West Elm

I never thought I'd like this place until I walked in and fell in love. The quality and value are unbeatable. I've shopped around quite a bit and this became my go to place when needing furniture or accessories for the home. Quick delay very for in stock items.

Destini, Alberto & Idalys provided exceptional customer service. Their patience, understanding and problem solving skills were truly refreshing. West Elm should be proud of having these individuals represent the face of their company, and should consider promoting them. Thank you guys!!!

What a beautiful store in a great location. I was looking for a new sofa. Lilly was very nice and helped me with choices of colors, fabrics and other design options.

I was warmly greeted by a sales associate, She was extremely professional and excruciatingly patient as she clarify details of the piece of furniture I was interested in. Over a year later I had to cancel my order in a fierce battle, in which I discovered the piece of furniture I was intending to buy was not made in Texas but in Romania...... Difficult to believe anything they say. DO NOT BUY HERE ! unless you can take with you the pieces you are attempting to purchase.... !

Ignored by all 5 staff in store this Sunday morning and overheard one sharing with another that she’d been testing positive to Covid all weekend, so was just going to do a few things and head home. One of those few things still wasn’t greeting us which was actually fine because ew. It’s a small showroom, as expected. It’s not hard to greet the only two people in the store and then carry on with your Covid convos.

My husband and I just had the most pleasant experience at this location, all thanks to Cynthia and Corina’s help and thorough guidance. They were so kind and patient with us to ensure we were sure about the couch we ultimately decided on. We never felt pressured to make our purchase right then and there; in fact, Cynthia encouraged us to take the time we needed to make sure we were happy with our decision. It is the kind of customer service that is often under appreciated, so thank you again for a wonderful experience!

Very disappointing experience at this location. I went in with my fiancé to hopefully start a registry for our wedding and despite being the only customer in the store, we were completely ignored by the sales person. We did not get a hello upon entering the store, a thank you for coming upon exiting, or any acknowledgement as we walked the entire store on our own. We don’t think we will be using West Elm unfortunately anymore for our wedding registry.

First off, why is it so difficult to leave reviews? They are buried on Google for a reason. This company makes way too money to have such horrible customer service. I just wanted to buy a dresser. The order kept getting canceled due to the auto-population of addresses on their site. It lists my apartment number twice so their system canceled my order twice. I finally asked for a refund since the agents seemed to be incapable of correcting the issue. They must have archaic systems from the 90s. I had been avoiding this company for over a decade because I could tell that they were no better than IKEA. Now I know I was right. At least IKEA has better customer service.

The operations manager at this store, Corina, went so far above and beyond to help us get a mirror we ordered into our car. Helping us take the box apart and getting it into the car after the box dimensions online proved incorrect. We are so grateful for Corina’s assistance and knowledge! I genuinely don’t know what we would have done otherwise.

I walked in the place, was the only customer there, plenty of staff was available and not a single one acknowledged my existence the entire time I was there. Not a hello, or can we help you or thanks for coming... just a slight glance at entry. I walked through the entire store, circled some areas twice, sat on/tested furniture, felt textures searched for and pulled swatches on my own not all I came for, but still left feeling like I didn't gain less than I would've online. I won't waste my time in this location in the future. I did not feel welcomed.