The team at the Chicago Ridge, IL White Castle on 11/18/22 at about 7:30pm were amazing!!! I made an online order that was perfect, although I needed to go in for the sack of chicken rings that were not in the bag. We had a wonderful conversation about Thanksgiving and the foods that their families made special for each one, including everything from Irish to Puerto Rican foods and of course, the White Castle stuffing. I wish everyone at this location many happy memories with their families and friends during this holiday season. Thank you for making my night with you special! As usual, the food was amazing! THANK YOU, THANK YOU, THANK YOU! GOD BLESS THE CHICAGO RIDGE, IL WHITE CASTLE TEAM!
I Love White Castle, been getting them for 40 years. But, the last few times I got them in Chicago Ridge, they've been horrible. Don't taste the same. Very disappointedFood: 2/5
I will be honest, the young lady who works the drive through, she needs to be fired. I've visited twice and her attitude is terrible, which I'm sure provokes a lot of negative customer reactions. I usually ignore her because I'm not there to be her friend, but I've witnessed on two occasions her either arguing or getting disrespectful with customers. It's not acceptable and if that's how she operates, then she doesn't need to be there. I'm a retail manager and I would never allow my staff to be disrespectful to a customer. A customer asked her last night for a phone number, I'm assuming for corporate office, she tells her I don't have it go online and get it then slams the drive through window in her face. My first visit there, she didn't greet me, she wasn't pleasant, she just goes, "go ahead!" I was still nice, I let her know I had a mobile order, then she goes, "pull around" then I get to the window and she asks me if I had an order that wasn't even mine. Mind you there was no one in the restaurant and 1 vehicle in line when I pulled in, so that's obviously the first 2 orders...one being online. The older lady tries her best, the two young men seem to know what they're doing, they're just a little slow and in need of some coaching on speed. 4 people is more than enough to be able to operate a little better. However that young lady's attitude doesn't help. The least you can do is remember you're being paid and you work in the service industry. If you can't have customer service then go away. I live in this neighborhood, it's unacceptable.
The food here is so delicious the food is so fresh and I love the double cheeseburger meal
When i fly into Chicago, the first place I look for is a Whities...if ya know ya know. Hood comfort food. Love them Food: 5/5
I found a HAIR in my burger...i was hungry mate. 6:30 a.m. I wasn't expecting this...i called them right a way,and lady offered me a Free Burger yes this is want i want,6 a.m,i dont have a car,i ordered thru uber eats,and their respond- free burger...
From Louisiana, this was my first visit to White Castle & I only came bc of the Harold & Kumar movie... the chick in this particular drive thru had an attitude as bad as her drawn on brows & they charged $3 to add cheese to a three mini burgers! It’s a check off the bucket list but nah, I’d never go back & I wouldn’t send anybody else either. The movie was the best thing they have going in my opinion.
The ladies are really friendly and quick in the drive-thru and inside. The food's always hot.Recommended dishesLoaded Fries, Onion Rings, Sliders
They were a bit backed up in the drive through, but they were curious and apologized for the wait. For was fresh and good Food: 4/5
The speed of service was not good we waited 45 minutes for food that was paid for, the sodas that came with the meal was made and became watered down sitting waiting for the food.
