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Whittaker Road Dental

  1. Ypsilanti Township
  2. Ypsilanti Dentist

Reviews, get directions and information for Whittaker Road Dental

Whittaker Road Dental

About

Whittaker Road Dental is a hometown dental practice located in Ypsilanti Township, MI specializing in comprehensive dentistry for the entire family. Our practice places a premium on excellent service, quality care and patient convenience.

Description

With an emphasis on lifetime preventative care in Ypsilanti Township, MI, we offer a full range of dental services to meet the individual needs and preferences of each patient. From routine cleanings, to complete smile makeovers, we utilize the latest dental techniques to give our patients the most up-to date service.



"Option One:Every Patient is treated as an honored guest at Whittaker Road Dental! We are genuinely thankful for each and every patient that chooses our office, and in return, our experienced team strives to provide you the best in both personal and dental care. Whether you're looking to maintain your dental health or achieve the smile you've always wanted, we are here to help. Please don't hesitate to contact us at 734 480-3600 with any questions you may have or to schedule an appointment. We look forward to serving you and your family."
Address: 1820 Whittaker Road, Ypsilanti Township, Michigan 48197
Phone: (734) 480-3600
Email: moc.eraclatneddnaltraeh@cddaorrekattihw
State: MI
City: Ypsilanti Township
Street Number: 1820 Whittaker Road
Zip Code: 48197
categories: periodontist, cosmetic dentist, teeth whitening service


Opening Hours

Monday: 08:30 - 19:00
Tuesday: 08:30 - 19:00
Wednesday: 08:30 - 19:00
Thursday: 08:30 - 14:00

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Reviews
First time here since I have an insurance plan with dental. Jennifer the hygienist was fantastic. She explained everything before she did it and I appreciated her explaining what I can do to get my teeth in better shape. Then Dr Brent Mueller, DDS came over to give me my plan for improved dental health. If you are looking for a dentist, this is the place!
Dr Mueller is AMAZING!!! Out entire family teens included see him and we all love him the same. My daughter had so much damage from braces and after seeing him you cannot tell it ever existed. I’m terrified of the dentist and him and his assistant Ashley always make sure I’m comfortable informed and happy! See him. You won’t be disappointed!
I had a crown pop off and my dentist didn’t even try to get me in. I use to go to Whittaker road dental they did this crown in 2016. They got me in right away that day and did a great job. They take my insurance so I am switching back to them. I can not ever get appointments at my other dental office. So I want someplace that I can rely on. And Whittaker Road Dental is great !
I went in for an emergency tooth extraction due to a really bad abscessed tooth. Dr. B said she could pull it the same day or the next. They said they would call me later and let me know. No one ever called back. I called the next day from the ER of the hospital had to in I was in so much pain to see if she could still do it, no one bothered to call back again and now their office is closed until next week. She wouldn’t even give me anything for the pain. I will not return. Shame on you guys for turning me away and ignoring me during my dental emergency! Also worth mentioning…. they tried telling me on two different occasions that they do not accept my insurance even though my insurance is the one who put me onto them. After telling them they were wrong and getting them to finally check with somebody they realized they do indeed take my insurance. Crazy. They need to be better informed. ***edited to add: Even though they responded to this review and said someone would call me, they never did.
Second visit was today, and I’m still pleased. The staff is incredibly nice, and made me feel as comfortable as possible. They did an amazing job, and I left feeling well taken care of. They don’t dental shame. Definitely recommend!
Every visit has been well explained and procedures performed with care. Dr Mueller has a great chair side manner and personality and is very thorough with what I have had to have done. Assistants have all been great also and friendly and helpful!
What an amazing experience!!!! I was a nervous wreck walking in to my appointment just thinking about drills and shots. Ashley and Dr. Mueller rolled out the red carpet for my anxiety. SO kind, SO patient walking me through the entire process. Best part was, NO pain! I am so excited about the future of my dental health!!!! Thank you to this well orchestrated TEAM!!!
Update on 07/21/2023: I left a review a week ago, and in response, they requested me to call them to address the issue. Today, I made the call, but I received the same response: their headquarters are in Illinois, and they process refunds from there. They informed me that it might take another 6 to 8 weeks before I receive the refund check. Original Review: I would like to share my disappointing experience with a dental office that overcharged me and provided subpar customer service. Despite my efforts to follow up with my dental insurance, it appears that the dental office failed to communicate with them regarding my dental claim. This lack of coordination reflects poorly on their professionalism. To ensure the processing of my claim, I took it upon myself to fax all the required documents as requested by my dental insurance. Although the claim eventually went through, it took the dental office more than a month to acknowledge the outstanding balance owed to me, even though the insurance company had provided me with a confirmation number a month prior. This delay in recognizing their obligation was frustrating and demonstrated a lack of efficiency on their part. When I approached the dental office and requested that the excess amount be refunded directly to the original bank account that was charged, they declined my request. Their reasoning was that the case was now considered from a month ago, so they could only issue a refund via check. Unfortunately, it has been nearly two months since they made this promise, and I have yet to receive any check in the mail. During my last phone call to the dental office, I was informed that their check processing center is located in Chicago, implying that they handle such matters externally. This situation raises concerns about the transparency of their financial practices and gives the impression that they may be intentionally holding onto people's money.
Awesome people! Friendly got me in within an hr for semi-emergency. Totally pain free visit so I decided to make them my permanent dentist!
I have been a patient at Whittaker Road Dental for 10+ years, and in the past 2 years, the customer service has really fallen off. I used to recommend it to people looking for a new dentist, but I can no longer do so in good faith. The front desk staff has gone from good to passable and occasionally down right incompetent. They don't return messages left, and scheduling is a nightmare. On several occasions, I have called to schedule an appointment and when I arrive at that time, I am not on the schedule. The Hygienists are good but not worth the trouble of working with the office staff.
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