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Victra — Verizon Authorized Retailer

  1. Parkersburg
  2. Parkersburg Electronics Store

Reviews, get directions and information for Victra — Verizon Authorized Retailer

Victra — Verizon Authorized Retailer

About

Victra is the largest Verizon Authorized Retailer, formerly A Wireless.

Description

Victra, formerly A Wireless was founded as a partnership by Richard and David Balot in 1996 in Wilson, NC. We’ve grown to become the largest Verizon Authorized Retailer.



"Victra is your local Verizon Authorized Retailer in Parkersburg, WV. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way."
Address: 2837 Pike Street, Parkersburg 26101
Phone: +13046994846
Email: moc.artciv@ofni
State: WV
City: Parkersburg
Street Number: 2837 Pike Street
Zip Code: 26101
categories: electronics store, mobile phone shop, internet service provider


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 11:00 - 19:00


related searches: Verizon Wireless, Verizon Parkersburg, WV, Verizon Vienna, WV, Verizon store near me, Victra store locator, Victra customer service, Victra near me, Victra phone number
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Reviews
Gross negligence and lack of customer service skills displayed by the two staff members at 8pm to myself and this other older gentleman I spoke with. We waited in the store 30 minutes and not once did we receive any kind of greeting or acknowledgement that we would be assisted after the current customers they were helping was concluded. We sat at the counter in middle of store and I also looked at a few phones I intended on buying. Even after I said out loud "I was going to another store that knew how to greet customers and let them know they were seen and would be taken care of as soon as they finished up with current customers." Nothing was said to me, just ignored.. outside the store the older gentleman asked me if I could help him because he just had a question about his VERIZON bill text message and didn't understand it, I said yes sir sure no problem so I looked and explain it to him and he was very grateful... I have all 5 star reviews for my business because I know how to treat people and I think I could teach those two employees a thing or two. Fortunately for verizon I had met two others at the store previously who did a much better job, one of them being the store manager I believe, so I'm not holding Verizon accountable as a whole for the acts of two employees that could greatly benefit from some simple training in their people skills. I give more positive reviews than negative reviews when earned. I'd put them on probation or extended leave if they didn't change real fast. The small things do matter in life and business. I'm only changing carriers for the coverage, period, definitely not the high prices or lack of appreciation. NEW UPDATE: The two associates referenced in this review have since corrected their deficiencies and I feel much better about this stores overall customer service. Thank you for responding and working hard to make this right!
The young lady that helped my husband and I was very friendly and was able to help us with everything that we were concerned about with our new phone .
Everyone in the store was polite and friendly while quick and efficient. I appreciated the experience.
This particular store was the best because of the young lady with blonde hair helped me. Sorry I wish I had gotten her name. I broke my phone and I am out of town working and was in a hurry. She did a fantastic job. I always hate going into Verizon stores because it takes to long to get anything done. Been with Verizon for many years and by far she was the best employee I have ever dealt with.
Very happy with the service Ed helped me with!!! Give him a big pay raise!
“Bear” helped us and was extremely helpful, knowledgeable, proficient and professional. We really appreciate his service and advice. We couldn’t be any happier. Thank you, Bear!
Customer service was absolutely fantastic, even though I came an hour before they closed Thomas was super helpful and made sure I was set and ready to go within an hour.
Everyone here was kind, knowledgeable, and quick to offer assistance. They go above and beyond here.
Our experience with this Verizon store was fantastic. We got new phones and they were super helpful in getting everything transferred over from our old phones. I highly recommend this store, the employees are nice and go the extra mile to help you.
Josh was the best Verizon support staff that I’ve ever experienced.
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