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Reviews, get directions and information for Victra — Verizon Authorized Retailer

Victra — Verizon Authorized Retailer

About

Victra is the largest Verizon Authorized Retailer, formerly A Wireless.

Description

Victra, formerly A Wireless was founded as a partnership by Richard and David Balot in 1996 in Wilson, NC. We’ve grown to become the largest Verizon Authorized Retailer.



"Victra is your local Verizon Authorized Retailer in West Covina, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way."
Address: 245 S Barranca Ave, Suite 13, West Covina 91791
Phone: (626) 966-0927
Email: moc.artciv@ofni
State: CA
City: West Covina
Street Number: 245 S Barranca Ave, Suite 13
Zip Code: 91791
categories: internet service provider, electronics store, mobile phone shop


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 20:00

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Reviews
Omar was great! He helped us with adding two lines to our Verizon account. We came right before they closed. But received excellent service!
Amber was our representative. She has excellent customer service skills, a friendly attitude and went out of her way to assist us. She was amazing
More than rotten customer service, I bought a card here and after 2 hours it no longer works I go back the next day plus 1 hour of waiting for rotten service I was with a friend at T MOBILE! AT HOME IT TOOK 2 MINUTES the worst is that at verizon the manager dares to say that they are the best lol! never again I go to them I recommend you go to T MOBILE
Omar was very thorough explaining my options for upgraded plans and phones. He was extremely patient while I changed my mind ten times on a phone case Fantastic service.
My mom went in this store to get a replacement phone. John went above and beyond in assisting her and transferring all her info into her new phone. He called me by phone to upgrade my existing plan and save me money. He took a lot of time explaining everything to her plan and her phone. My mom said she has never received this kind of exceptional service. THANK YOU JOHN!.
Employee Bre's very poor service attitude. She was extremely irresponsible, had an impolite attitude towards me, was indifferent to the situation where we couldn’t use the phone normally, and expressed indifference and refuses to help. When I asked the store manager’s phone number and wanted to file a complaint, Bre still said in an extremely impolite manner that she couldn't give me the manager's phone number because he was on vacation. I wasted several days without a phone to use and went to the store multiple times to seek help.
April is competent, courteous and an asset to your sales/customer service force. Well done April, thank you.
Verizon representative April was Excellent. She was very informative, knowledgeable, helpful, & patient.
Excellent personnel. Informative and professional. Omar was excellent and took time to explain.
John, Omar and the other staff are amazing. They helped me move 6 lines over from T-Mobile , with better coverage and better deals than what I was paying for. They personally setup all my lines and and helped us setup all the phones with flawless service.
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