Wet Dog Car Wash LLC

I went there to get a full service when it was done I got into my truck and realized my key thob was hanging off of my key into the ignition.. they broke my key into the ignition and tried to hide it..I was giving a number to the manager and haven’t heard anything back .they keep giving me the runaround..i then tried to put my windshield wipers on the next day and I had only one..I have to pay 400 just for a $20 car wash.Services: Auto detailing

I have been using Wet Dog for years, they were the only car wash that I found to do a descent job. I love the people there, they are always friendly and I am actually friends with several of them. Today I stopped by and noticed that they did not scrub my wind shield and front end in the pre-wash. In the tunnel, the two top rollers never deployed to scrub the top and wind shield. They dried it off and polished my tires as I usually get done and I tipped $10.00 as I always do. On the way home I noticed that the bugs were still on my front wind shield. I cleaned the front glass when I got home only to find that it is now spotted where they did not wipe it down and let some of the soap dry on it. I am going to explore other options.

We have a brand new car the cup holders still had coffee stains and the console was not cleaned . I called Matt to let him know and he said that we needed to inspect before we left. Shame on me but poor poor customer service.Service: Auto interior vacuuming

Payed for a works car wash at like 31 bux and tipped the guys a 20 dollar tip, so all in at 50 dollars and when I get into my truck,it almost was dirtier than when I got there. Don't know if they have me mixed up with a basic wash or not, but left a real bad taste in my mouth with the experience. The kicker was that they weren't even busy, maybe 4 other vehicles. Disappointing as I try to support local businesses so they thrive around here. Side note, the exterior was pretty decent

Have been a customer for 15+ years through several owners and always thought the service was good and the value was reasonable . The recent 30% increase is over the top in this economy. I’m out

I got the work yesterday and both inside and outside were done horrible. Wasted 37$ and tipped 14$ don’t waste your money

They do a good job. I think the price is fair too. I prefer to take my car here versus doing it myself...saves me a lot of time!

Edit #2: Got the free car wash and checked my car too see a bunch of scratches. A guy who acted like the manager said there was no proof it happened at the car wash because I had no pictures beforehand. I told him I've never seen that before but he denied any responsibility. I went and got an estimate for the paint, they quoted it at $1,178.69. Below are pictures of the various damages that happened from the car wash. Keep in my car is 4 months old with 6.6k miles and regular multipoint inspections. I will be awaiting a call back from the owner otherwise I will be taking them to small claims court! Edit: Called them and they said I can get a free car wash of my choice when I come in next time. That is a better way to handle a complaint then most other places. Got a wash from there today because my car need a good wipe down. I got the $9 basic wash, they ran it through really quickly and then they started to wipe it down. I scrolled through my phone for a maximum of a minute and they were already pointing at me that my car was washed. I go to look at it and all of it is still wet from the car wash and there is still a lot of dirty spots. The Hispanic woman that wiped my car disappeared at first and then came back after I waved her over. She wanted to argue that all the dirt was interior on the windshield instead of trying to wipe it off without giving any attitude. Didn't tip and left, absolutely sad that they ruined a relationship with a customer that has been coming there for over a year getting multiple washes a month. Sad!

My car was gleaming after my visit. Great job guys . Keep up the good work

Employees washing their own cars instead of mine now my car is sitting in the wash bay covered in water spots because they let the water dry up on it this place is terrible. The entire staff needs to be fired. They take no time to clean your car correctly but want tips. Who runs this place who is the manager. This use to be a good carwash and a part of easton now its just a low end poorly ran business that town residents use because they have no choice. Oh we do have a choice if you want your car cleaned correctly and not have your paint scratched up soaked wet floor mats windows cleaned and dash wiped off go to Ganders Car wash out by target. Wet dog carwash in Easton maryland is trash. They didn't even wipe my rims off and no tire. Shine was applied if it was it must have dried up before I drove to the parking lot beside the carwash