Walgreens

We are waiting in line. First car in a long line. Someone in the other lane is having an issue with their rx. In my opinion, this staff needs to keep people moving. At the very least, an additional person should step in to help in such a case. Over 30 minutes of waiting in a drive through is way to long!!!! I was a pharmacy store manager for years and 7 years of regional staff position, so, I know what can and can't be achieved.

The staff, especially the pharmacy staff is the most rude, hateful AND dishonest group of people I have ever encountered. Not helpful, ignore you standing at the counter and when you do finally get waited on I had my change thrown down on the counter instead of being handed to me or waited until I had a free hand. If that wasn't enough, I waited at the front of store to buy some Tylenol. A sales person walked over to the photo dept, checked a person out then left right after. She clearly saw me walking over to her. Then after I got there the regular cashier was back but called for someone to come to photo instead of saying, I can check you out right here. It was a complete disaster. It's like no one really wanted to help me out or care how long I stood waitng for service!

The pharmacy tech Lynete was the ABSOLUTE rudest person that was ever helped me. I guess they just get rid of your perception if you dont have a profile. Our vet sent pain meds for our terminally ill dog to this walgreens in Elizabethton 48 hours before we went to pick them up. Was told she doesn't have a profile and they don't have her perception. I will never do business with walgreens as a whole again.

I would like to share my experience. I arrived at the drive-thru window to pick up a few prescriptions. Stephanie went above and beyond for me. She was VERY helpful and even saved me money with an Rx savings card. My Rx had increased since last year but she offered her assistance to help me save money immediately. Excellent job Stephanie.

All I can say is the people they have running the FedEx portion of the store, could use so much more training!!! I had used their service last month for the exact say thing I needed done today and they proclaimed it wasn't possible to do that... When it was done last month!

Family member got home, opened stapled bag in front of me, opened the rx and it was short. Never before has this happened to me personally, and of course being in the health care field myself, I rarely trust allogations like this. If I had not seen it myself, I would be skepticle, but this pharmacy has been nothing but problems. They never have rx ready when they send alert. Wait times are sometimes an hour long, just to wait in the line. They never have a prescription that my 6 year old has to have daily. The rx started off on the 5th of the month and the last month filled, the date had passed the 20th. A daily rx, Over 15 days behind schedule! But nothing tops shorting peoples' medication. Such an easy crime to commit since it is never taken seriously. I am only rating here to let others know, MAKE THEM COUNT YOUR RX OUT IN FRONT OF YOU EVERY SINGLE TIME! I Know this seems timely, on top of the hour wait, but it is the only way to keep THEM FROM STEALING. REGARDLESS OF THE FACT THAT THEY ARE RECORDED AT ALL TIMES, THEY WILL NOT DO ANYTHING FOR YOU ONCE YOU HAVE LEFT WITH THAT RX. DUE TO THE CONSTANT RECORDING, MY FAMILY MEMBER PLANS ON FILING A POLICE REPORT AS WELL AS REPORTING THE PHARMACIST TO THE BOARD. COORPORATE HAS BEEN REPORTED TOO, HOWEVER, DUE TO PAST ISSUES BEING REPORTED, I DO NOT SEE THAT ROUTE BEING HELPFUL. I ONLY WANT PEOPLE TO BE AWARE OF THE SITUATION GOING ON IN OUR COMMUNITY WITH THIS PHARMACY. NO ONE SHOULD HAVE TO BE STOLEN FROM BY THEIR PHARMACY AND THEN BE SHAMED FOR IT AFTERWARDS. IF ITS HAPPENED TO ONE PERSON IT HAS HAPPENED TO MORE! DO NOT RISK IT. MAKE THEM COUNT IT TO YOU!

Sun August 8, 2021 Worst service ever. Used to be a great pharmacy but now they are rude, sarcastic, stupid.... That's on their good days. My 98 yr old Mom had just been released from the hospital after survivng sepsis and we stopped to pickup her meds on the way home. We sat in line at the drive up window for 40+ mins. The kid pulled some of her prescriptions but not all, didn't know how to use the computer, then told us we had to come inside as the pharmacist wouldn't come to the window to help us. So I went inside, then the pharamcist wouldn't come to the counter to help and they told me I had to get in line, AGAIN. I about flipped. I told them Mom was in the car and I've already waited. They made be stand in line another 35 mins, and they still didn't get their respective act together. I told them I wouldn't step aside, to get the meds bagged then I'll leave. Complete total unprofessional assine jerks. I used Walgreens for 20+years but won't go back ever for any reason, EVER. We switched over right after our Aug 2021 visit to Roan Mountain Pharmacy and we have had nothing but great, friendly and timely service!

The store is busy at times but not bad. it is a ridiculous 30-45 minute wait in the drive thru lanes. It is NOT a, fuss about no early refills and high prices, lane! If you have 200 questions for the pharmacy about what will help with your nasty rash, go in or call. There are people unable to go in, sitting there in hot cars with no AC that would like to get through the drive thru. Clean handicap accessible bathrooms. Services include vaccine shots and Covid testing. Clean store and dust free stock. Handicap parking and accessibility. Food, snacks and even make up products are never expected. Service dog friendly. Large parking lot.

They never have things done when said. I have been sitting outside for over 20 mins and the I went through drive thru and they said it would be 15 minutes. So I set and waited in the parking lot and it’s not been busy at all. So after 20 minutes giving them an extra 5 minutes I go get in line. One car in-front of me, I sat 12 minutes. I get to the window and she says they have been slammed and haven’t gotten to it yet. Straight lied to my face. They have three or four workers so they were not understaff.

5 cars ahead of me in drive thru. Go in and there are 9 people waiting. Neither line is moving. I was going to say hire more help and open another lane, another register but no one wants to work now days. Maybe I'll one star our society as well as the Elizabethton Walgreens.