facebooktwitterpinterest
mobil menu

Wells Fargo

  1. Silver Spring
  2. Rossmoor Bank

Reviews, get directions and information for Wells Fargo

Wells Fargo
Address: 3852 International Dr, Silver Spring 20906
Phone: +13014386985
State: MD
City: Silver Spring
Street Number: 3852 International Dr
Zip Code: 20906
categories: automated teller machine (atm), bank



related searches: Wells fargo silver spring phone number, Wells fargo silver spring number, Wells fargo silver spring appointment, Wells fargo silver spring address, Wells fargo silver spring contact number, Wells fargo silver spring hours, Wells fargo near me, Wells fargo BALTIMORE maryland
Similar places near
Bank of America Bank of America 272 meter
Bank of America Bank of America 2404 miles
U.S. Bank U.S. Bank 2404 miles
Reviews
I’ve been a long time customer and not a person that typically writes reviews but the experience I had today was beyond terrible. I was waiting for about 35-40 minutes and spoke with 2 women that said they were waiting for a while before I even got there that eventually gave up and left. The employees said we had to wait for the banker to get off her lunch break, mind you it is 3pm and she said she can’t even remember when she began. After I seen she came inside, I asked her if it is possible for her to help me and my mom and her attitude was worse than disgusting. Her name is Rosa or Rosie I seen it from far but she was trying to cover it. She said she still has 30 minutes left which just is definitely not true and was unnecessarily rude, said I can’t help you and I have other appointments even though nobody was in the branch and I told her we just wanted to access the deposit box and wouldn’t take longer than 5 minutes and she was grabbing files saying she has things to do then walked away in the middle of me speaking to where the other associates were which makes absolutely no sense if you were truly on your break. I’ve never encountered such rude blatant behavior in my face, this is beyond ridiculous. In the case someone is on break, there should be someone else in their place but just nobody in the branch able to help customers is ridiculous.
The customer service is very weak in this location. I had an appointment they kept me waiting for almost one and half hour. The lady who is responsible for opening the box is totally unprofessional.
Unprofessional sums this place up properly. Having only one banker to manage all appointments is beyond disgusting, considering each appointment takes a least an hour or more. I made an appointment and I had to wait for hours to get through. If I had walked in I would totally understand having to wait behind others but this is not the case. How can you have a busy location like this with one person doing everything? I'm done with this place.
I don’t like this bank anymore. I have business account with this bank for almost 10 years. When I come to the bank to wire or some relative situation, they are not helpful at all.
The notary told me that I had to bring witnesses before she could notarize my document. The bank was fully-staffed and not busy, so I asked her, "you can't just get two people here?" She replied "no" and walked away. It's customary for notaries, not customers, to get witnesses. The notary at this branch is not only rude but too lazy to perform a service that's so easy that it's free to the public. I need a witness? Witness this one-star review going up.
I normally don’t do reviews but felt I really needed to share my experience about the horrible customer service at this location. I made an appointment to open a business account the day before via Wells Fargo phone support. They took down all of my contact info and set the appointment. The very next morning I get a call from the rep who’s going to be helping me, I believe her name is Rachel. She lets me know that I’ll be meeting with her and wanted me to email her some information before I came in. She said she would email me the documents needed. I said ok and we both hung up. I arrived at the branch for my appointment and told her I never received the email. She insisted she sent it and I shared that I understand but I never received it. She proceeded to show me the email address she sent it to and, of course, it was incorrect by a few letters. I told her the Wells Fargo phone rep must have taken my information down incorrectly because that is not my email address. We then went into conversation about what I was there for, to open a business account. I had all of the documentation needed to open an account, this wasn’t my first time opening a business account with a bank. She looks at the documents and doesn’t even initially realize that I had provided her my EIN number documents and asks where it is. I said it’s right in your hands. She says “Oh”. After reviewing my documents she says she can’t open my business account under the address I requested. My business address had recently changed and it was being updated in the Maryland Business Express website and had documentation to show to prove it. She blankly says we can not open your business account here with the new address. I was shocked. She then asks me if I wanted to set another appointment to open my account. I said no. I’ll just go to another bank that wants my business. It’s like they purposely didn’t want me to open an account. And their service and level of understanding seemed lacking. I wanted to give Wells Fargo a chance but this experience made me never want to use them for any banking.
I’m not sure why this location has a 3 star rating. This branch is located between my work place and home and always use that. Anyways, the CSAs are always nice to me and others I see in front of me. Very polite, courteous and accommodating.
A few days of ago this would have a been a 1 star rating and review like many others but the branch was redeemed by the white glove customer service provided by Mr. Narrand apologies if I misspell the name. I had an misfortune of a destroyed check that was needed for my EMD. I went to the bank on a Friday waited 2 hours and finally got seen by a banker. She was helpful at the time and assured me the transaction would be completed in a timely fashion on the next business day. Unfortunately, that did not happen and I did not have the luxury of waiting for her return to work. When I presented this problem to Mr. Narrand he did everything possible to rectify the situation and ensure I would receive the funds I needed. Without his steadfast support and willingness to get the job done, I would be in a dire situation. Thank you, Mr. Narrand for your help and courteousness during an already stressful situation. I truly appreciated the level of customer support you provided.
I am long time customer Wellsefarego bank silver spring MD downtown but customer service is not good
Customer service is sorry at this location. We had an appointment and arrived 18 minutes late, the first thing we heard from them is that we were late and they might not be able to help us, they asked us to have a sit. A few minutes later “Rossy” approaches us to say “how can I Help you, you are late to your appointment” she denied services stating that she had to leave. Unfortunately we had a last minute inspection and couldn’t make the appointment on time, well guess what, we left the branch without being helped. We are long time customers of Wells Fargo, even our business accounts are with this bank, so this is totally unacceptable. Left a message to the branch Manager to see if someone can help, waiting for a call back. I will make sure to stay away from this branch!!!!
Comment on this place

Wells Fargo map

to add Wells Fargo map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.0031 Loaded in seconds