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West Elm Mill Valley at Strawberry Village

  1. Mill Valley
  2. Mill Valley Furniture Store
  3. Valley Village Furniture Store

Reviews, get directions and information for West Elm Mill Valley at Strawberry Village

West Elm Mill Valley at Strawberry Village

About

Home Decor

Description

Company Overview
Based in Brooklyn, New York, WE combine global materials with natural and urban influences to create products that suit the demands of modern living. We strive to design clean, simple things that are a pleasure to live with. Many of our products are designed specifically for small spaces, and a growing number of the things we make are 100% green.
WE love hearing from our fans and only ask that you respect each other on our Facebook page. WE encourage you to post photos of your spaces, questions, suggestions, and advice. However, west elm does not endorse or take responsibility for the accuracy of information, opinions, claims, or advice shared on our page by west elm fans.
WE reserve the right to moderate posts and comments for any reason and to block you from posting on the page if your posts contain any of the following types of content:
• Obscenities, discriminatory or derogatory language, or other language not suitable for a public forum
• Advertisements, “spam” content, phishing content or references to other products, offers, or websites
• Any content or materials that you do not own, or for which you have not secured all necessary rights
• Email addresses, phone numbers, physical addresses, or other forms of contact information



"west elm lets you express your personal style at home. From mid-century furniture to organic bedding, shop high-quality and original designs for every room in your home."
Address: 800 Redwood Hwy, Mill Valley 94941
Phone: (415) 388-2950
Email: moc.cgsw@nalehpl
Parking: Lot
State: CA
City: Mill Valley
Street Number: 800 Redwood Hwy
Zip Code: 94941
categories: home decor, furniture store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 09:00 - 20:00

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Reviews
I won’t be back here. The staff is rude and very unhelpful… even though they’re in the customer service industry. Jimmy had the attitude of a teenage boy. I was unimpressed with his huffing and puffing. He asked me to pull around to the back so he could help me load the items into my car, I did it all while he stood there…
Ordered from Strawberry Village Store. On arrival, boxes damaged and opened; one stool with scratches. WElm eventually offered to either refund delivery charge or give small discount for damaged stool, but not both. I'll do business elsewhere.
The staff here are really nice, professional and knowledgeable. Things get bad when you deal with the post sale order! My complaint is solely about the order fulfillment process. I ordered a sofa in store as it was ‘in stock’, I then got an email to schedule my delivery and selected a time and date. I got help to remove the heavy old sofa, confirmed my time to be at home during the delivery slot and then waited….. and waited. No sofa. I eventually found out that the order had been cancelled due to quality issues and a new one would arrive in December !. I had to discover this myself by clicking around on the order tracking and spending time in multiple phone tree and with two agents. It would have just been a common courtesy to let me know you had to cancel my delivery. You effectively stood me up without any notice and left it to me to find out why…. I now have no old sofa, no new sofa and am not going to shop with you again. How can you confirm a delivery and then forget to tell a customer what is happening. It makes no sense. You have a very broken process somewhere and forgot about the customer. I just don’t want it to happen to anybody else.
HORRIBLE customer service. I ordered the mid century wood chair in the finish Pecan in store to be delivered at my home. When it arrived, the finish was not what I ordered. Hoping to resolve the issue, I went to the store to see if they would accept the one I received and swap it for their floor model. Both the floor manager and visual manager said they can’t sell any floor models because they have to maintain the color scheme and aesthetic. Clearly this means this store and brand are more concerned about the look of their store than making the customer happy. West Elm, where the customer comes last. I will be taking my business elsewhere.
Had a wonderful experience at this West Elm location. Background: the store had maybe 6 or so customers, but only 2 employees running the floor. You could see they were really juggling and trying to do their best for everyone and answer phones at the same time. Janice was phenomenal with getting me connected with a dresser they happened to have in stock at their off-site and helped place an order for me for a desk national shortage of desks because of Covid I guess. All in all, enjoyable experience. You do have to wait if they are busy, but good customer service for how spread thin they are.
Let me start with - I am not a complainer. I merely expected great service from what I perceived as a great brand. I'm sure the floor staff there are nice. But our service has been FAR from nice. We bought their Harmony couch over a month ago and ordered it to arrive in LA from SF. The lady said it would take 2 weeks, we were so happy. Somehow our address was entered incorrectly into their database we entered our address with their one of their staff so no idea how it was changed and after calling every second day everyday was too stressful they have confirmed our couch is still sitting in a warehouse in San Fransisco. There is nothing we can do and there every time I call it's the same. Apart from the time one girl lied and said it was on the way to a warehouse in LA. Not to mention the attitude I get on the phone when I'm doing my best to be nice an calm and asking why we paid for a couch it seems we will never get. I think our only option now is to cancel all together because they can't seem to find us after weeks of calling! Then we have to find another couch somewhere else that we actually like and wait another 8-10 weeks. This is AWFUL service from a brand that I liked, and no matter how much I like their design, out of principal will never give them money again. You have been warned.
Really difficult experience. When we ordered and paid for the furniture it was supposed to ship in 2 weeks. That became 5 months. And then our order was canceled without my consent. Our salesperson made all kinds of promises he couldn't keep. The store manager was beyond unhelpful. The customer service people he supposedly put on our case never called. After about 10 calls and 5 hrs I finally found a helpful manager in Dallas but you really can't believe any of the delivery estimates and the salespeople in the store seem utterly powerless to do anything. Also, you will get three marketing emails a day. Don't give them your email.
CAUTION: Unfortunately the customer service is horrendous! Even making a purchase is difficult and time consuming. I bought a couch expecting decent quality and it began to pill within a couple months. That was nearly a year ago and I'm still having to chase down West Elm to find some sort of resolution. Their customer service is absolutely the worst I've experienced in a long time. The reps at the store try to be helpful and are generally pretty good but it's clear that their internal systems severely limit them from being able to help. They can never find my service ticket or track down my previous inquiries so I always have to start over. It's been escalated to their corporate customer service department and it just keeps going from bad to worse. I'll never buy furniture from here again and I caution any one who is considering to. I hope their corporate office see's this review as I'll continue to share this experience on every public forum I can.
Lower quality than expected, but the store itself and the staff are lovely. If the prices seem to good to be true, that's because the products don't holds up well, in my experience. The furnishings I've purchased here have not worn as well as expected, and I've owned them no more than two and a half years. The decor and accessories are very enticing, however, and strongly lean to mid-century modern style.
I should have read the reviews here before making a purchase at the store. I agree that customer service from this store is awful. The sales staff is not well trained and they have no follow through. We have been waiting for an item for two months now only for them to cancel the order without letting us know they did so. The only reason we found out was because we were following the status. We called the store and was asked to call back when it was less busy. I had to talk to the General Manager who couldn’t give me an answer as to when the item would be in stock again but that I should just repurchase anyway. As a GM, she needs to hold her staff accountable. Seems this has been going on for a long time now and nothing has been fixed.
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