Walgreens

Store was somewhat disorganized, as associates were sorting, packing and stocking Christmas goods. Only one associate was working the main check out as well as the photo section, so waits at both were evident. Lots of debris was in the parking lot and especially in the bushes, but the store was clean. Associate was friendly, efficient and seemed to know their job well. The store seemed well stocked, with prices and signage easy to read. There were shoppers waiting at the pharmacy, and overall the store seemed understaffed. Added 4/24/22 I've been faithfully using the Walgreens photo services regularly over the past few months. There is still only one associate working the front check out, and must walk over to the photo area for customer photo pick up, so waits are frequent at photo. As to the photo quality, it's good, but absolutely fast, usually within an hour if submitted on line. I've had a few difficulties with the photos received, but the associate was always ready to remedy the problem, usually without charge. Wonderful customer service in remedying the situation! Store was more organized than previously, with well stocked shelves. Walgreens just needs more motivated and well trained associates to provide better service. Added: July 5, 2022 Submitted some photos to Walgreens on Brambleton Ave, Roanoke, VA through the Internet about 8am. Amazingly, they were ready before 9am. I went to the photo desk to pick them up...and waited for over 10 minutes for a staff to appear. Recently, this Walgreens is severely understaffed, and the front register staff have to walk the front of the store to help someone with photos, leaving no one to handle store check outs. Customer lines can form at both the front register and photo desk, leaving the poor front associate to ineffectively handle both service needs. This was the case for my photo pick up, as several shoppers were waiting at the front register. Finally, a smiling Stacy appeared and handled my needs quickly and efficiently, but I don't know her position in the store hierarchy. Added Sat. July 16, 2022 When I arrived NO associate's were seen. I waited over 15 minutes at the photo desk, and saw no associates at the front register or photo desk. When one did arrive, no apology was offered. Walgreens number of stars goes down with each review! Sept. 26, 22 As usual, only one associate manning the front of the store, going back and forth between front check out and photo. In photo, I had two packs of pictures to pick up, but the associate could only locate one, and offered no remedy or explanation. I did not press the issue, and will return later. Halloween candy displays were up, as in photos. 1/20/23 Staffing still remains an issue here. There was excessive trash, cig butts and debris in the parking lot and bushes. See photos. 2/19/23 Parking lot and grounds never cleaned. Valentine candy 70% off, so good deal. See photos. 3/26/23 Same as it ever was! Dirty parking lot, understaffed, long waits at pharmacy.

Placed online order waited 1hour and 15 minutes. Should of been ready in 30 minutes. Waited outside for 20 minutes called store to see if it was ready, person told me it was just bagged up. Waited 20 more minutes for the text message and it never came through. Went in to find out that no one scanned it so it would send me a notification. My advice don't oder online,if you got the time go in and get it. Oh then I had to bring my online order out and load myself.

Some people are just pure evil and no amount of education will make them better.. After being prescribed antibiotics for my baby I went to the Franklin and Wonju St branch to pickup the medication, however they were closed so I was told instore that I could pick it up at Brambleton walgreens. Just to ensure that it was received I called the Brambleton walgreens and spoke with the Registered pharmacist on duty, she told me the prescription was not received which means the Doctor did not send it over before Wonju branch was closed. I called the Doctors office to find out what was happening because before i left the nurse confirmed that it was sent, On the call the nurse again confirmed the exact time it was accepted by Walgreens. I called back Brambleton walgreens with the Doctors Office on the line to speak with them, this time I spoke with Kerra the pharmacy technician who, even before speaking with the doctors office checked the child's account and saw the prescription. I went to the drive thru at Brambleton to pick up the medication and was met with the nastiest of attitude from both the pharmacist and technician. I asked if there are any side effects to look out for in the baby, and it was another nasty attitude from the pharmacist who had lied to me on the phone. I told her with that attitude I was not comfortable with them mixing medication for my child to ingest. I always follow my gut feeling, I left without taking the medication. These two people are doing the public a disservice.

I wish I could give this place a negative rating. The pharmacy employees are consistently rude, dismissive, and - I wouldn't level this accusation lightly - pathological liars. They say they're going to call, they never do. They say they're going to text, they never do. They say they have a medicine in stock - they don't. They say that it will he ready on 2 hours, I come back in 3, and they say it will be another two hours. This is the worst drug store I've ever been to, bar none.

Would rate lower if I could. I sent in a request to have a prescription filled over a week ago, which said it would be ready three days after my request. Fast forward to today, almost two weeks later, the prescription is still “in progress” with no feedback on if it has even been ordered or not. I have called the store three separate times and each time I wait through the line of people ahead of me, I am met with 40 minutes of silence because nobody will pick up the phone. Either that or I get disconnected from the call entirely. All I want is communication and my prescriptions! and I am not getting either. Very unprofessional and horribly run. I have been loyal to Walgreens for years with no issues until the last few months, but not anymore. Luckily, I can go without my prescription for a while, but others cannot. Lives are being put in jeopardy over laziness and a lack of clarity. Maybe work through your precious lunches and overtime to get people’s needs met.

Absolutely horrendous service. My wife went by 6 hours before they were to close and they said the prescription would be ready later. She goes back 30 minutes before closing time and they say it will not be ready until the next day and there are 200 prescriptions to fill ahead of mine. Why didn't they tell us this earlier? Now I cannot take the medicine that was prescribed to me in the Emergency Department and I will have to suffer the night in pain. Last time I ever use Walgreens for anything!

I recently shopped at this Walgreens and was forced to wait in excess of 20 minutes at the register for a correction on a mispriced item. The level of indifference shown by both the cashier and manager was hard to believe. If management doesn't care, who does?

Pharmacy- have had to deal with lie after lie, continuous lies have been reported to my Dr and supposedly told to a manager after told to the manager nothing was done other than the manager looking into it briefly and agreeing with me. My doctor was not happy with what was being said especially when they said that he, my doctor said things which he said repeatedly, he did not. Switching my prescriptions to my at home option and with this last lie I actually have proof on the last bottle so I’m gonna look into who officially. I can report this to along with speaking with one of my lawyers. I will say I was happy at first great customer service, but the lies they’ve got to go.

Atrocious. Sat in the drive thru just now for over 20 minutes while being ignored by 4 people working inside. Finally got someone to answer the phone and then got a girl with a bad attitude to help me.

Day 2 of not having my medication because they won't answer the pharmacy phone. Taking my business elsewhere.