Reviews
Always short staffed, and the employee there tonight 7/7/23 was rude. As I walked to the register, he mumbled oh Jesus Christ, as if annoyed another customer to ring up. As far as the pharmacy, I gave it 3 tries since moving here 1.5 yrs ago. Had an issue every time so I now go to WMP. But this store needs friendlier, more helpful staff.
The pharmacy is the worst! They often try to over rule your doctor's orders and will refuse to fill certain prescription due to their own personal beliefs. They put you on hold for long periods of time and sometimes disconnect your call and the list goes on. I will say there is one worker there name Jake and he is wonderful! He goes above and beyond to answer your questions, assist you with finding a discount for your prescriptions. He's nice, patient, return calls, he's really cares about people. Unfortunately my encounters with other pharmacy staff members was not as pleasant, including the Pharmacist. I recommend going to the west milford pharmacy ALL of the staff members there are nice and very helpful..
Getting tired of this pharmacy. About to switch to WM pharmacy or rite aid. My scripts are never ready in a timely manner. Today they delayed my med bc it was out of stock. I called and they are NOT out of stock and now they tell me there is 31 scripts ahead of me. Well had you not falsely delayed my script, would there really be 31 scripts ahead of me? I ordered this at 8am this morning and it's now 130pm and it might not be done before they close? It's not a med I can just stop taking. So frustrated with this place. Someone needs to get a handle on this pharmacy.
Don't recommend doing business with their pharmacy if you can avoid it. For weeks, I had been trying to find some of my existing medications that are subject to national shortages. I called this pharmacy and asked in the plainest English possible if they had X drug in stock, and they replied in no uncertain terms that they had it in stock. I scramble to get scripts in to that pharmacy for that drug as soon as I could. Once I got the electronic receipt that my doctor has forwarded the script I immediately called to have them start filling the script only to be put on hold for 15 minutes until the call was just transferred to some dead line that rings indefinitely. When I hang up and make my third call for the day to this pharmacy, I'm then told they don't have it, never had it and they have no idea why I was told they did when I called earlier. This is New Jersey; throw a rock and you'll probably hit a pharmacy. I don't see any good reason a rational person would give this clown show their business.
Always have a hard time getting prescriptions filled. It’s like they decide what’s really needed without any reason. I’ve waited days for my prescription with no explanation except we’re working on it. ????
If I could give them 0 stars, I would! This is the most poorly run pharmacy I have ever seen. They regularly just outright lie to me, saying that my prescription is ready for pickup when it isn't or saying that they tried and failed multiple times to reach my doctor when he responded to them a week ago. I don't know if they're just dopes or if they're dipping into their own supply, but I am switching pharmacies.
This Wallgreens takes care of a lot of people. It is once again cold and flu season. I can’t thank Jake and the pharmacist enough. Even though they were super swamped they took time to answer all of my questions and double check information about my sons medication. You guys are the BEST! Thank you for ALL you do for our community each and everyday .
Pharmacy staff is rude towards customers picking up prescriptions as I’ve witnessed on multiple occasions. Several people have the same issue: they receive a text that their prescription is ready for pick up. They arrive and the staff states it’s not ready and there will be a lengthy wait time. I needed my prescription immediately as I was in pain. The staff stated they did not receive anything which was completely untrue when I spoke to my doctor. Please avoid if you need your prescriptions in a timely manner or at all.
I made an appointment for my COVID booster here for yesterday 11/1. Showed up on time, with my 3 & 1 year old tagging along. Kyle, who checked me in, was awesome & I honestly feel badly for him - he was sweet with my toddler and seemed to share my frustration at the situation in a professional manner. I ended up waiting over an hour because the pharmacists were in a meeting. Why schedule appointments when the pharmacists aren’t available? When they finally emerged from their meeting they didn’t seem to be bothered that the pharmacy area was filled with people who had appointments for shots & were now waiting. I was frustrated, as were the others, and my kids were struggling mightily. Needless to say, I won’t be returning.
ABSOLUTELY EMBARRASSING TO WALGREENS REPUTATION! WORST PHARMACY EVER.... how hard is it to fill a prescription on time??? It should NOT take ALL DAY to fill a steroid script. This is the final straw.... I'll be switching to CVS asap!
