Wichita Falls Ace

I would give it negative stars if possible. The shorter Hispanic guy there wasted almost an hour of my time. I went there to get an air filter for a lawn mower that was purchased from the store. Ace’s website said that it was in stock but I didn’t see it on the shelf. I asked the employee if he could help me find it or if it was in the back. He said “give me just a second” then proceeded to help 12 other people that came in the store after me. I walked around the store with him so he’d remember that he was supposed to help me out but he never did. Finally, after waiting for almost an hour, he came back to me. I even had a picture of the part with the name and part number on my phone so he could see it. He then pointed to a random isle of the store no where near where the air filters are and said “if we have one, it’ll be over there”. He then immediately went back to helping customers that came in after me. I walked to the area he pointed at even though I knew it wouldn’t be over there, looked around and sure enough, it wasn’t there. I then exited the store and will never enter again.

I think this is a Case for me to make about Locations. For some reason they... Owner or City .. Don't know Why ..But it seems nothing will work here.. Now if I didn't know W.F. I would think great location for a Hardware store, but for some reason that I sure can't explain they can't seem to get anything going Here....Ace Hardware is a good Hardware store but I think this Location is hurting them ...Go See Them..The staff cut me a piece of glass that beat everyone else's price in town.. They ACE it.....

I went into lowes, home depot, and harbor freight before coming to this store to find what I needed. Congratulations to the folks who work there, because not only were they the first ones to approach me and ask me if they could help me find what I am looking for, but they also had it in stock!

This was my first trip to this particular Ace Hardware and though it may be a bit small it's really stuffed full of a lot of cool stuff. I found several cool items that I didn't need right then but I know I might need them in the future and I now know where to find them. The employees we're super helpful, very professional and ready to help, though I was just browsing. They might be a tad priceier than other hardware stores but they have a little better selection of a lot products and some things I've never come across before. So it's a fair trade off. Definitely stop in and browse around you never know what you'll find. 5

I've been looking for a particular part for about 6 months, ebay, lowe's, home Depot, several other places, not one of them would help. Ace hardware in Wichita falls, greeted me with the question can I help you? I said yes and explain to him what I was looking for, they politely and kindly walked me right straight to the aisle and showed me where the parts were! I bought the part, I put it all together, I finished my project! They were very polite and helpful. Many of their prices were the same or lower than the big stores that wouldn't help me. I'll be taking my hardware needs to Ace from now on.

Right down the street, makes it so quick & easy to go to the hardware store

Always love a great ACE. This is the place for you future hardware needs

Very friendly staff and customer service is top notch they have items in stock than the other big box stores claim to have very easy to get around and find what you need.

The worst customer service I have ever had. Super rude will never return to this location.

There's a reason Ace has a reputation for being the "helpful hardware folks" and this store does not disappoint. We bought a table from a furniture store and had so many issues getting the hardware for it. After a week of waiting for it, they still only gave us half of the hardware. Went to Ace with the pictures and no clue what I would need. The gentleman that helped us was absolutely amazing. Super helpful finding what we needed. Even took a magnifying glass to the picture to make sure he had the right size bolts. He even told us that if they didn't work to bring them back so they could find something better. This is why I will always choose Ace over home depot or lowes. This guy needs a raise or some kind of recognition for his dedication to helping customers. J. Hicks, thank you so much for your help!!