I made an official complaint about a month ago about the service I received at this locationcomplaint # 06202307131832739. The manager submitted the complaint with wholly inaccurate information. She told me I would receive a call about this complaint. To this date I have not. I did receive however a spam email telling me that the banker was right and I was wrong. They did not address the lack of respect that I received at this branch on multiple occasionswhich was my chief complaint. I am accepting if I am wrong but back it up with facts and ensure that everyone is following this policy every time. This same banker did not follow proper procedure a month prior I go out of my way to visit the location on John Jones in Burleson because I am treated with respect each and every time I visit.
Worst Wells Fargo branch in America. Employees are rude and useless - can’t even do simple tasks. I will drive an hour out of the way to go to a different branch before I go to this one. They need to hire someone with some sense to run that circus.
My wife made a $4902 payment on a business LOC account to bring account balance to zero. The teller applied the balance to a credit card that had a zero balance. That CC now has a negative balance of -4902 this happened on 4/1. It is now 4/8. Dianna Herrera the branch manager has been entirely ineffective in resolving this issue to date. Leading me to believe she is at least as incompetent as the teller that she is responsible for. I would not trust Wells Fargo Crowley branch with a football bat much less my money.
We recently moved here. I really loved how comfortable I felt at our old branch. I was apprehensive having to go to this branch. Although I’ve only been able to use the drive thru, the ladies made me feel comfortable. They were fast, courteous and friendly. VERY nice experience.
Tried calling to get a problem fixed about my card not processing online payment ,at the time I had 78$in the account and needed to pay a 40$wifi bill, it wouldn’t process me and my husbands card so I transferred the 40$to my sister and was just going to use her card and call the bank when I wake up , I get up and pay the bill and give the bank a call and see why this was happening .and she kept saying there was no money I only have 30$ now , I tried to explain her that I tried to pay it before I transferred money to my sister ,so I know there was money and since i did I transfer it to her, if I tried now it won’t work , obviously.she made me feel stupid and lower class that I’m the only one that has money problems , when all I needed to know is why it didn’t go through when I had 78$ in the account. She kept repeating “if I didn’t transfer money I would have it” but yet again she’s not listening to the fact that was AFTER I tried to pay it . But why wouldn’t it process before that? It was Carolann
Crowley, TX - if there’s 5 people in line maybe you should have someone else helping out. 10 min in line and the line didn’t even move. Don’t go there until you have forever to wait on service.
Yolanda is the WORST bank teller I have ever come across. 20 minutes for a money order, and called me after I left saying she forgot to he give me my ID and debit card.....
Been with wells Fargo for 12 years last straw closing my account next week
Very nice brach to do banking, tried a couple around not as good as this branch is, courtesy is what matter in this business. Thanks!!
Very long wait today in drive thru. Dead kitten laying in the commercial lane.
