Visit our store at Mechanicsburg for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options."
Address: 6427 Carlisle Pike, Ste 430, Mechanicsburg, Pennsylvania 17050
Phone: +17177968200
State: PA
City: Mechanicsburg
Street Number: 6427 Carlisle Pike, Ste 430
Zip Code: 17050
categories: electronics store, mobile phone shop


Opening Hours

Monday: 10:00 - 19:00
Tuesday: 10:00 - 19:00
Wednesday: 10:00 - 19:00
Thursday: 10:00 - 19:00
Friday: 10:00 - 19:00
Saturday: 10:00 - 19:00
Sunday: 11:00 - 18:00


related searches: Verizon store near me, Verizon carlisle, pa, Verizon coverage map, Verizon customer service number, Verizon Wireless, Best Buy
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Reviews
This is the BEST Verizon Wireless store in the area! Recently I had the opportunity to help my mom get her new cell phone. We were randomly assigned a Specialist named Mike. He is super great! He is the nicest, most respectful and thorough service agents I’ve ever encountered! He helped my mom understand her new phone and updated plan with ease and didn’t pressure her into anything she didn’t need. I highly recommend working with him. When I am due for a new phone, I’ll be heading to this store and asking for Mike. I felt so compelled to share our experience with Mike that I emailed the general manager of the store. I wanted to make sure Mike gets the recognition he deserves for being so good at his job. However, I never heard back from his manager after emailing him. I really hope Mike knows how appreciated his hard work and kindness were to my mom and I! He truly went above and beyond to help my mom.
The store manager there was very unfriendly and could not help us with a simple situation. After a lot of wasted time, we found out that she could have helped us and supported us through a device return. TL;DR My Airbnb assistant needed to return a gateway device and we had everything set according to a Verizon Customer Service Rep online. We specifically selected this store and made an appointment. She refused to work with customer service online to rectify the situation. She could have been a lot more helpful and a lot more supportive by helping us walk through the process. She could have even offered to accept the gateway and send it back with the label and box that could have been sent to that store. The idea of reasonable assistance -- even with the high tech lanes and triple security situations for such a simple gateway device -- could have been easily addressed. I would try to avoid this store for anything and I would advise the store management to please take down the option to return devices. That option is misleading and made it difficult for her to defend. Even so, she could have acknowledged that and helped us through the process. After she would have helped us with this simple issue, there was plenty of room for a lot more business from mobile phone service, Internet service, and by just being a good brand ambassador for Verizon, more opportunities could be possible. Instead, who would want to go with Verizon when the store managers of a corporate store cannot even address a simple issue? There was a way but she was not skilled enough to manage the situation. That is why we went to this store as recommended by the online support. When we called the regular support, the representative apologized to us and stated that the information we got about the return was misleading and that the return label and box could be sent anywhere. That means including that store!!! She could have said, "I'm sorry, let's just get online and take of this," but she turned us away and would not even support us through a call with her own company's support. I hope this review helps her and the store improve for others. I even gave her the opportunity to help us before writing this review but I assume she just did not care. I asked her if she wanted to get a 1-star review for this situation and she said there was nothing she could do. That is absurd in my opinion. I would also be happy to take down this review if management at a higher level than her reached out with some goodwill and provided me with knowledge that this person made a mistake and that it will be addressed for future customers. Otherwise, I say ATT, Xfinity, T-Mobile or any other provider is a better choice.
I have been to this location so many times in the last few years for a handful of different reasons and I have NEVER left disappointed. Everyone is always so helpful and knowledgeable and genuinely wants to make sure we leave with the best deal and the best product for our needs. Josh helped us this time around and was such a delight. Friendly, honest, listened to our needs and made solid recommendations. I would recommend this store to anyone.
Not happy with my last visit at Verizon. I wanted to get just Internet at my son's apt and they couldn't answer our questions and said someone would call us back, and never did! I went back the following day and technician could not come and hook up service for 2 weeks. I was surprised because we have our cellular service with them for 20+ years. I went to Xfinity and got it that day.
I went here yesterday to get a new phone. They did not have my choice of phone in stock, which I expected. But the person helping me refused to order it and wanted me to order it myself. I could have done that from home! And they refuse to ship the phone to their store for pick up. And they wanted me to change the SIM card myself when the SIM cards were not even compatible between the devices. I thought a company/ corporate store would be better than an authorized retailer, but I was wrong. I went to an authorized retailer that has longer hours and is much closer to me. They were happy to order the phone I wanted to be shipped to their store for pick up. Lesson learned. This store has terrible customer service! You are better off going to an authorized dealer.
Menagerie do great job. Employers are not great with installing protection plastic on the phone. One of them who worked on my new phone.
Waited in queue for 45 minutes only to be told it was going to be another 45 until they could get to me. 3 "specialists" standing together talking, had to interrupt their conversation to get an answer. Nice to be greeted with eye rolls. I won't be back to this location. Zero stars for wasting my time.
I always had a great experience going here! Everyone's helpful, friendly and they fast service!
The manager at this location is very helpful and goes above and beyond. I cannot think of his name but he is pleasant any time I have been in.
We went to this particular Verizon store to pick up a phone because it was kind of an emergency. The gentleman that Took care of us was great. Very knowledgeable about everything we asked him. Was very kind and courteous. Made excellent suggestions when it came to our plan or different accessories to go with the phone. I really enjoyed speaking with this gentleman because he wasn’t very Pushy weren’t trying to upsell. This gentleman was very pleasant to talk with and gave us excellent customer service. I will Go the extra few miles to go to this particular Verizon store just because of the pleasant experience I had here was this gentleman. Great job Verizon in hiring this gentlemen and you need more people like him.
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