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Reviews, get directions and information for Whataburger

Whataburger

Description

Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Address: 5931 Trussville Crossing Pkwy, Trussville 35173
Phone: (205) 655-4513
State: AL
City: Trussville
Street Number: 5931 Trussville Crossing Pkwy
Zip Code: 35173
categories: breakfast & brunch restaurant, fast food restaurant, burger restaurant


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Reviews
Right when we pulled in the parking spot, the manager came out and told us their power had just gone out. He was thoughtful enough to warn us before getting out of car. Very soon after, the power came back on and he let us know. Magen the cashier was very pleasant as we waited for the cash register to reboot. We were impressed with the customer service.
They had the best attitudes!! They woman at the window was sooo sweet. I forgot to ask her for some spicy ketchup,and went inside. They guy inside was also so polite. I had to let them both know how great they were doing. Highly recommend That’s Whataburger. My patty melt was phenomenal as always.Food: 5/5
I stopped in late afternoon and ordered my meal. To find out they had been extremely short staffed but you couldn’t tell it. Only a manger and one employee had been on shift. They handled all the customers orders while staying professional. They should be rewarded and applauded for a job well done. Service and quality had not been sacrificed.
It should be called a slow food restaurant because you going to wait at least 15 minutes to get your food on a good day. I've always heard good things come to those who wait, not here. You will literally sit there for forever and day and your food will still be cold thrown together and wrong. Now I have had some good experiences and at one point I was a fan of the mushroom swiss burger but they took it off the menu. Now I literally have no reason to go up there. Before I go I have one question. Spicy ketchup, WHY?
I think I probably hit the wrong day at the wrong time, but today was disappointing for this Whataburger fan. We came into the restaurant at 7pm and apparently that is when the inside non drive thru crew was all on break. Eventually the manager came and took our order while she was yelling at an employee about not clocking out for break. Another couple ordered after us and we sat there while another family came and left without ordering. After about 15 minutes... an order came out. There was confusion as to whose order it was and it was given to us, but upon biting into the burger we realized that it was slightly different from what we ordered mine had pepper jack cheese that wasn't supposed to be there and my wife's had bacon. It turns out that it was the other couples order. Ours came out about the time I went to the counter to discuss and they remade the burgers for the other couple fairly quickly. My burger ended up pretty good although not the excellence I'm used to from Whataburger and my wife's was fair. The onion rings and fries were great. The place was fairly clean although both bathrooms were in need of attention gloves on the floor in one, no TP in the other. I will say that the drive thru crew seemed to be on top of their game and was functioning well... the inside started doing better once the two people came back off break, but the managers lack of awareness/urgency was evident in their work. Still gave it a 3 because the food was fairly good and it felt like we just caught them at a bad moment, but definitely was not what I expect from a Whataburger.
I expect to pay $10 a meal here for the quality and freshness of food. My concern is if I have to pay that much, then they should take the time to ensure my order is correct. I ordered 5 meals and out of that, 2 were correct hence the 2 out of 5 stars review.
Twice now I have the unfortunate displeasure of visiting this Whataburger. I don’t have one near me, so I go out of my way to go to one when I can. This one is absolutely horrendous. The wait times are ridiculously long, the food is disappointing, the customer service is so horrible. The last time, the manager walked by me waiting to put in an order several times before an employee brought to her attention that the cashier who should be there wasnt. Just went through the drive through and sat for several minutes waiting for someone to take the order of the person infront of me. Then had my order taken by someone who didn’t seem to know what thwy were doing. Then waited again for a while for the food. This place is a disgrace to the Whataburger chain. I wish I had the time to contact corporate
Warning! Do not eat here. Read the other reviews. I sat in line for 30 minutes waiting for my order. When they finally brought me a bag of food it wasn’t my order. The gentlemen confirmed what the correct order was supposed to be and brought out the wrong order again. I’m giving 2 starts instead of 1 because the gentleman running the food out was kind and apologetic of their terrible service. The owner and/or managers should be ashamed of how this location is being ran.
This location is soo slow. Waited 23 mins for my meal. Then when I got My food when I tried To ask about sauce the woman walked away without listening to me. Food was very unseasoned, Shame since whataburger always has good burgers until I went To this location.Food: 1/5
Excellent burger as usual. This location was a bit harder to find as it did not sit just off the road in typical fast food franchise/chain fashion. But rather it sat on top of a hill over looking the road and I probably would not have found it or just passed by and thought to stop there without the help of GPS. But surprisingly we were not the only ones there so it must be sought out by hungry people. The staff as usual for Whataburger were very friendly and professional. Please hit the like button.
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