Western Mass Obgyn

This office is TERRIBLE! Go somewhere else.. I’ve been trying to be seen for a week now and they keep giving me a run around of “I’ll call you back after I speak with a nurse” and never get a call back. I’ve called almost every single day and not a single person will help me get an appointment. They have my records, my labs, everything they told me to get and they are REFUSING TO SET ME AN APPOINTMENT. I’m pregnant and need to be seen but they couldn’t care less. I suggest everyone to find a new OB office.

I am new to this office and have only been to three appointments so far but every appointment i go to has been amazing. The Midwife Brenda is so caring and helpful and truly makes you feel comfortable. I cant wait to go through my next pregnancy with her and the amazing staff! She truley goes above and beyond. Highly recommend.

Terrible! Made an appt a month ago, they wait days before appt to reschedule for two months later. So unprofessional and inconsiderate!

Every appointment I’ve had. They have NEVER taken me in on time. Today my apt was at 10am and it’s past 10:30am and I still haven’t been seen. This has happened many time where I wait 35-45 mins to be seen for 10-20min checkup up apt However I really love the care here and everyone is friendly-

Was an amazing place when the care was in the hands of midwives. I felt so excited to be apart of this place so much so I sent 5 friends to birth with them after my wonderful experience. There has been a massive change and the level of care is not the same. Very sad. Will never be returning. If you are looking for quality respectful one on one care I do not recommend this place. If you are looking to feel cared about I do not recommend this place.

they won't see me return to that place. they know how to waste a persons time. prior to scheduling my appointment i informed them how important it was and how concerned i was with my health and confirmed they were accepting new patients and my insurance, which was two weeks before my scheduled appointment. i got to my there and while filling out the new patient paperwork some lady was there complaining how they were taking forever and had her sitting there forever but i took no mind to it. i give them my paperwork and sit down and then within minutes the from desk lady tells me they will not be able to see me because the doctor is unavailable. Not only did i just drive over there but i took time off work to be there. NEVER WILL I RETURN AND WOULD NOT RECOMMEND THEM TO ANYONE!

I've never had a real problem. They always seem to ask questions and ask if I have any. I'm always able to ask and get sufficient. Sometimes the wait can be a little long and sometimes you have reschedule because of deliveries at the most interesting times, but I like it there.

I absolutely love them I had 3 of my babies with their help and got my tubal ligation with them as well. Very sweet explaining everything. Guide me through every steps.

I've been a patient here for a month now and every time I call the office it is so busy they put me on hold. Then when I actually talk to them they make me feel rushed and that what I have to ask isn't important.

Very friendly. Have to advocate for your own health, details seem to get overlooked by staff. also don't call during lunch hours you will only get the answering service