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Walgreens

  1. Fountain Hills
  2. Fountain Hills Pharmacy
  3. Fountain Hills Atm

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Walgreens

Description

Walgreen Co. is the leading U.S. drugstore chain. We want to be the nation's most convenient healthcare provider across our 7,500+ stores. Make sure to download our award winning mobile app and refill prescriptions by scan in under 20 seconds.



"Refill your prescriptions, shop health and beauty products, print photos and more at Walgreens.Pharmacy Hours:"
Address: 16749 E Shea Blvd, Fountain Hills 85268
Phone: (480) 837-5889
State: AZ
City: Fountain Hills
Street Number: 16749 E Shea Blvd
Zip Code: 85268
categories: convenience store, pharmacy / drugstore


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Reviews
I’m done with this store. The manager should be fired. Every time I order a prescription there is some sort of issue. Like today the prescription was called in from a doctor and two hours later when I went there, the pharmacist said that I should come back in one more hour. I came back in an hour and a half and talked to another pharmacist who informed me that the medicine was not available. It is almost mandatory that when a prescription is called in the Mission Objective of every pharmacist is to say come back in an hour. But this time the person never even checked to see if the medicine was in stock the first time. I will go on record and say that Walgreens Senior Management needs to investigate the incompetency of the people running this store.
One of the worst customer service experiences I have ever had; and I never even stepped foot in the store... I've never been to this store as I live in an entirely different state; as you can imagine, I was pretty confused when I received an E-receipt from store 6060 in Arizona. My concern was that somebody may have gotten ahold of my credit card number and was using it. I just wanted to verify that hadn't happened. During my phone call, 3 employees, and 5 "I'm gunna put you on hold periods" I had determined that everyone of those employees is useless or at best need a TON of training I don't typically speak poorly of people. Sebastian was literally useless, would not even type the receipt number into the Point of Sales system because "I don't know how." After being placed on hold a few times because they were "busy", I had the pleasure of speaking briefly with Spencer who was more interested in placing me on hold than helping with the problem. Eventually Store Manager Cameron L... picked up my call on hold. He told me he didn't know who I was and would have to come into the store with ID before he would look into the issue. I explained that I live in an entirely different state, and just wanted to make sure my CC hadn't been used for the purchase. He was unwilling to provide assistance in assuring my card hadn't been stolen, would not run the receipt so I could verify the last 4 digits not the whole card number. He gave me a customer service number... Fortunately the agent there was far more HELPFUL, PLEASANT, and USEFUL. Walgreens, do yourself a favor and retrain those employees before you lose more customers. A 2.9 on Google reviews... There's more 1 star reviews than 5 star reviews. What's going on? C'mon, where's the district and regional managers? THERE'S NO EXCUSE... If you need help, please send me a message; customer service is crucial, as you know.
Ok hang on this is a long explanation for a 1 star rating. .....I admit it Iam venting over 20 days of trying to get my migraine medication from the Walgreens Pharmacy..Until I was very ill for days. They were always out of the shots Unbelievable they sold my meds to someone else and then said I picked them up. They could offer no payment record for it. After 5 times trying to pick up meds they didn't even have me in the pharmacy system at all. 2 New very young males were the untrained help, Very Rude. As well as the older male pharmacist. He was elderly and probably over worked. The lines were endless. To be fair they were giving covid shots also. With headaches, I was hoping to delay waiting I decided to call to confirm If my perscription was ready. I waited on line 45 min after which a young dude picked up and said we are too busy, he immediately hung up! Yikes. I moved on To CVS. The pharmacist said Walgreens doesnt have you or your doctors perscription in their system you'll need to call your doctor and get a new perscription. Fustrated. Thank goodness for for an CVS Pharmacist who advised me how to proceed and he noted it all on my account during the fiasco. For my Doctor's verification for the new perscription. I would never been able to verify the ordeal. I'm a new fan of CVS. Update on the pharmacy after calling my insurance to explain my circumstances to get the current perscription. A fraud agent from my insurance called Walgreens and the older pharmacist would not speak to him. He hung up. The agent said walgreens would be investigated. That was a common pandemic complaint as some pharmacies are selling prescriptions twice. With insurance each shot for migraines were $377.00 per month, without $1,200. I had a coupon for free from my doctor which covered it for 18 months.
The pharmacist Sheetal Patel is always cranky with an attitude so beware of her. If you catch her one a good day, she’s talking to you with a B-face. And if you catch her on a bad day...well, good luck getting her to talk to you at all lol On a side note, there’s plenty of pharmacies in the immediate area CVS, Fry’s, Basha’s, Safeway so by all means, send your prescriptions to those other places so that this specific Walgreens don’t get your $ in order to meet their sales quota’s. Update: I had submitted an official complaint to Walgreens and they basically responded back that they had discussed my complaint with the Pharmacist. Not sure if that’s happened or will ever happen but apparently this is the only way consumers can get a little attention from corporate on their stores.
Drove 20 minutes to get two passport photos. Had to work to get someone's attention at the photo counter. She asked me to "come back later" as the guy in back was unloading a truck, and she was on the phone. Customers can be such an inconvenience. We will come back later. NEVER!!!
I've been really sick and needed meds several days in a row. They are quick, friendly and helpful at this location, which is extra appreciated when you're sick. Thank you!
Consistently, this is the most unprofessional pharmacy that I have done business with over the last several years. Subscriptions are never ready even hours after called in by my doctor and told to rush. Frequently, they miss a second subscription all together when called in with another med. I watched and heard the Doc do it yet Walgreens lied that all the meds were in the bag., when they were not. When you are really sick and in pain. this terrible customer service is unacceptable. I will no longer buy anything at Walgreens.
Let me start by saying, I am one of the most lax /laid back people you will EVER meet However, I have to say, most Walgreens stores employ RUDE employees, but the Fountain Hills and Dobson and Southern locations are the WORST!!! And Corporate Walgreens is no better....in fact much worse, as it's their job to improve their dismal customer service and instead do nothing ! Judging by several of the other reviews on this location, my opinion is pretty accurate.
Pharmacy customer service is so bad. Shatal is absolutely horrible to people. If you have to use a pharmacy on a regular basis like we do, I would strongly suggest finding a place a little nicer to their customers. From now on we will be going else where.
Pharmacy staff is awful except for one or two exceptions. Out of the last 4 prescriptions I had filled there, the pharmacy did not fill 2 of them, and one of the two they failed to fill TWICE and could offer no explanation. The last two I requested be filled, they failed to fill one of them. Mistakes like this are not acceptable in a pharmacy, period!
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