W Hotels the Store: Scottsdale

So for starters I’d like to say thank you for the awesome room upgrade and for delivering my mobile key prior to me arriving. The reason I gave four stars instead of five is the room was ungodly hot and didn’t get below 72 degrees the entire night. The second reason for four stars is parking was incredibly tricky to find. No signs for the general parking garage and no one around outside to guide. The location is beautiful, rooms are clean and modern and staff welcomed me when I came in.

Had a great stay at the W during my recent business trip to Scottsdale. Jake the Valet was super nice and took care of me and my car all week long, even as I needed to make frequent in-and-out trips around town. I’d gladly stay here again!Rooms: 5/5

Everything was wonderful and above expectations. However, the room and hallways need some help, at least on the floor we were on. The hallway smelled and the room's carpet had a lot of stains. We did bring it up to front desk and they responded very quickly. The placement and amenities of the W is perfect for anyone of all ages. I would stay here again.

Great location with great amenities. Also nearby restaurants to please the palate. Staff is very welcoming, personable and attentive. Valet team is on point and willing to help with directions and travel tips. A must have experience if visiting the area. Thank you for all you do, see you soon. Rooms: Excellent design that accommodates just about every need there is to be. A relaxing quiet experience with strategic social areas.

We just had our sales meeting here and it was so nice. The location is great, close to all the restaurants and action in Scottsdale. The Rooms were clean and vibe was fun. All the staff was great, thank you Jake for the great service. Nearby activities: It is in the heart of old town. Walkability: Super close to everything. Food & drinks: Fun restaurant and bar inside the hotel and close to everything.

Filthy property, poor management and noisy floor. During my stay, I rarely got greeted by the staff. When I raised the issue to a manager, she made a few casual remarks and rushed to assist other guests, which truly disgusted me. If you are concerned about their attitude problems, you may want to consider staying somewhere else. These hotel workers have no class.

You will never get hold of anyone to help you move your luggage because everyone is so busy messing around. The sales department scammed me and my team. The rooms looked nothing like what they promoted to us. They need someone reliable instead of some superficial Cau party girls.Rooms: 1/5

The staff was truly amazing. Everyone was very friendly and helpful throughout our whole stay. We attended the pool parties which were lots of fun. One thing I will say and that is why I am rating this 1/5 is that the pool staff seem like they have to overwork for their tips. Their uniforms especially women compared to men seem unnecessarily provocative - like what decade do we live in? What really rubbed our whole group the wrong way was when these beautiful W staff ladies had a beer thrown on them after simply asking someone to settle their bill. All of them laughed it off as if it was nothing. That should in no way ever be acceptable. This is a definite product of poor management and unreasonable expectations by their staff members. My hope in writing this review is to provide awareness and better staff respect.

The "W" rooftop bar is a great venue to celebrate special occasions like graduation parties. The rooftop bar and pool create a cool ambiance, and there are quiet spots available for guests who prefer to stay away from the party crowd. However, the dress code is strict, and guests are required to dress smartly. Do not wear shorts or you will not get in. Despite the impressive view and fantastic atmosphere, the steep price of drinks can be a turnoff for some customers. A basic drink costs an exorbitant $27, which is a considerable amount. We got 3 drinks for $80 fortunately I did not pay. Overall, if you are willing to splurge on drinks and enjoy a stunning view, this place is worth visiting. I personally will never go back but I’m not a night life kind of person in the first place.

I stayed at the W about a month ago and experienced some trouble with my reservation. This was no fault of the staff or hotel, but because of who booked the reservation for me. Jessica, the welcoming agent at the lobby check in desk, could not have been more patient, helpful, and generous when resolving my reservation issue. She contacted her director Stefon to help assist her during our check in process. He was a delight to work with as well and even gave us an additional discount on a suite to make sure our stay at the W was even more positive. These two deserve a 5 star review because of their amazing customer service and diligence to making sure our stay was an overall positive experience!