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Wesley Health Centers Bell Gardens

  1. Bell Gardens
  2. Bell Gardens Health
  3. Bell Gardens Doctor

Reviews, get directions and information for Wesley Health Centers Bell Gardens

Wesley Health Centers Bell Gardens

About

Also known as JWCH Institute, Wesley Health Centers providing quality health care regardless of inability to pay for health coverage.

Description

Also known as JWCH Institute, Wesley Health Centers providing quality health care regardless of inability to pay for health coverage.

Address: 6912 Ajax Ave, Bell Gardens 90201
Phone: (562) 867-7999
Parking: Street
State: CA
City: Bell Gardens
Street Number: 6912 Ajax Ave
Zip Code: 90201
categories: nutritionist, medical center, family doctor


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00
Saturday: 08:00 - 12:00

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Reviews
I asked for medical records lab work it's on site. They had me fill out a request form and wait 15 days to be allowed to pick them up. They madya copy of my driver's license. When I asked for it back, They acted as tho they had no idea where they put it. I pointed it out laying on top of the open file cabinet drawer they on top of the copy they made. Glad I was alert and paying attention. They were not .... No stars.
I'm changing my mind about this clinic.I had given it 5 stars but now I take it away because yesterday 02/01/2023 I went to the clinic and they were very credible and they did not want to see my son for his vaccinations, they told me that they could only see my son by appointment.
The nurses were very kind and even offered to fit me in for an appointment on short notice because I needed a test for work. So far my experience has been an extremely positive one. Yes, there are longer wait times perhaps, but nothing unexpected. I have gotten through to the appointment center in less than 10 minutes every time I've called.
Yesterday on 09/07/2021 I had an appointment at 1:30p.m. at JWCH. The first mistake was made on Friday when I spoke with Call center in regarding my confirmation of my appointment I was told my appointment was made for Bell Gardens location. I arrived at 1:27p.m. in Bell Gardens and to begin with the staff doesn't have no customer service. They made me wait 10-15mins outside to get screen for Covid-19 symptoms they don't even acknowledge me at all. It seem like I was checked in late when I wasn't the front desk Medical Assistant confirmed my birthday and made me sit down to wait to be called so I waited, I know it gets busy I'm a Medical Assistant as well and work in a clinic and I know how it works and how sometimes patients can be very inpatient. So that's why I waited an hour after that I was noticing I wasn't being called not even by the MA to be vital so therefore I went to the Front desk to ask an update regarding my appointment. One of the Front desk MA informs me my appointment was made for Lynwood location instead of Bell Gardens. I informed the MA why was I waiting for an hour for nothing when they should've informed me from the beginning. It shouldn't take one hour to figure out if my appointment is at a different location. I know the person that checked me in knew from the beginning because I have 10 years working in this field and I know whenever theirs an appt made it states the location as well. This is unacceptable at all of course I'm upset, I'm pregnant anxious to know the lab results of my baby and mines. I missed work due to this and wasn't able to receive a doctor's note because I was not seen after all. I wasted my time to go back and forth with these two clinics not only did I wasted my time but my gas. I would very appreciate it if they're was a disciplinary action because no one should go through this again. I would very highly appreciate if I can please get a response I will continue to follow with this complaint.
I’ve been going to this office for 6 months and they are super nice but they take forever to take care of their patients. I had an appointment at 7:30am and they didn’t take me in till 8:40 am, I kept asking them how long it would take to call me in and they kept saying “we don’t know” very unprofessional
Okay I'ma start with this, I wish I could give 0 stars ngl. The people are very rude,and they're not helpful. The people in this clinic were rude to my mom and they REALLY, REALLY have Bad service. They always call to get in time and yet they always take SO LONG!!!
My issues...the people at the desk and nurses don't listen and are always passing the buck with issues, nurse practitioner are dismissive, condescending and seem to can't wait for a patient to be gone without checking on refill issues or patient concerns. Plus, for covid the office is empty but they act like they have a full waiting room.Yet, they can't take time to inquire on the patient's reason for visit or concerns. I wrote a complaint but JWCH didn't address me within 24 hours like it says on their website and forget using their phone system. Also, your patient portal says I needed a key to use your system...where is my key? I was never offered one. They don't care about the patient. They only care about themselves. Be warned.
Worse clinic ever please do not go they are very unprofessional. My mother has cancer and needed a referral for a specialist we kept asking for it and didnt get it, my mother ended up at the hospital due to an infection because of there negligence.
Yes. The waiting is a drag. But what do you expect when there are three doctor and God Knows how many patients per day. Dr. Alexander is a great doctor really make you feel comfortable. Make sure all your errands are done before you go there because the wait is long.
It was my first time going to this clinic and everything went great. I was a little bit worried because of the bad reviews but my insurance assigned me here and my check-in appointment went quickly and smoothly. The Wesley Health Centers in general does have something that could be improved on in their appointment system- that I will agree with. It takes long setting up an appointment by phone. However, at this specific center the nurses I talked with were kind and answered all the questions I had. I had no problems.
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