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Willow Springs Center

  1. Reno
  2. Edison Health

Reviews, get directions and information for Willow Springs Center

Willow Springs Center

Description

Willow Springs Center is a residential psychiatric hospital for children located in Reno, Nevada.OverviewFirst opened in 1988, Willow Springs Center is owned and operated by a subsidiary of Universal Health Services. Residents live in a secured dormitory setting with a 116 bed capacity.CertificationWillow Springs Center is fully accredited by the Joint Commission on Accreditation of Healthcare Organization and licensed by the State of Nevada as a psychiatric hospital for juveniles between the ages of 5 to 17.



"Willow Springs Center provides behavioral health programs for children and adolescents ages 5-17 years old."
Address: Reno
Phone: (775) 284-4717
State: NV
City: Reno
categories: hospital, mental health service



related searches: Desert Willow Treatment Center, Willow Springs Reno staff, Reno Behavioral Healthcare Hospital, Willow springs center facebook, Willow Springs Event Center, Willow Springs admission, Willow Springs Recovery, Willow springs center careers
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Reviews
I was admitted to Willow Springs when I was 16 years old. I am 30 now and have a lot to say about my experience here. Do not sent your child here. I experience more verbal abuse and homophobia than I ever had as a teen. I was taunted and teased by staff openly in front of other patients and staff members. I ended up spraining my ankle in the court yard when they would make us run in a circle on sand. I did not receive proper care and experience pain in my ankle to this day. All these incidents where report but we’re never taken seriously by the facility. This is the type of place they make documentaries about now. I am honestly shocked this place is still even allowed to operate.
Hi, if any of the staff are reading this it's Skyler from the unit Summit. I'm 14 years old and was admitted in September, a month before I turned 14. The staff were nice, but I genuinely hated it there. When you get in trouble, they don't let you call your family. I couldn't call my mom for three days becauseI tried to kill myself. And they withhold your medical documents aft Er you leave the program. I left in November. It's June and I still haven't gotten my documents. Might ask my parents to take legal action soon. And to all the parents reviewing this place, stop. And let your kids right the reviews.
What to say about willow. Well to start off I'm 26 almost 27 and I was admitted from 14-16 Ish. These years were so hard and so formative. I try to be normal these days but the truth is that I'm not. The things I learned from this place have followed me for the last few years. The trauma does not go away. It's had to explain. If you have the choice to find somewhere else for your child do it. I'm alive and I'm happy but this place helped me realize how alone I am. I learned to self harm here and I still do until this days. Many of my friends from here passed away. Not to say it's willow springs fault but they did not care the way they should have when I was there. I could have easily killed myself. So thankful I didn't.
*blinks* My stepdaughter was placed here 3 days before her father passed away. We had to pry teeth to get someone to be allowed visitation so they could tell her that her dad died. After being admitted, her counselor quits. Now she has a new counselor who than went in vacation. Where is the therapy and stuff she supposed to be getting if all the staff are gone!? On one of the phone calls awhile back she said someone killed themselves .... Greaaaat..... So now this place is under investigation. Probably why the other counselor quit. To top it off, when going to visit a nurse runs in half way through the hour long visit to say that she had COVID. Nobody bothered to say anything prior to the visit. Nobody called. Nobody said anything as I was signing in and waiting 10 minutes for her to come out lol. This place is one big ostrich with their head in the sand. Nobody is in the same page, the kids aren't getting the help they need. What they seem to be doing is establishing connections for when their released with other mentally ill kids/teens since they're not being monitored. Conversation between patient and nurse seems to be inappropriate also.
I was admitted to Willow springs on December 27, 2019 and was released on May 5, 2020. The first time I was ever restrained, it was by the biggest and tallest staff member there and he slammed my head into the door of the unit. I had a bruise on the side of my head for two weeks. I also caught COVID and quarantined in the next unit which was air bc I was on water. While being in quarantine, me and the other girls who I was with, we literally had to beg for food and water because nobody wanted to go back there just because we were sick. We were stuck back there for almost a month. So I will never send any of my kids here. To the parents that want to send your kids to Willow springs, DON'T DO IT!!!! Even at the age of 21 I can never forget that place and I went when I was 17.
for the staff reading this that know me: hi guys. today marks 6 months clean!! this place was eh.. i would say i came out the same but with better communication skills and less harmful urges. i would say theres a lot of kids and not a lot of staff when i was there so your child probably wont get the process break they need when something goes wrong. i had to watch lots of fights and aggression between patients while i was there and it honestly was quite traumatic because i wanted to be somewhere i felt safe. all the times i cried 3 while being at willow were because i was scared for my safety and the safety of other patients. since this facility is lockdown and kind of in the middle of nowhere its not alot of peoples first treatment center. so you’ll find people with repetitive harmful behavior that could potentially hurt your kids. for example patients will trade contraband used to harm themselves or pierce their noses for other items. on the bright side i would say my therapist wendy was incredibly helpful especially during family sessions. i wasnt allowed to really do anything outside of my house without supervision but now with building trust thanks to family session with wendy ive got my first job and im a lot more honest and open about my life with my parents. i honestly wouldn’t recommend this place as a first residental because ive been here twice and my first time didnt do anything because i wantsd to go home so much. i faked the whole program just to get out fast which was incredibly easy, but my second time i actually put in effort to change my behavior. also understaffed but the staff that are there are incredible. shoutout to bestie emily, elsie pooh, and macee !!
I was hospitalized on the DBT ward from February 2018- October 2018. I have been trying to get in contact with them to get my medical records for 3 years. It always goes the exact same way. I call. Get transferred. And then no one answers. If I leave a message. No one gets back to me. This has been an EXTREMELY frustrating process.
I forgor to write a review awaile ago but I know the staff sometimes read through these because they're funny but if anyone's reading this hey it's jupiter colon/ mercury yeah uhh I'm living with a friend now and I just wanna say hi lindsey, breea lolo ann the kitchen staff taylupay tay Taylin esme the night staff Britney the night staff Jazmin the night staff and there's one more night staff I forgor her name shes really funny and wears glasses and we used to joke around and ofc the head kitchen staff I don't even wanna try to spell her name sorry destiny Blair tori Emily you thought you could excape ? All the Erica's and maytei don't know if I spelt that write sorry I probably forgot some but I miss the staff alot I kinda rushed this so sorry but ! And Phil and so many more but imma say hi one more time to breea lindsey lolo ann head kitchen staff and all the night staff I mentioned !including tay
The staff are amazing people and so is the program. I have learned a lot from willow. All of the staff are caring and know what they are doing. Emily and Destiny are the two that helped me a lot. They really know how to let someone get their feelings out in an appropriate way. Thank you both for helping through everything.
So far our experience with Willow Springs has been first rate. Their intake and admissions staff were caring and informative. Our kiddo’s therapist, Leila, had been responsive and compassionate as well as knowledgeable and communicative. Having a child going through a mental health crisis can be one of the hardest experiences you will ever have to go through as a family, and Willow Springs has made the experience as good as we could have ever hoped for. The 2 facilities we dealt with before finding Willow springs were cold and downright hostile towards us as parents, and honestly increased our child’s anxiety, depression and SI, but Willow Springs was a whole different ballgame. We are only a little under two weeks into the program, but so far we really like what we are seeing. They are engaging the whole family in treatment and our kiddo is engaging with them in a way they have typically resisted at other programs. They are walking us through every step of the process and teaching us as parents how to best support and be there for our kiddo. They are teaching us all the ins and outs of DBT and how to implement our own part to best support our kiddo, and helping us see that there is light at the end of the tunnel. This kind of journey can be scary for the whole family, but especially for a kiddo having to face a scary mental health situation and be away from family and familiar surroundings for months at a time, and Willow Springs has done everything possible to help ease fear and anxiety with our child and us through the whole process.
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