Xfinity - West Valley City

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About

Say hello to Xfinity Mobile, a new kind of network that combines America's largest, most reliable 4G LTE network with the most hotspots nationwide.

Description

Seeing is believing with Xfinity X1. That’s why we have completely redesigned our Xfinity stores to give you a better experience and help you discover all that Xfinity has to offer. Let our expert sales consultants help you get the most out of your services. See how the X1 Voice Remote lets you find your shows quicker than ever. Demo the Xfinity Stream app and see how easily you can stream live TV, download your DVR recordings, and watch thousands of TV shows and movies on any device. There’s more in store than you imagine.

"At your West Valley, UT, 2569 S 5600 W, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment"

Address: 4650 South 3740 West, West Valley City 84119

Phone: (800) 934-6489

Website

State: UT

City: West Valley City

Street Number: 4650 South 3740 West

Zip Code: 84119

categories: electronics store, home security company, cable & satellite company, internet service provider

Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00

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Reviews

Every time I’m here it seems I have to push them to help me with upgrading a phone or adding a line, they do not seem to care about being helpful. I like Xfinity service but I hate when I have to deal with their people. Todays complaint is I just tried to purchase an iPhone 15 pro max, you would think they would want to sell me the most expensive phone but since because my name isn’t on the account even though it is on my end they don’t want to resolve the issue. Probably switching to T-Mobile even though it will cost me more, at least when I need help they have always made it easy and seem to actually care.

I went to the store in West Valley this morning.  I was met with Kathy as I entered.  My modem died and I needed it to trade.  She got me a new modem and then helped me set up  with the Xxfinity app.  She was cordial and helpful.  She gets a "10" rating from me.

So I went to pay off my phone and they would not take me cash so I said why they Said it is just corporate rules but I don't agree with it money is money rather cash or card I don't see the big deal maybe they want to make cash  not a thing  they are to modern for my licking their is nothing wrong with cash it is money so I left very angry and mad I think it is the stupidust thing I have ever heard of in my life it makes no sense and I don't like it they would love to make cach extinct in disagree strongly not happy at all they need to change that right now not cool at all so wrong that's a case of being nit picky a very strong case of being nit picky that should not be aloud at all card is not all money we have they need to realize that  cash is just as ok as card

****Update*** Recently went into the store looking for assistance. The interaction with management was extremely disappointing. Unfortunately, the new faces at the store show a different side from my previous review and interaction. - Very unprofessional, even an eye roll was tossed my way. I do not expect outstanding customer service, but this was out of hand.  Posted June 2022 Great service. They went above and beyond helping my mother and I. We came in 25 minutes before closing and they walked us through the phone process.  Huge shout out to the women working on June 24th. I appreciate the help.  Recommend this store.

Came in to replace my modem and both employees were VERY helpful and even save me money on my monthly bill with more service. It was also great to see Xfinity being inclusive as the store had all women working in the store.

Samantha helped us switch my number over from another carrier and even though the previous carrier was tricky to work with, Samantha was knowledgeable and patient and made it super easy!

Worst experience ever with this branch. Set up a service transfer to our new home. Tech showed up day before move and was extremely rude because he thought he was sent for trouble shooting and not an install. Tech was lazy and ran coax cable across the grass in the yard, across the sidewalk, and then left the coax cable hanging outside the house and left. Tech did not install my system so we have no internet or cable . Called the store same day to get a different tech out to finish the job, they said they would followup same day but did not. Called today and the rep and her manager made many excuses about what transpired and made no effort to get us taken care of. I would give Zero stars based on their customer service. Still without service and no idea when the job will be done and done right.

I been a Comcast customer for about 13 years and by far this place has the Worst employees and customer service ever! Please Cooperate look in to this location. There’s an urgent needs for this location. New employees and maybe new store managers. Customer service is not a skill, and cannot be taught, its a person. And everybody’s altitude here stinks

The staff are lazy, non cooperative and they don’t really help you with your problems. They hire inexperienced teenagers who don’t know what they are doing. Don’t go with xfinity they only care about money not people.

Brenda is really rude, not helpful at all. Sandrah the manager refused to even speak. Then refused to give me her name. This was the worst customer experience I have ever had

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