Whitmore Ace Hardware

They said they could make a copy of my Volkswagen Jetta key but that they would have to order the key because they didn’t have it in stock. We paid up front and waited 2 weeks. When we went up to get they key and have it programmed they said it didn’t work and they could not order another one as it would just do the same thing. While I do appreciate getting my money back, I needed this key asap and decided to wait for ACE because they had the best price. Two weeks later and now I have to find somewhere else to take my business that can actually make the key that I still need asap. Guess you get what you pay for.

I have had the worst experience with customer service at this location. I am a rewards member and received a coupon and invite to the Ace Labor Day BBQ Party. I went to purchase a grill and they refused to take the coupon they sent me. Even though the coupon was only offering $12.50 off of a purchase over $75 with absolutely no text excluding grills from the coupon which would make sense considering the coupon was sent within an email advertising your Labor Day grill sale!!. The grill I wanted to buy was $239 and I guess losing $12.50 on the purchase was too much for this store to handle. It is kinda crazy that you advertise grills and send coupons within the advertisement and then don't honor them, Jackie treated me like and child, completely embarrassing customer service performance. After asking her not to try to argue with me, she replied with, "I am not arguing, I am trying to help you comprehend the fact that I will not take that coupon." I was happy to take my money elsewhere and will never be returning to this store.

Ace Hardware carries A/C capacitors which is excellent since they are open on the weekends and somehow that is the only time capacitors go out. Its 100 degrees and Monday is a holiday so it was even more clutch. Ace Hardware, you are the real MVP!

Went to buy a 50-pound bag of sand. Went in to ask where it was, and the clerk pointed over her shoulder to the entryway, where I went to grab the sand. Given that there is no place to set the same, I stood for 10 minutes. I feel that an attentive clerk would have pointed out the sand, rang up the sale, and then allowed me to just take the sand on my way out instead of sending me to get the sand so I could wait in line with it. Not a big deal, but it was an inconvenience that was unnecessary.

Very wonderful staff at both the store and uhaull area!!! Great experience very easy going and so helpful. Will definitely rent from then again and buy from the store

I was misinformed on my car hauler rental adding 300.⁰⁰ to my trip. U haul should be clearer on pricing. Independant dealer or not, they said 140 a day but charged a minimum 3 days tho i returned it in one.

Always a pleasant experience with clean aisles and easy to find merchandise. The employees are great at directing you to your needed item.

This store saved me from an ikea nightmare. During the moving process we lost a few pieces to a metal bed assembly and thankfully this particular ACE has a huge room full of bins dedicated to this.

I was at Ace Hardware on Sunday, 7/24. My husband and I walked in store there was a line from the service desk to the door. I husband needed a part for our washer. He had been to the store the day before and was told the parts person, I believe named Terry would be in at 10:00 on Sunday. My husband went to the parts area, only to be told that Terry was busy at the service desk helping with UHaul rentals. After about 15 minutes my husband realized that he should probably stand in the long line to talk to Terry about the part he needed. I was looking around the store and decided to buy some plant food and check out cause my husband was still in line. The person checking out was a nice young man, but couldn't read. When he asked for my rewards number he pronounce GREG as George. I corrected him and he apologized saying he just mispronounced his name. I took the plant feed to the car and got my meter for blood sugar to get a battery for it since Greg was still in line and Ace had a battery station. When I paid out, the same young man asked me for my rewards number and looked at the name and called Greg, George again. I corrected him again. Meanwhile Greg is still waiting in line. There were at least 4 other employees supposedly working and took turns sometimes to help Terry with the customers in line. Greg was in line for at least 45 minutes. Once Terry was able to help him, the part that we needed was hanging on a shelf. Which means that Greg could of bought the part he needed on Saturday and we didn't need to come and wait 45 minutes in line to be told that by the parts guy. This store needs to cross train their employees and have have someone that can read at the check out counter. This was not a GOOD experience, it was very disappointing and frustrating!!!

Clean, friendly and has what you need. Obviously smaller than home Depot but great neighborhood store. This store rocked me today. They had exactly what I needed and the staff was on point. I will go there more for that home town feel