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Reviews, get directions and information for Verizon

Verizon

Description

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.



"Visit our store at Woodstock for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options."
Address: 121 Lauren LN, Woodstock (Géorgie) 30189
Phone: (770) 928-2998
State: GA
City: Woodstock
Street Number: 121 Lauren LN
Zip Code: 30189
categories: electronics store, mobile phone shop


Opening Hours

Monday: 11:00 - 20:00
Tuesday: 11:00 - 20:00
Wednesday: 11:00 - 20:00
Thursday: 11:00 - 20:00
Friday: 11:00 - 20:00
Saturday: 11:00 - 20:00
Sunday: 12:00 - 18:00

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Reviews
Was very pleased with the experience of purchasing and upgrading a phone today. Walked in - was greeted and checked in by an individual. I was seen shortly by a consultant who was very patient and helpful. I explained the frustrations I had just experienced prior to arriving at the location regarding an attempt to purchase a phone elsewhere - I was walked through the steps of purchase, phone options, and optional accessories. The consultant was very knowledgeable, transparent, and personable. I recommend this location as well as the consultant Steven for any purchases or questions. Steven embodied excellent customer service as well as thorough product knowledge.
Caroline you are absolutely AWESOME! Thank you so much for fitting me into a much better plan, for the discount given on all the items and new devices purchased and for your incredible patience and knowledge! I hope your supervisor reads this message because people like you are a great representation of what a good business is all about. THANK you!
Do not attend this store by any means!!! The manager is so rude and nasty and she talks to people like they are not even human. I walked in the store and she said, “ we will be right with you!” After 15-20 minutes she comes over and starts to help me. I tell her I am trying to upgrade phones. She said you know we are about to close? But, she watched me wait for that extended period and I am in the store. Instead of saying that right away and saving me time she didn’t. She was extremely rude and nonchalant when I asked for her name and why didn’t she say that in the beginning she got extremely snappy. I asked for a manager and very nasty and child like she said, “ummm I am a manager.” If the time says they close at 7 pm you should service the customers until 7 pm like everyone else. But, versions customer service is terrible and we will be leaving.
They don’t accept coupons that say ‘use in our store’. I picked up a new phone and chose the in store option for convenience and to get my case same day. The solituon they offered me was to be charged a full amount and then apply a credit to my new bill. No thank you.
Go see Parker!! This gentleman has such patience...kindness and knowledge of everything in the store. He was very kind to my mother and I as we came in to purchase her a new phone. He took care of every thing as we transferred all of her data to her phone. He answered every question. The store itself was very nice and clean. Everyone that was there working was just as nice as he was and knowledgeable. This will be our Verizon store.
Everytime I go to this store for the past couple years there is always a crazy long wait. As in always 30-45 mins minimum. Everytime I have gone I watch people come in wait 15-30 minutes then leave. I have done the same many times myself. Never enough employees and even when they do some just stay in the back and don't help any of the customers that have been waiting for a long time. So wrong they don't have public bathrooms so really sucks. Year after year they fail. Sooo sloowww....
What a disaster. Just needed to replace an old phone. After an hour or more watching a staff member sitting in the back room rummaging thru her purse, she eventually emerged to tell me she would help prep us for a sales associate. What in fact she did was spend 30 minutes telling us lies about what cant be done, when in reality 2 days before we replaced another of our business phones in the exact same manner and same request in less than 30 minutes. If you hate your job so much quit but dont drag the rest of us down. She was an embarrassment to the store and the Verizon brand. ultimately i left with my broken phone and a ticked off attitude at Verizon. Been a loyal customer for over 15 years and am seriously pondering pulling the companies account and seek friendlier more effective company.
Lynn the manager is the rudest person I have ever meet. She was DETERMINED not to help. Lynn is not true to her word and is the reason I'm leaving verizon wireless today. 20 year relationship ruined.
Horrible employees. Took us 2 1/2 hours just to get someone to help. Only about 10 people were in the store with about 5 or 6 employees. Should have taken 30 minutes max. Never come here unless you want to wait hours for service. Only needed a new SIM card.
We had requested an actual associate to help us walk through our bill and figure out what the best option was and they told we had to call customer service. I don’t understand why it’s so hard for someone to want to help us. We were completely brushed off by the store associate. While we weren’t purchasing a new phone or anything we are still Verizon customers and deserve the same level of service as a current customer.
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