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Reviews, get directions and information for William van Dyk, DDS & Raynato Castro, DDS

William van Dyk, DDS & Raynato Castro, DDS

Description

William van Dyk, DDS has been serving the residents of West Contra Costa since 1976.

The philosophy of this practice has been and still is:

> To provide the same quality of care to our patients as we would provide to our families.

> To exceed the level of service experienced by our patients at any prior dental office or clinic.

> To offer our patients the state of the art in quality dentistry and equipment and materials.

> To hire and promote the best in technical staff with the goal of keeping every member of the team abreast of the latest in dental education.

> To run an efficient and profitable business model that is based on fair reimbursement for quality dental care.

> To involve ourselves in the community in meaningful ways to become more than a dental practice for our community

> To be responsive to the concerns of our patients so that they are always satisfied with the care we provide.

Address: 2089 Vale Rd, Ste 30A, San Pablo (Californie) 94806
Phone: (510) 236-1662
Email: moc.liamg@sddkydnavmailliw
Parking: Lot
State: CA
City: San Pablo
Street Number: 2089 Vale Rd, Ste 30A
Zip Code: 94806
categories: family doctor, general dentist


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 07:00 - 15:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 07:00 - 15:00

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Reviews
I feel so sad about writing this review, for a long time I had so much respect for this place, but never again will I waste my time/money here. The receptionist at this location is extremely rude! She has no costumer service skills and shuts you down completely without giving you a chance to speak at times. She does not help you find solutions to your problems and your left with a, "your going to have to figure it out yourself attitude". At least try to help people and make suggestions or give advice within your scope. She acts like she runs the place and when I asked for a product that I needed, just because I had not been seen their in a while she stated, "I'm going to go with NO". Then as soon as you give her the same attitude your receiving she gets offended as if she wasn't the one being rude to begin with. In my incident, instead of having me speak with Dr. Raynato or a different staff member, she hanged up on me. I called back and complained to a staff member and asked that I receive a call back from Dr. Raynato, but that never happened and that's okay. I see how they like to treat their clients guess if your not a current client you get disregarded. I was able to find the product I needed through the help of the vendor, which stated that the product I wanted is not a prescription and that I should not have had such a hard time getting it. All this could have been avoided with having the face of the dentistry offering better customer service. Note: treat others how you would like to be treated.
You won't find a better dentist. Dr. Castro and his staff are thoughtful, caring, gentle, and... sensitive to patients who are scared of the the dentist! My family and I have been coming here for many years now, and we have come to think of them as family.
I absolutely love the dentists and staff here. They are always so friendly, gentle, and thorough! Dr. Castro is so fun, he even lent us some tools to use for our school production of Little Shop of Horrors!
Dr. Castro and his team are beyond fantastic! From the second you arrive, the staff at the front office to the hygienists. Dr. Castro is the funniest guy and makes you feel at ease.
I have been a patient of Dr Van Dyk for 28 years. Never in my life would I have I thought him selling the business would be bad for it. But the new staff here especially Karol the receptionist is rude as hell and she lies. I wouldnt refer anybody here to save my life.
Dr. Castro truly is the only reason i choose not to change dentists after turning 18. Friendly, interactive staff. Doesn’t get any better than that!
I think Serina was a bit nervous. But she'll calm with time. Dr. Castro is the bomb!! as always He works "Magic" in my mouth!
I have been going here off and on sunce i was in my late teens. The staff is friendly and efficient and both Drs. Van Dyk and Castro care ablut their patients.
I very much appreciate the personalized care I receive with Dr. Castro and staff.
I love my dental family and have nothing but high praise for all of them. Thank you so much for your care.
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