I want to express my utmost dissatisfaction with the level of service I have received while attempting to set up a trust account. To put it plainly, this has been the worst customer experience I have ever encountered. Over the course of two phone calls and three office visits, I have encountered various issues, and I must admit that I am deeply frustrated with the lack of help and support provided. Each visit has resulted in total dissatisfaction, and I feel like my concerns have been dismissed without any resolution. During my attempts to set up the trust account, I have encountered the following problems: Lack of Knowledgeable Assistance: On all one occasion, the representatives I spoke with seemed uninformed about trust accounts and unable to provide me with the guidance I needed. This left me feeling lost and unsure of the process. Inefficiency: The time I spent at your Hunt Hwy office in San Tan Valley seemed to be in vain, as no progress was made toward setting up the trust account. This inefficiency has caused undue stress and inconvenience. Communication Breakdown: I have had to experience a severe lack of communication between the different representatives I've interacted with. It's disheartening to have to repeat my concerns each time I visit your office. As a hopeful customer, I expected a much higher level of service from Wells Fargo. Setting up a trust account is a critical financial matter, and I anticipated receiving adequate support throughout the process. Regrettably, my experience has been nothing short of frustrating and disappointing.
I’m extremely disappointed that this location is closing the drive up teller. I was told it’s because they don’t have enough demand for drive up services, but I often see people waiting in one or both of the two lanes. The closure of drive up services makes it so much more difficult for anyone running errands with kids or elderly in the car. Especially with the heat of the summer approaching, this closure makes no sense. Maybe they will realize when the indoor lines are longer than people are willing to wait, and they lose customers.
Don’t waste your time and go to the branch on Power road. This branch won’t take your deposit if you have over 25 checks even though I thought this was a bank and it was their job..? They require a scan later, however I’ve had a bad experience with this at the San Tan Valley location. They had messed up an amount on a check and it was a mess to get it figured out, so I prefer to have all my checks scanned while I’m there. I’ve been a loyal business customer for years and this ‘policy’ just came out of nowhere. Very dissatisfied.
Don’t ask me why they have such a low rating every time I have been in whether they were crowded or not the service has been perfect they were accurate courteous and professional if you are looking to have a problem with someone I’m sure you will find it but all I have ever found at this branch was hard working employees with good customer service skills great job everyone
Incredibly kind service. Came here for my foreign currency order and the teller Cecelia was amazing. Great app recommendations and quick service!
If I could give a 0 rating at the moment, I would. Wells Fargo locked us out of our account. We can NOT access our funds at all. When we call online banking, they tell us to bring in a photo ID to a banker. The banking hours are limited, however, my husband went during the small time frame that he could. This branch told us that the banker is out sick AND is booked out until after Thanksgiving. They are pretty much telling us that we have no access to our money until after Thanksgiving!!! When we called Wells Fargo Banking Online back, to tell them asking for help, they hung up on us. We run a small business. My business can't be put on hold until after Thanksgiving. I am not impressed with the customer service that they provide. We want our money, so we can find a new bank to work with. I go to USAA for my personal banking. Unfortunately, they don't handle small business. However, I think Wells Fagro should go learn customer service from USAA. I have never experienced anything like this before.
In the branch right now and they are incredibly incompetent. We have POA for my mother-in-law. Need to be added to her account in order to have the payments to the long-term care facility automatically withdrawn. Been sitting here for approximately 90 minutes. They are so focused on appointments they are not able to service walkins in between or commiunicate with customers??? This is ridiculous and we will be closing the account and transferring to a different bank that is more accommodating. I wonder how these places can operate with such poor service to their customers, once this nightmare is over.
I was going to rate lower, but the Staff here are friendly. Each time we have been here, always friendly. However. My husband went in, to change his last name on our account. Super easy right? He had all his documentation. He was turned away because he didn't have an appointment. Then what is the purpose of offering a walk in branch when you cannot service your own account? I understand appointments for more complex transactions. But, he was legit trying to change his last name. It's not difficult. I just feel more companies want to make things more complicated then what they need to be. In the 15+ years of being a customer, Credit Card Interest, multiple car notes, and money spent, cannot receive service. Also, no where in the branch or online does it talk about or recommend an appointment for things that DO NOT need an appointment, especially for CURRENT paying customers. Please revisit this policy. It is quite unacceptable for something so little. It's little stuff like this, adding up over time that is making me consider moving to a new bank.
The worst bank I ever had. 14 years as a ? Wells Fargo SOAKS CORKS !!!+ CAP1 ALSO.
Glad I'm not a customer, I've been standing in the same spot for 25 minutes. 3 customers walked out during the wait. Not a hello upon entry, no sorry we will be right with you, no nothing. Sad
