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Wendy's

  1. Jenison
  2. Jenison Restaurant

Reviews, get directions and information for Wendy's

Wendy's
"Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back."
Address: 2215 Port Sheldon St, Jenison, Michigan 49428
Phone: (616) 662-3394
State: MI
City: Jenison
Street Number: 2215 Port Sheldon St
Zip Code: 49428
categories: fast food restaurant



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Reviews
The staff here are great- friendly and efficient. Food is consistently good here also - served fresh and hot.Food: 5/5
They knew nothing about how to get 1 cent cheeseburger special or any other on line specials. Had to stand and wait 8 minutes for our food at 2:30pm. Only 1 other customer in store. All there was in soda machine was dr pepper, rest was empty. Employees were laughing and talking so loud you could hear them all over the dining room. Needless to say, we will not return. Pamela Hammond
Always check your salads before leaving the drive thru. This location is notorious for selling salads with rotton lettuce.Food: 2/5
Terrible location. Extremely rude workers ESPECIALLY Ed. They over charged me, and gave me the wrong receipt. After the register window, which absolutely nothing was said to me she just took my card without telling me my total, etc. and afterward shut the window in my face. I questioned my total at the next window after looking at what I was charged on my bank app which was over the amount I should’ve been charged, and I was told “receipts in the bag have a nice day” and the window was shut in my face. Brought my receipt back in and voiced my concerns I was told “prove it” and when I politely asked why he was being rude, he said “I am just matching your energy.” Very unprofessional. Do not go here, especially with the people working at the location now. Ed needs to be fired for the sake of customers and his coworkers.
Honest Review: Lets start with the Fries, nice and crispy golden with good flavor maybe a pinch less salt but it was great. Beverage was great fresh not watery like most places. And now for the main item the BURGER i got the BACONATORR, Taste was delicious you taste everything in every bite you take will highly recommend this to anyone, Baconator combo SM only $10 cant beat that for a good lunch.
They’re all always in a rush to get you out, doing so they ALWAYS miss items and I always have to end up going back to get my items. I’m done with this location. Please train employees to full fill correct orders and not rushing the customers out. Need better service at this location lacks it a lot and I see it.
Waited in line for 37 min in drive thru. The 12 fries i got in the little carton Were cold and soggy. The burger was cold to the touch like it just came out of the refrigerator. Really don’t know why it took so long but we timed several vehicles from the time they pull up to the order window to an actually place the order was anywhere between three and six minutes. I don’t know if they were shorthanded but I see other reviews in here that are not good either so I’m assuming it’s management problems. Hopefully they can get it figured out because this is definitely not good fast food like they advertise
First time visit. Only had a drink but service was quick and super friendly...Food: 4/5
Very disappointed in this location. We ordered 2 orders of the biggie bag. First both sandwiches buns were harder to chew than the bacon on them. The fries old and stale. The nuggets had 2 spicy and 2 regular in one bag. What is going on here? Corporate needs to get involved.
My husband went used the drive thru window, ordered 2 Dave's Singles, paid $23.30. When he seen the 2 glasses of popcoke or pepsi, had mostly all ice he asked the guy at the window to dump it out & put less ice in them. The guy told him he needed to pay first, my husband did. The guy, the had the gull to tell him you, paid for it, there is NO Refund on food! My husband told him to take the first glass back & the guy refused pushing back at him that if fell to the ground. The guy at the window then proceeded to throw the next glass of pop as my husband driver's door. My husband went inside & asked to speak with the manager, it was the same person at the driver thru window. He again was told NO Refund on food! My husband, then said all he wanted was the 2 pops with less icethere was hardly any pop, all ice or his money back on them, he was willing to pay more for the 2 burgers and 2 fries, but the Manager refused again. Needless to say, the bag of food got shoved around and it ended up out of the bag and on the counter. The so-called Manager refused a Refund or to make things RIGHT. We Lost our $23.30 and Wendy's Customer Complaint, said they will forward the situation to that franchise and has requested a refund. Doubt we will get our money back as told. Where is Customer Service and making things right! Instead we are told that's how it is. We will not be going back to this Wendy's!
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