They claim this is near the airport, but it is still an easily 15 to 20 minute ride without traffic. But that’s not the bad experience that I had. First of all, they take quite awhile to check people in. It probably took them 30 minutes for them to check in 2 people. Second, they do not handle the outrageously drunk people in the hotel. We tried to go to their elite lounge, but many drunk people snuck in there without actually being elite members. They were just incessantly knock on the glass until someone opened the door, and then they would rush in. Due to this, we were unable to enjoy the lounge. Second, the rooms are bad. They provided us with an extremely muggy room. You could feel the humidity in the air. Additionally, the toilet was completely clogged. It was stuffed with toilet paper as if housekeeping never came by to clean it before our arrival. I definitely would not stay here again based on how they are unable to handle this location.
We had a wonderful stay over the weekend. We brought my daughter and her best friend for a concert, about 20 min from the hotel. Juli at the front was so accommodating and sweet. She went out of her way to make sure we had our special request fulfilled. The hotel was quiet, beds super comfortable, and right by the airport for those needing a stay close by.
The hotel is showing its age; the "club lounge" is unremarkable, hotel bar & restaurant are unsurprisingly expensive. Staff are generally friendly, but not particularly engaging e.g., front desk staff couldn't be bothered to open a conversation with "good morning", "hello", or "how can I help", but instead stand and stare at you until the guest says something. Not a good impression. Beds are comfortable. Bathroom is well-maintained. TV has a reasonable number of channels, but nothing remarkable. Internet speed is solid. Water pressure is adequate. Air conditioning couldn't get the room below about 75º. Desk space is good. Hallways are poorly lighted. Parking is convenient. Easy access to major roads. Housekeeping in the rooms was generally good. My room was not vacuumed during my stay, even though I requested "full housekeeping" - which, by the way, has to be requested, and the public areas such as guest hallways could use attention. The same pink feather was in the hallway in front of the adjacent room from my check-in on Tuesday until I departed on Saturday morning - that tells me no staff member is walking that hallway or they would, of course, have picked it up, and neither has the carpet been vacuumed in that timeframe. Small things, yes, but indicative of a lax attitude toward the property in general, it seems.
Beautiful hotel. Has a nice bar and restaurant. The rooms are good, basic with no crazy decor, I did like the wooden framed mirror and big TV. The shower is nice, it is a rain shower and warm warm water. The only negative thing I can say is that when I turned on the shower it smelled moldy. Everything is a drive away.Rooms: 4/5
I only stayed for 1 night, checked in & pretty much fell asleep afterwards. The folks at the check in desk offer excellent customer service Everything was very clean, very well lit. There is a small snack pantry by the front desk. There is also a restaurant inside, which must be good because when I checked in last night it was packed This hotel has a swimming pool and gym on the 15th floor roof top. My room was very clean and comfy I snuggled right on in to the bed and pillows and fell asleep. I wish I could review more but I honestly can't since it was a very short stay. I will be back though so I can relax and thoroughly enjoy my experience at Westin more fully
I have stayed at this hotel for a number of years and have never had any bad experiences until now. The hotel rooms and amenities are great. Comfortable beds and very nice rooms. The food in the restaurant is very good and the staff is typically friendly and accomodating. The reason for the one-star review is that my catalytic converter was stolen off my car that was parked in their lot during my stay. A couple of other people I know that were staying there experienced the same theft. When I went to the front desk person to let them know and asked if they had security camera footage the response was sadly inadequate. I was told that they have security cameras in the front parking area but not the side area. And when I contacted the police department to file a report, they said that they have received numerous reports of people getting their catalytic converters stolen from that specific parking lot. I might expect this from a Comfort Inn or a Motel 6 but Marriott Westin should be better than this.
Service is VERY VERY bad. Staffs don’t handle customers well. When I checked in, the receptionist said that I can ask them for unlimited still water in bottle, yet on the next day when I asked them to bring me 2 bottles, the staff told me to pay.. wow. The way they speak was unpleasant to me, I was a bit furious since day 1 staying in this hotel. I regret that I booked for 4 days. Sorry to say, but H*lton I stayed here before moving to Westin is much much much better in terms of service than Westin. Shampoo bottle had been emptied since the day 1. When I called them to refill, the staff said that I should come down to take the bottle as their staffs were busy at the moment. I came down to the receptionist, told her that I have talked with their staff through phone about empty shampoo. She told me to stay in the room and they will deliver to me…. And none….. until the next day no one came.. and on the next day, I was lucky to meet Omar the receptionist with great attitude, who helped me a lot. Thanks Omar Such a shame that I expected too much from Westin. I’ve never experienced something like this when I stayed in Westin hotel in another countries. This is the worst and definitely changes how I see Westin as a top hotel. Feels more like 2 stars hotel. Better to train your staffs manner properly as I believe Westin reputation is important and the brand itself is no joke.
I know a lot of people posting about how bad it was this past weekend. I’m quite the opposite. There was a massive convention going on for some people domestic and international. Elevators were hard to come by, but nothing to bad. Customer service always treated me kind, I’m sure they constantly got phone calls and guest show up to them with bad attitudes on how their experience is going so I’m sure they were a little frustrated but if you come at them with disrespect then expect the same in return. They are people with emotions just like everyone else. I love this hotel, we are going to continue to stay here, everything we wanted out of the hotel we were still able to use. Met some of the guests that traveled here from out of country, some really nice folks. All in all a great trip. Will return next month.
This hotel was very clean & quiet. Service was good. The woman who was checking me in at the front desk was a bit coarse when I asked her for a room without a connecting door. But everything was fine and I would stay here again.Rooms: 5/5
The hotel has seen better days. Definitely felt catfished by the photos. The rooms are old, bathrooms are falling apart, no alarm clock in the room. 3rd floor was very loud. The Club Lounge is nicely remodeled, but the offering leaves much to be desired. The hotel is very loud due to air traffic. The pros, comfy bed. Many other Marriott options to choose from nearby.
